Switching dealers mid problem...

wooderson · 03-10-2013, 12:16 PM

I am into an extended warranty. I want to take my car to a new dealer to see if they can fix a misfire and SES light problem. The original dealer had the car three times so far and has not been able to correct the problem despite doing thousands of dollars worth of work... fuel pump, coil pack etc. The latest episode was this morning where the car misfired again, stalled and ses light back on. If the new dealer finds that the problem persists because of bad installs by the original dealer do I have to go back to them? If I do have to go back to them will I get charged for diagnostics from the new dealer? Also, will the history of this problem be in the new dealers system or will I have to bring all receipts and so on?

Dkhan23 · 03-10-2013, 12:38 PM

You could take it to any dealership and shouldn't have to pay a $1

MilehighM3 · 03-10-2013, 12:42 PM

If it is not factory warranty, one dealer can not see the others service history. The only exception would be if either a: you provide it, or b: they ask the original dealer for them via mail or fax. You will be charged diag fees at the new dealer since they are independently owned.

wooderson · 03-10-2013, 01:46 PM

Quote:

Originally Posted by Bmw135er

If it is not factory warranty, one dealer can not see the others service history. The only exception would be if either a: you provide it, or b: they ask the original dealer for them via mail or fax. You will be charged diag fees at the new dealer since they are independently owned.

Thanks. So I guess I'm stuck bringing it back for a fourth try.

JYohay · 03-10-2013, 02:38 PM

I have cpo and went to a new dealer for misfires.
When they found out that I had just had turbos done at a differ dealer, they said they Connor touch the car if there is a possibility of it being related to the previous dealers work as the warranty claim would get refused and the dealership would be stiffed on the funding for the work done.

Mr. ///M3 RD · 03-10-2013, 02:51 PM

I received crapy service here at our local BMW dealership on several occasions ... my punishment to the local dealership is I will never ever purchase another car from them and drive 310 KM (193 Miles) round trip to get good service done on my car.

As for your warranty issue or the extended one ... I would just take it to another dealership why deal with them when you have 3 poor experiences behind you?

wooderson · 03-10-2013, 03:03 PM

Quote:

Originally Posted by M3RD

I received crapy service here at our local BMW dealership on several occasions ... my punishment to the local dealership is I will never ever purchase another car from them and drive 310 KM (193 Miles) round trip to get good service done on my car.

As for your warranty issue or the extended one ... I would just take it to another dealership why deal with them when you have 3 poor experiences behind you?

I'd like to but it's doubtful that a new dealer will touch the car when a different dealer has already done warranty work on the same issue. I have to make a lot of calls tomorrow and find out. All dealers around here are closed on Sunday.

Prince_of_Persia · 03-10-2013, 03:43 PM

Considering these threads:

http://www.m3post.com/forums/showthread.php?p=13599255
http://www.m3post.com/forums/showthread.php?t=811529
http://www.m3post.com/forums/showthread.php?t=810834
http://www.m3post.com/forums/showthread.php?t=809403

It seems like you are having a lot of problems with this car man, sorry to hear it. I hope they finally can fix all these issues before your warranty is up.

1MtoM3 · 03-10-2013, 04:37 PM

are you misfiring on multiple cylinders or just one ?
If plugs , fuel pump and coils are out of the question.
Carbon build up on intake valves can cause this , as well as vanos solenoid on its way out .

wooderson · 03-10-2013, 05:10 PM

Quote:

Originally Posted by 1MtoM3

are you misfiring on multiple cylinders or just one ?
If plugs , fuel pump and coils are out of the question.
Carbon build up on intake valves can cause this , as well as vanos solenoid on its way out .

