Car arrived Yesterday & Deealer Screwed up my Order!

GOT M? · 08-25-2011, 01:41 PM

Dealer screwed my order up. Car came in with everything except for DCT. I would gladly get it stick, but my wife will drive it occasionally and she does not like stick. (I know some will say get it anyways since it will be occassional driving for her...but my years of marriage have taught me that Happy Wife = Happy Life). They are trying figure out what they are going to do to get another one built, but since the end of production of the E90 M3 is ending next month all production slots are taken. Waiting to hear what they will do. They are trying to get one from the production line.

More wait in the horizon!!!!!!!!!

Silvertige · 08-25-2011, 01:44 PM

Yikes. Sorry to hear that. I had to order twice as well. My first order sat at the port of exit for 6 weeks due to undisclosed damage. And, I agree, a happy wife is definitely a happy life.

kscarrol · 08-25-2011, 01:45 PM

That is very frustrating! Forum member geneatals had the same problem and the dealer had to order another car... Could be tough getting another sedan at this point. Good luck!!

chris s · 08-25-2011, 01:46 PM

Wow...sorry to hear it!

H2C · 08-25-2011, 01:52 PM

wow, sorry man. it's one thing to order the wrong type of dash trim, but the transmission type is a pretty big mistake.

if the dealer can't get another production slot, have them locate a car in the US and do a dealer swap.

CalgaryX3 · 08-25-2011, 03:32 PM

I feel your pain! I ordered my (first ) E90 M3 on February 21st. As production trucked along, I received a screen shot from my CA depicting that my new car was "At port of Exit". I noticed right away that the colour combo was inaccurate. The car finally arrived in early June, and lo and behold, the dealership's inventory coordinator had inputted the wrong order.

Needless to say, the GM of the dealership was terribly embarassed and offered a discount on the incoming car. I declined, asserting that I was going to cross shop the competition. Inevitably, they buckled, and gave me a discount on a new order that I simply couldn't turn down. The new car landed last week, and I should have it delievered in the next day or two.

Don't settle. Get what you want! I'm sure there are a few more production slots lett out there somewhere, and one of them has your name on it!

Asif

GOT M? · 08-25-2011, 03:44 PM

Ok...so here is the story. They cannot get another production slot or pull one from production because none have Jet Black. They offered an alpine white that is at port with my same specs or one exactly like mine but with an extra 2k in options that is sitting in another dealer. I said I would take the one that the other dealer had as long as i get the same deal. This is not much to ask for a screw up from their part. The GM just called me that they couldn't give me the same price because bla bla bla more options 2k more the numbers don't add.

He said he will call me back and see what they can do. I have been very patient and really want the car, but i will not pay for their mistake. I have reach a point that if they cannot get me that car or build me another then that is it. I do not get an M3 or any other BMW for that matter and jump ship. They have done nothing but played with me from the beginning with the price and now this!

kscarrol · 08-25-2011, 04:07 PM

No bueno!! What are the extra options? Doesn't really matter, unless you are getting the car near invoice, they should make it right and give a STEEP discount (if not free!) on the unwanted options...

Technic · 08-25-2011, 04:12 PM

Quote:

Originally Posted by GOT M?

Ok...so here is the story. They cannot get another production slot or pull one from production because none have Jet Black. They offered an alpine white that is at port with my same specs or one exactly like mine but with an extra 2k in options that is sitting in another dealer. I said I would take the one that the other dealer had as long as i get the same deal. This is not much to ask for a screw up from their part. The GM just called me that they couldn't give me the same price because bla bla bla more options 2k more the numbers don't add.

He said he will call me back and see what they can do. I have been very patient and really want the car, but i will not pay for their mistake. I have reach a point that if they cannot get me that car or build me another then that is it. I do not get an M3 or any other BMW for that matter and jump ship. They have done nothing but played with me from the beginning with the price and now this!

What is surprising to me is that somehow the dealer charged you $2900 extra at their order sheet but could not notice that the "DCT" code was missing in the same order sheet all this time.

I could understand perhaps -if I try very hard- for example the 6NR ($250) missing from the order sheet, but not a $2900 option. And on top of that on a vehicle that it is within a couple of months to EOP. Really?

