M5 Stateside! Lets see if it sits at the VPC or dealer for Oil Pump Replacement!

bradone1 · 10-01-2012, 11:01 AM

Hi Guys,

My car was delivered to Brunswick over the weekend and has cleared customs. It says 'finishing touches' on the BMW website and the next step is 'at your dealer'

Lets see what happens with the oil pump fix, i am on the list and my salesman said that the fix will take place at the dealer, BMWNA said that it will take place at the dealer (speaking to a very un-informed customer service rep). Everyone on the board here says that the higher ups (with real information) said they will hold the car at the VPC for the fix...

I will surely inform everyone on how they handle my car, either it sits at the VPC this week or it gets trucked down. If its gets here with no oil pump fix and has to wait this week then it gets done at the dealer. If it stays at the 'finishing touches' stage for sometime and comes down ready to deliver then we will know two things.

1) when they have the pumps to install and 2) where the fix occurs

My car was on the boat 1 week before the recall was announced as many other people's were. I heard somewhere they should have pumps by October 1 (today) so i would assume they would handle it at the VPC (where i hope they do)

lets see and i will keep everyone posted on my status, not sure if i would be one of the first that could go in either direction for a car still on its way.

cmhsam · 10-01-2012, 11:31 AM

Congrats. How are you able to see the progress on the BMW website? Whenever I try to login to see my vehicle status it just shows my BMWFS account. Also did you do ED or US Delivery?

dkreidel · 10-01-2012, 11:57 AM

Information from the BMW NA website is guaranteed to be your least accurate and timely source.

727jbh · 10-01-2012, 12:12 PM

My sales advisor has a customer that has ordered an M5 and it came into the Brunswick port over a week ago and they will not release to the carrier for delivery to the dealership. It's the waiting game.

Everyday I walk through the garage and see my M5 sitting there, I wanted to drive the car so bad this weekend!!

but I also felt this

cmhsam · 10-01-2012, 12:13 PM

Quote:

Originally Posted by 727jbh

My sales advisor has a customer that has ordered an M5 and it came into the Brunswick port over a week ago and they will not release to the carrier for delivery to the dealership. It's the waiting game.

Everyday I walk through the garage and see my M5 sitting there, I wanted to drive the car so bad this weekend!!

but I also felt this

What is the delay in releasing the car to the carrier? Is it the oil pump issue?

bradone1 · 10-01-2012, 02:02 PM

Quote:

Originally Posted by cmhsam

Congrats. How are you able to see the progress on the BMW website? Whenever I try to login to see my vehicle status it just shows my BMWFS account. Also did you do ED or US Delivery?

I did US delivery and i was able to put in my production number and watch the status. I know its about 2 days behind but once you get off the ship which you can monitor with marine traffic, thats the only thing left to use to watch the status... other than asking the salesman like 5 times a day for the latest code in the dealers system. BMWNA doesnt have the detail that the dealer has with number status, ect.... IM assuming that ED cars may not use the BMW site for updates/progress?

bradone1 · 10-01-2012, 02:04 PM

Quote:

Originally Posted by 727jbh

My sales advisor has a customer that has ordered an M5 and it came into the Brunswick port over a week ago and they will not release to the carrier for delivery to the dealership. It's the waiting game.

Everyday I walk through the garage and see my M5 sitting there, I wanted to drive the car so bad this weekend!!

but I also felt this

if they dont release that customers car to deliver to the dealer then they will prob just wait for the fix at the VPC. i will be able to confirm on mine if it doesnt leave by Wednesday to be delivered to the dealer.... that will be 2 that they are holding that they know of for sure that are US Deliveries (not ED)

I guess then we can see if there is a difference between ED and US deliveries and how they are handled...

727jbh · 10-01-2012, 03:55 PM

Quote:

Originally Posted by cmhsam

What is the delay in releasing the car to the carrier? Is it the oil pump issue?

They can only assume it's the oil pump issue. Their not getting any direct info for the hold.

Rob@StrasseWheels · 10-01-2012, 10:10 PM

Hope you get it soon Brad! I saw an AW F10 M5 cruising through traffic right by Lincoln Road Saturday night and thought it was you haha!

bradone1 · 10-02-2012, 07:33 AM

Quote:

Originally Posted by Rob@StrasseForged

Hope you get it soon Brad! I saw an AW F10 M5 cruising through traffic right by Lincoln Road Saturday night and thought it was you haha!

No sir not me!! I saw that text the next morning but I thought maybe it was a mistake. I wish it wasn't!!