The invoice said all cylinders. The fuel pressure sensor was done too. Guess they'll address the solenoid next.

pseto · 03-10-2013, 07:58 PM

Hopefully they already contacted the regional BMWNA tech, otherwise they are wasting theirs and your time

03-10-2013, 12:16 PM	#1
wooderson Second Lieutenant 11 Rep 207 Posts Drives: Alpine White E92 M3 Join Date: Sep 2011 Location: Long Island iTrader: (0)	Switching dealers mid problem... I am into an extended warranty. I want to take my car to a new dealer to see if they can fix a misfire and SES light problem. The original dealer had the car three times so far and has not been able to correct the problem despite doing thousands of dollars worth of work... fuel pump, coil pack etc. The latest episode was this morning where the car misfired again, stalled and ses light back on. If the new dealer finds that the problem persists because of bad installs by the original dealer do I have to go back to them? If I do have to go back to them will I get charged for diagnostics from the new dealer? Also, will the history of this problem be in the new dealers system or will I have to bring all receipts and so on?
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03-10-2013, 12:38 PM	#2
Dkhan23 Banned 70 Rep 359 Posts Drives: BMW Join Date: Jan 2013 Location: Canada/USA iTrader: (0)	You could take it to any dealership and shouldn't have to pay a $1
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03-10-2013, 12:42 PM	#3
MilehighM3 Brigadier General 915 Rep 3,456 Posts Drives: Harrop E90 M3 Join Date: May 2011 Location: Colorado Springs iTrader: (14) Garage List 2009 E90 M3 [6.50]	If it is not factory warranty, one dealer can not see the others service history. The only exception would be if either a: you provide it, or b: they ask the original dealer for them via mail or fax. You will be charged diag fees at the new dealer since they are independently owned.
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03-10-2013, 02:38 PM	#5
JYohay Banned 44 Rep 2,009 Posts Drives: 2011 X5 Join Date: Mar 2012 Location: NY iTrader: (3)	I have cpo and went to a new dealer for misfires. When they found out that I had just had turbos done at a differ dealer, they said they Connor touch the car if there is a possibility of it being related to the previous dealers work as the warranty claim would get refused and the dealership would be stiffed on the funding for the work done.
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03-10-2013, 02:51 PM	#6
Mr. ///M3 RD Happy Camper 613 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	I received crapy service here at our local BMW dealership on several occasions ... my punishment to the local dealership is I will never ever purchase another car from them and drive 310 KM (193 Miles) round trip to get good service done on my car. As for your warranty issue or the extended one ... I would just take it to another dealership why deal with them when you have 3 poor experiences behind you? __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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03-10-2013, 03:43 PM	#8
Prince_of_Persia Colonel 248 Rep 2,513 Posts Drives: 6MT E92 M3 Join Date: Aug 2010 Location: Vancouver, BC iTrader: (1)	Considering these threads: http://www.m3post.com/forums/showthread.php?p=13599255 http://www.m3post.com/forums/showthread.php?t=811529 http://www.m3post.com/forums/showthread.php?t=810834 http://www.m3post.com/forums/showthread.php?t=809403 It seems like you are having a lot of problems with this car man, sorry to hear it. I hope they finally can fix all these issues before your warranty is up. __________________ AW\|FR 6MT E92 ///M3
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03-10-2013, 04:37 PM	#9
1MtoM3 HayZeus 17 Rep 302 Posts Drives: 2008 E90 M3 Join Date: Jan 2013 Location: Brossard , Canada iTrader: (0)	are you misfiring on multiple cylinders or just one ? If plugs , fuel pump and coils are out of the question. Carbon build up on intake valves can cause this , as well as vanos solenoid on its way out . __________________ BLOME !!! MW E92 , Turner test pipes , Vorsteiner Titanium catback, TMS spacers, ESS remap , KW sleeves.
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03-10-2013, 07:58 PM	#11
pseto Major General 813 Rep 7,750 Posts Drives: E92 M3 ZCP, F80 M3 ZCP- beater Join Date: Jun 2006 Location: Rockville, MD iTrader: (4)	Hopefully they already contacted the regional BMWNA tech, otherwise they are wasting theirs and your time __________________ Paul Seto - BMW Car Club of America President, National Capital Chapter (MD/DC/NoVA) Director, National Events ///M Chapter Become a BMW CCA member; Click HERE to join and use my member #339225 for a referral Join our NCC Facebook Page
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