Props for Dr Colorchip

mike519 · 05-21-2013, 05:03 PM

I had ordered a touch up kit from them a few weeks ago and used it this weekend for the first time. I have had other kits from them in the past and they were always a great match. This time, for my Sepang, not so much. Way too dark, though I do understand that metallics, especially lighter ones, are difficult to match.

I emailed them yesterday to ask for suggestions as I now have a dark scratch repair. I had three emails back from Dan McCool late last night then a phone call from a lady this morning. They wanted to make it right so offered to make another batch of A32 and even suggested they lighten it more than normal to hopefully allow it to blend in better (I can always add dark if needed). Just got a UPS tracking number that a replacement bottle is on its way.

Now THAT's customer service!

SgtGigglebox · 05-21-2013, 05:48 PM

Awsome! Great to know that they're that good to work with. I picked up a "bright red" kit late last year and it worked like a charm, but i didn't really have (or seek) any interaction with them. Thanks to the folks here for turning me on to them.

ricanbandit · 05-21-2013, 07:01 PM

I love the product. worked great for me

Huz-Z · 05-22-2013, 06:22 AM

Quote:

Originally Posted by ricanbandit

I love the product. worked great for me

Ditto - wonderful stuff!!!

SD ///M4 · 05-23-2013, 02:54 PM

Anybody with Interlagos Blue used this product? Their description for color code A30 is Interlagos Blue Pearl, the BMW name is Interlagos Blue Metallic. Pearl is a lot different than a metallic!

SgtGigglebox · 05-23-2013, 04:34 PM

Quote:

Originally Posted by SD Z4MR

Anybody with Interlagos Blue used this product? Their description for color code A30 is Interlagos Blue Pearl, the BMW name is Interlagos Blue Metallic. Pearl is a lot different than a metallic!

Not if produced by a robotic oyster...

M_Rated · 05-23-2013, 09:28 PM

Worked great for me and unbelievably easy to use.

ncnmra · 05-24-2013, 09:43 AM

Does this work only for "chips", or does it do anything for small scratches?

ricanbandit · 05-24-2013, 09:55 AM

Quote:

Originally Posted by ncnmra

Does this work only for "chips", or does it do anything for small scratches?

Works better on chips, but I have used on scratches. It does not eliminate the chip. You can still see "the chip", but it colors it so from afar it is not noticeable.

Easy to use and well worth the money I spent on it. Will do well until I get the time to have the froint bumper and hood resprayed

mike519 · 05-24-2013, 12:14 PM

If you do multiple layers, you can fill a lot of chips. Or, like me, you can fill with a clear then wetsand and polish.

05-21-2013, 05:03 PM	#1
mike519 Captain 130 Rep 832 Posts Drives: 2018 M240i Join Date: Apr 2012 Location: Waterloo, Ontario iTrader: (0)	Props for Dr Colorchip I had ordered a touch up kit from them a few weeks ago and used it this weekend for the first time. I have had other kits from them in the past and they were always a great match. This time, for my Sepang, not so much. Way too dark, though I do understand that metallics, especially lighter ones, are difficult to match. I emailed them yesterday to ask for suggestions as I now have a dark scratch repair. I had three emails back from Dan McCool late last night then a phone call from a lady this morning. They wanted to make it right so offered to make another batch of A32 and even suggested they lighten it more than normal to hopefully allow it to blend in better (I can always add dark if needed). Just got a UPS tracking number that a replacement bottle is on its way. Now THAT's customer service!
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05-21-2013, 05:48 PM	#2
SgtGigglebox Lieutenant 100 Rep 494 Posts Drives: '13 Atacama 35is Join Date: Sep 2012 Location: Washington D.C. Area iTrader: (0)	Awsome! Great to know that they're that good to work with. I picked up a "bright red" kit late last year and it worked like a charm, but i didn't really have (or seek) any interaction with them. Thanks to the folks here for turning me on to them.
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05-21-2013, 07:01 PM	#3
ricanbandit Captain 31 Rep 782 Posts Drives: 2011 30i Join Date: Jan 2011 Location: Detroit Metro Area iTrader: (0)	I love the product. worked great for me __________________ 2011 30i [SIGPIC]/SIGPIC]
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05-23-2013, 02:54 PM	#5
SD ///M4 ///Multiple 2992 Rep 4,243 Posts Drives: M4 Coupe \| M3 \| Z4M Roadster Join Date: Jan 2011 Location: San Diego, CA iTrader: (1) Garage List 2006 BMW Z4 M Roadster [8.81] 2016 BMW M4 Coupe ( ... [10.00] 2018 BMW M3 (Euro D ... [0.00] 2011 BMW 335is Coup ... [10.00]	Anybody with Interlagos Blue used this product? Their description for color code A30 is Interlagos Blue Pearl, the BMW name is Interlagos Blue Metallic. Pearl is a lot different than a metallic! __________________ The Coupe: 2016 M4 \| Sakhir Orange \| Black Full Merino Leather \| CF Trim \| M-DCT \| More \| ED 5/13/16 The Sedan: 2018 M3 \| San Marino Blue \| Black Full Merino Leather \| CF Trim \| M-DCT \| ZCP \| ED 7/18/18 The Roadster: 2006 Z4 \| Interlagos Blue \| Black Extended Nappa Leather \| Carbon Leather Trim \| Purchased 7/19/12
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05-23-2013, 09:28 PM	#7
M_Rated Private 16 Rep 71 Posts Drives: 2007 Z4 M Coupe Join Date: Dec 2011 Location: Vancouver BC iTrader: (0) Garage List 2007 BMW Z4MC [10.00]	Worked great for me and unbelievably easy to use.
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05-24-2013, 09:43 AM	#8
ncnmra Second Lieutenant 39 Rep 269 Posts Drives: 2006 M Roadster Join Date: Jul 2012 Location: Canada iTrader: (0)	Does this work only for "chips", or does it do anything for small scratches?
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05-24-2013, 12:14 PM	#10
mike519 Captain 130 Rep 832 Posts Drives: 2018 M240i Join Date: Apr 2012 Location: Waterloo, Ontario iTrader: (0)	If you do multiple layers, you can fill a lot of chips. Or, like me, you can fill with a clear then wetsand and polish.
	Appreciate 0 Quote