This is the kind of situation when a dealer should just do the right thing, eat the $2000 in getting you that similar car and fix their incompetence in allowing this absurdity to happen.

CalgaryX3 · 08-25-2011, 06:00 PM

Quote:

Originally Posted by Technic

This is the kind of situation when a dealer should just do the right thing, eat the $2000 in getting you that similar car and fix their incompetence in allowing this absurdity to happen.

Agreed. It can be done.

Asif

lukester · 08-25-2011, 07:07 PM

Technically it's possible to do the swap....but I wouldn't recommend it as it's the mechanical parts under the car as well as interior parts (odometer, steering wheel, ...) as well as coding the software, ....

M3SQRD · 08-25-2011, 08:25 PM

Quote:

Originally Posted by CalgaryX3

Agreed. It can be done.

Asif

+1 It sounds like they've already charged you more than the $2k difference between the cars because you didn't get DCT. If anything, they should owe you $900 + replacement car!

kmarei · 08-25-2011, 08:45 PM

If the dealer got me my car with DCT instead of 6MT I'd pop a cap in his ass!

spdy330 · 08-25-2011, 11:26 PM

I dont understand how this happened. When I ordered mine they provided me with the printout of what options were ordered and it included the production number. Did they not provide yo such a document to see if it was correct?

kmarei · 08-25-2011, 11:33 PM

Quote:

Originally Posted by spdy330

I dont understand how this happened. When I ordered mine they provided me with the printout of what options were ordered and it included the production number. Did they not provide yo such a document to see if it was correct?

I got the same thing and I had to sign it
It said all options specified as ordered

spdy330 · 08-25-2011, 11:36 PM

No kidding, I am glad it did not happen to me. I had to sign mine too.

Quote:

Originally Posted by kmarei

I got the same thing and I had to sign it
It said all options specified as ordered

M3SQRD · 08-26-2011, 08:48 AM

Quote:

Originally Posted by spdy330

No kidding, I am glad it did not happen to me. I had to sign mine too.

Same here - had to personally verify the car was built correctly on the vehicle inquiry sheet and sign it

GOT M? · 08-26-2011, 09:10 AM

Quote:

Originally Posted by dbarnes

Same here - had to personally verify the car was built correctly on the vehicle inquiry sheet and sign it

No. I sent the GM a detailed email with options and re-confirmed by attaching a pdf document with the specific build from the BMW Website.

Technic · 08-26-2011, 09:13 AM

Quote:

Originally Posted by GOT M?

No. I sent the GM a detailed email with options and re-confirmed by attaching a pdf document with the specific build from the BMW Website.

So, was the total price calculated -and the purchase order that you signed- included the $2900 option?

IrishCoffee · 08-26-2011, 09:24 AM

Actually, my purchase order sheet which I just signed shows everything except the transmission choice. There is a line that says "Order Specifications (Please verify transmission type with the customer)".

The price should make this obvious though.

Did they charge you for the DCT? If not, then the $2K more is reasonable.... although I still feel like they should eat it because they screwed you on your color choice. If they did charge you then that is BS and you should call them on that. They owe YOU money.

I would ask for a MSRP breakdown of all options on your car.

robb7979 · 08-26-2011, 11:44 AM

What options did you have? I know there are several board members with allocations that haven't gone into production yet. Might be able to do a swap if they are similar enough. You'd have to wait a little longer to get your car though.

GOT M? · 08-26-2011, 01:43 PM

Sorry to say I will not be purchasing a BMW now or ever. It is sad to say after years of wanting to get the M3. I have owned BMW's for several years now, and BMW NA cannot do anything about this, not to mention the delaer that says...We can try and get you a white one instead of black with similar option at same price or one like yours same color with an extra 2k in options, but i will cost you 80 more a month. Come to show that they or BMW really does not stand behind a former loyal customer.