Rob@StrasseWheels · 10-02-2012, 07:53 AM

Quote:

Originally Posted by bradone1

No sir not me!! I saw that text the next morning but I thought maybe it was a mistake. I wish it wasn't!!

I bet, it sounded and looked great!!

Ak3249 · 10-02-2012, 09:50 AM

My M6 is currently has the Oil Pump issue too. And it is being repaired at the VPC. My salesman sent me a work form that shows that the work is being done at the VPC.

cmhsam · 10-02-2012, 09:54 AM

Quote:

Originally Posted by Ak3249

My M6 is currently has the Oil Pump issue too. And it is being repaired at the VPC. My salesman sent me a work form that shows that the work is being done at the VPC.

Is it actually being repaired now or just scheduled to be repaired when the pumps arrive?

AGS · 10-02-2012, 09:59 AM

Quote:

Originally Posted by cmhsam

Is it actually being repaired now or just scheduled to be repaired when the pumps arrive?

My CA spoke to someone at the port this morning on his way into work. As of 8:00 ro 8:30 this morning, the VPC in NJ had not yeat received any replacement pumps.

cmhsam · 10-02-2012, 10:06 AM

Quote:

Originally Posted by AGS

Quote:

Originally Posted by cmhsam

Is it actually being repaired now or just scheduled to be repaired when the pumps arrive?

My CA spoke to someone at the port this morning on his way into work. As of 8:00 ro 8:30 this morning, the VPC in NJ had not yeat received any replacement pumps.

I emailed my "team lead" at BMWNA to understand how customers are being prioritized.

Ak3249 · 10-02-2012, 11:51 AM

According to the sheet I got work started on 9/27. But thats the day the car also arrived at VPC. So I dont know if they have the pump yet. I just know that the work will be done there.

I'll ask right now if he knows if they got the pumps yet.

cmhsam · 10-02-2012, 12:01 PM

Quote:

Originally Posted by Ak3249

According to the sheet I got work started on 9/27. But thats the day the car also arrived at VPC. So I dont know if they have the pump yet. I just know that the work will be done there.

I'll ask right now if he knows if they got the pumps yet.

I just spoke to the NJ VPC. They told me that they will not have pumps/parts until mid October.

bradone1 · 10-02-2012, 12:04 PM

Cmhsam: sounds like a canned answer. Under commit / over deliver.

They all keep saying 3 weeks even though 2 weeks ha just about passed

cpiguy · 10-02-2012, 12:59 PM

My dealer just recieved their first pump. Unfortunately it's not for my car unless I can pay someone off. They included a picture with the email.

cmhsam · 10-02-2012, 01:07 PM

How is BMW NA prioritizing these oil pumps? Anyone got information from their dealers or "team leads" at BMW NA

cpiguy · 10-02-2012, 01:13 PM

Quote:

Originally Posted by cmhsam

How is BMW NA prioritizing these oil pumps? Anyone got information from their dealers or "team leads" at BMW NA

What I was told is by VIN number, and I'm 3rd on my dealers list by based on VIN.

cmhsam · 10-02-2012, 01:15 PM

Quote:

Originally Posted by cpiguy

What I was told is by VIN number, and I'm 3rd on my dealers list by based on VIN.

I was #1 on my dealers list but my car is at the VPC since I did Euro Delivery. I guess ED cars must be on the bottom of the list.