08-25-2011, 01:41 PM	#1
GOT M? Private First Class 18 Rep 110 Posts Drives: Everything Join Date: Jul 2011 Location: Florida iTrader: (0)	Car arrived Yesterday & Deealer Screwed up my Order! Dealer screwed my order up. Car came in with everything except for DCT. I would gladly get it stick, but my wife will drive it occasionally and she does not like stick. (I know some will say get it anyways since it will be occassional driving for her...but my years of marriage have taught me that Happy Wife = Happy Life). They are trying figure out what they are going to do to get another one built, but since the end of production of the E90 M3 is ending next month all production slots are taken. Waiting to hear what they will do. They are trying to get one from the production line. More wait in the horizon!!!!!!!!!
	Appreciate 0 Tweet Quote

08-25-2011, 01:44 PM	#2
Silvertige Lieutenant 7 Rep 436 Posts Drives: 2011.75 e92 M3 Join Date: Apr 2009 Location: Carlsbad, CA iTrader: (1) Garage List 1988 BMW 535i [10.00]	Yikes. Sorry to hear that. I had to order twice as well. My first order sat at the port of exit for 6 weeks due to undisclosed damage. And, I agree, a happy wife is definitely a happy life. __________________
	Appreciate 0 Quote

08-25-2011, 01:45 PM	#3
kscarrol Brigadier General 8912 Rep 4,107 Posts Drives: 2021 X3 M40i, 1974 2002 Tii Join Date: Jun 2010 Location: Greenville, SC iTrader: (0)	That is very frustrating! Forum member geneatals had the same problem and the dealer had to order another car... Could be tough getting another sedan at this point. Good luck!! __________________ 2021 X3 M40i 1974 2002tii, Inka, 5 sp manual BMWCCA # 327475
	Appreciate 0 Quote

08-25-2011, 01:46 PM	#4
chris s Major General 1250 Rep 6,912 Posts Drives: 2022 Dravit G80 M3 Join Date: Oct 2008 Location: New York iTrader: (12)	Wow...sorry to hear it! __________________ 2022 Dravit/Fiona M3cx - Dinan midpipe w/VC, NW Carbonhaus CF, AST Springs, FC Spacers...more to come! 2016 Indi F80 M3 - SMB\|Amaro \| Mode Carbon \| ESS \| Akra EVO \| KW HAS...SOLD 2012 MR e92 M3 DCT, ESS SC, Brembo BBK, BBS FI... GONE but not forgotten! 2008 AW e92 M3 6MT, ESS SC, BBS LM's...SOLD!
	Appreciate 0 Quote

08-25-2011, 01:52 PM	#5
H2C Private 2 Rep 82 Posts Drives: 2012 X5 35d Join Date: Nov 2010 Location: DFW, TX iTrader: (0)	wow, sorry man. it's one thing to order the wrong type of dash trim, but the transmission type is a pretty big mistake. if the dealer can't get another production slot, have them locate a car in the US and do a dealer swap.
	Appreciate 0 Quote

08-25-2011, 03:32 PM	#6
CalgaryX3 Captain 169 Rep 659 Posts Drives: 2007 E90 335i / 2011 E90 M3 Join Date: Jun 2007 Location: Calgary, Alberta Canada iTrader: (0)	I feel your pain! I ordered my (first ) E90 M3 on February 21st. As production trucked along, I received a screen shot from my CA depicting that my new car was "At port of Exit". I noticed right away that the colour combo was inaccurate. The car finally arrived in early June, and lo and behold, the dealership's inventory coordinator had inputted the wrong order. Needless to say, the GM of the dealership was terribly embarassed and offered a discount on the incoming car. I declined, asserting that I was going to cross shop the competition. Inevitably, they buckled, and gave me a discount on a new order that I simply couldn't turn down. The new car landed last week, and I should have it delievered in the next day or two. Don't settle. Get what you want! I'm sure there are a few more production slots lett out there somewhere, and one of them has your name on it! Asif
	Appreciate 0 Quote

08-25-2011, 03:44 PM	#7
GOT M? Private First Class 18 Rep 110 Posts Drives: Everything Join Date: Jul 2011 Location: Florida iTrader: (0)	Ok...so here is the story. They cannot get another production slot or pull one from production because none have Jet Black. They offered an alpine white that is at port with my same specs or one exactly like mine but with an extra 2k in options that is sitting in another dealer. I said I would take the one that the other dealer had as long as i get the same deal. This is not much to ask for a screw up from their part. The GM just called me that they couldn't give me the same price because bla bla bla more options 2k more the numbers don't add. He said he will call me back and see what they can do. I have been very patient and really want the car, but i will not pay for their mistake. I have reach a point that if they cannot get me that car or build me another then that is it. I do not get an M3 or any other BMW for that matter and jump ship. They have done nothing but played with me from the beginning with the price and now this!
	Appreciate 0 Quote