10-01-2012, 11:01 AM	#1
bradone1 BMW Extraordinaire 51 Rep 412 Posts Drives: 2019 X7 M Sport, 2015 M4 Vert Join Date: Aug 2012 Location: Miami iTrader: (0)	M5 Stateside! Lets see if it sits at the VPC or dealer for Oil Pump Replacement! Hi Guys, My car was delivered to Brunswick over the weekend and has cleared customs. It says 'finishing touches' on the BMW website and the next step is 'at your dealer' Lets see what happens with the oil pump fix, i am on the list and my salesman said that the fix will take place at the dealer, BMWNA said that it will take place at the dealer (speaking to a very un-informed customer service rep). Everyone on the board here says that the higher ups (with real information) said they will hold the car at the VPC for the fix... I will surely inform everyone on how they handle my car, either it sits at the VPC this week or it gets trucked down. If its gets here with no oil pump fix and has to wait this week then it gets done at the dealer. If it stays at the 'finishing touches' stage for sometime and comes down ready to deliver then we will know two things. 1) when they have the pumps to install and 2) where the fix occurs My car was on the boat 1 week before the recall was announced as many other people's were. I heard somewhere they should have pumps by October 1 (today) so i would assume they would handle it at the VPC (where i hope they do) lets see and i will keep everyone posted on my status, not sure if i would be one of the first that could go in either direction for a car still on its way.
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10-01-2012, 11:31 AM	#2
cmhsam Major 98 Rep 1,312 Posts Drives: 2018 F90 M5 Join Date: Mar 2012 Location: USA iTrader: (0)	Congrats. How are you able to see the progress on the BMW website? Whenever I try to login to see my vehicle status it just shows my BMWFS account. Also did you do ED or US Delivery?
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10-01-2012, 11:57 AM	#3
dkreidel Lieutenant 244 Rep 596 Posts Drives: a lot of BMW's Join Date: Oct 2009 Location: NW Montana iTrader: (0)	Information from the BMW NA website is guaranteed to be your least accurate and timely source. __________________ 2020 X3 M40 Alpine White over Cognac • 20" BBS CC-R • Cerium delete 2017 440xi Estoril over Saddle Brown • 6-speed • Every stinkin' option
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10-01-2012, 12:12 PM	#4
727jbh Lieutenant 16 Rep 593 Posts Drives: 2020 M8 GC Donington Grey Join Date: Oct 2008 Location: North Florida iTrader: (0)	My sales advisor has a customer that has ordered an M5 and it came into the Brunswick port over a week ago and they will not release to the carrier for delivery to the dealership. It's the waiting game. Everyday I walk through the garage and see my M5 sitting there, I wanted to drive the car so bad this weekend!! but I also felt this __________________ 2020 M8 GC Donington Grey Metallic 2013 M5 Moonstone Metallic (sold) 2011 550i Dark Graphite Metallic (sold) 2007 750Li Black Sapphire Metallic (sold)
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10-01-2012, 10:10 PM	#9
Rob@StrasseWheels 461 Rep 2,586 Posts Drives: 2023 BMW G80 M3 Comp Join Date: Jul 2011 Location: South Florida iTrader: (1)	Hope you get it soon Brad! I saw an AW F10 M5 cruising through traffic right by Lincoln Road Saturday night and thought it was you haha! __________________ @Strasse_Robert \| (786)701-3649 \| Robert@StrasseWheels.com \| www.StrasseWheels.com
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10-02-2012, 09:50 AM	#12
Ak3249 Private First Class 13 Rep 151 Posts Drives: BMW F12 M6 Cab Join Date: Aug 2012 Location: NY iTrader: (0)	My M6 is currently has the Oil Pump issue too. And it is being repaired at the VPC. My salesman sent me a work form that shows that the work is being done at the VPC.
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10-02-2012, 11:51 AM	#16
Ak3249 Private First Class 13 Rep 151 Posts Drives: BMW F12 M6 Cab Join Date: Aug 2012 Location: NY iTrader: (0)	According to the sheet I got work started on 9/27. But thats the day the car also arrived at VPC. So I dont know if they have the pump yet. I just know that the work will be done there. I'll ask right now if he knows if they got the pumps yet.
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10-02-2012, 12:04 PM	#18
bradone1 BMW Extraordinaire 51 Rep 412 Posts Drives: 2019 X7 M Sport, 2015 M4 Vert Join Date: Aug 2012 Location: Miami iTrader: (0)	Cmhsam: sounds like a canned answer. Under commit / over deliver. They all keep saying 3 weeks even though 2 weeks ha just about passed
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10-02-2012, 12:59 PM	#19
cpiguy Captain 76 Rep 639 Posts Drives: 2014 Porsche 911 Turbo S Join Date: Aug 2009 Location: Westlake Village, CA iTrader: (0) Garage List 2014 BMW X5 3.5 M S ... [0.00] 2014 Porsche 911 Tu ... [0.00] 2010 BMW M3 [0.00]	My dealer just recieved their first pump. Unfortunately it's not for my car unless I can pay someone off. They included a picture with the email. Attached Images __________________ CPIGUY 2017 Ferrari 488 Spider 2019 Tesla Model 3 Performance 2019 BMW X5 MSport, in coming
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10-02-2012, 01:07 PM	#20
cmhsam Major 98 Rep 1,312 Posts Drives: 2018 F90 M5 Join Date: Mar 2012 Location: USA iTrader: (0)	How is BMW NA prioritizing these oil pumps? Anyone got information from their dealers or "team leads" at BMW NA
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