08-25-2011, 04:07 PM	#8
kscarrol Brigadier General 8912 Rep 4,107 Posts Drives: 2021 X3 M40i, 1974 2002 Tii Join Date: Jun 2010 Location: Greenville, SC iTrader: (0)	No bueno!! What are the extra options? Doesn't really matter, unless you are getting the car near invoice, they should make it right and give a STEEP discount (if not free!) on the unwanted options... __________________ 2021 X3 M40i 1974 2002tii, Inka, 5 sp manual BMWCCA # 327475
	Appreciate 0 Quote

08-25-2011, 07:07 PM	#11
lukester First Lieutenant 313 Rep 359 Posts Drives: BMW M3 Join Date: Feb 2011 Location: Munich, Germany iTrader: (0)	Technically it's possible to do the swap....but I wouldn't recommend it as it's the mechanical parts under the car as well as interior parts (odometer, steering wheel, ...) as well as coding the software, .... __________________ lukecustoms on youtube: pedal to the metal => KLICK HERE .
	Appreciate 0 Quote

08-25-2011, 08:45 PM	#13
kmarei Major General 687 Rep 6,845 Posts Drives: 2018 Audi RS5 coupe Join Date: Jul 2008 Location: Reston, VA iTrader: (34) Garage List 2018 Audi RS5 [0.00]	If the dealer got me my car with DCT instead of 6MT I'd pop a cap in his ass! __________________
	Appreciate 0 Quote

08-25-2011, 11:26 PM	#14
spdy330 Major General 530 Rep 6,149 Posts Drives: 05 Tundra, 15 FIT, 17 CRV Join Date: Dec 2009 Location: Chino Hills, CA iTrader: (163)	I dont understand how this happened. When I ordered mine they provided me with the printout of what options were ordered and it included the production number. Did they not provide yo such a document to see if it was correct? __________________ If you will be purchasing ANY AT&T services online or in store could you mention that you were referred by me? My Employee Referral ID is eo4489. This would be a great help and it costs you nothing, thank you!
	Appreciate 0 Quote

08-26-2011, 09:24 AM	#20
IrishCoffee Lieutenant 79 Rep 446 Posts Drives: 2020 M4 Join Date: May 2011 Location: Orange County iTrader: (0)	Actually, my purchase order sheet which I just signed shows everything except the transmission choice. There is a line that says "Order Specifications (Please verify transmission type with the customer)". The price should make this obvious though. Did they charge you for the DCT? If not, then the $2K more is reasonable.... although I still feel like they should eat it because they screwed you on your color choice. If they did charge you then that is BS and you should call them on that. They owe YOU money. I would ask for a MSRP breakdown of all options on your car.
	Appreciate 0 Quote

08-26-2011, 11:44 AM	#21
robb7979 Second Lieutenant 7 Rep 265 Posts Drives: 2011 e90 M3 Join Date: Jul 2011 Location: TX iTrader: (0)	What options did you have? I know there are several board members with allocations that haven't gone into production yet. Might be able to do a swap if they are similar enough. You'd have to wait a little longer to get your car though.
	Appreciate 0 Quote

08-26-2011, 01:43 PM	#22
GOT M? Private First Class 18 Rep 110 Posts Drives: Everything Join Date: Jul 2011 Location: Florida iTrader: (0)	Sorry to say I will not be purchasing a BMW now or ever. It is sad to say after years of wanting to get the M3. I have owned BMW's for several years now, and BMW NA cannot do anything about this, not to mention the delaer that says...We can try and get you a white one instead of black with similar option at same price or one like yours same color with an extra 2k in options, but i will cost you 80 more a month. Come to show that they or BMW really does not stand behind a former loyal customer.
	Appreciate 0 Quote