I Hate My M3!!!

[NYCMCBM3]

Iv'e had this car for about 6 months now and its just having so many issues. Right now my car is headed to the dealer again.

Since i had the car the steering wheel locked 3 times on me , 2 of those times i almost got in a accident.I took it to the dealer the 1st 2 times it happened and it stayed there for 4 days and they said they couldnt find anything wrong with it,so i took it back.

Then on november 15th my navigation screen went bad, at 1st it was just discolored and then a week later it turned black , so i took it to the dealer and waited , they said they would order the parts and have it repaired , but i had to wait till dec 25th.On the day of the appointment i missed it by 1 hr and called in to let them know i would be a bit late and they said they gave away my loaner car and that i had to wait till the 15th of jan.:whyme:

Now this past sunday (Dec 23rd) my steering wheel got stuck again and wouldn't turn while i was driving and sent me sliding into a pile of snow, so while trying to get out the brake lights came on along with aribag lights ,suspension light and ABS light and i cant really do anything cuz the navi screen is out and most of the controls work on the display, so i just gave up and called them (roadside assistance) and had it towed.

Since it snowed a lot here in the NYC, my car didn't make it to the dealer until this past thursday , it was under 3 ft of snow for 5 days.I called up on saturday to see if they figured out whats causing the steering to lock up and the service guy said they didn't check it yet , and that they won't be able to do anything until this monday, so now i have to wait again. I'm just tired of all of this and right now if they cant fix all my problems on this service , i just want back my money to buy a new car.This is a 70k car and im complete not happy with it.


Also i bought some seat covers to keep my seats clean (BMW seat covers )and instead of protecting my seats they stained my seats -.- and now they look like crap.I called up the dealer and they just sent me some leather cleaner to try and clean it off but it didn't work.

Also i had took the car to the dealer one more time because it was making some weird noise when i make tight turns, they said they had a recall on that problem and changed the differential fluids , but since that i still hear the noise.(grinding noise)


If i cat get new leather for my front seats and all my problems fixed , i just want back my money.

Anyone know a good lemon lawyer?I emailed some place that i found on google, but i just want to know if anyone can recommend someone good and will i have to pay the lawyer fees or will BMW take care of that.

Updates:

I sent a email and spoke to two CS supervisors at BMWNA, and i'm hoping monday i can get some good news on what they are going to do about my car,they said they can't do anything until the dealer diagnose the problem.

The Lemon lawyer called me back, they said i have a good case , but i told them i'm trying to work it out with BMWNA 1st to do a buyback and if that doesn't work , he said i can call him up and they wont charge any fees to me.

At this point i don't want them to fix anything, i just want a brand new M3, i don't feel safe driving a car that i have no control over.


Heres some pics

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UPDATE 1/2/2011

the service dept. called me back today, they said can't find anything with the steering as of yet and that all the lights are currently off, and they make it seem like they never was on and all they said is that they are going to do is install a new navi screen.

So ill just call back BMWNA and see what they have to say.
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UPDATE 1/4/2011

Some lady from corporate called me , i wasn't expecting her call , but she said that my claim has be escalated and she will be handling my case from now on , so hopefully she can give me some results.
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Update:1/5/2011

My dealership called and said i can come pick up a loaner , i guess the lady from corporate pulled some strings , this is the 1st BMW loaner i'm getting , and i went it for service at this dealer 6 times already.

She also said if its ok with me to let them keep the car for 3-4 days and have someone drive it everyday to try and duplicate the problem. I said thats fine with me , i hope they can duplicate it so i can be on my way to getting a new car , and if they don't then i have to go the lawyer route , he said if i do get back the car and it does happen again that BMW will be liable for anything that happens because , i reported it twice to them already.Also i may be held liable too , because i knowingly driving around a unsafe vehicle , but ill just point that out to her 1st before anything.

[Erhan]

That sucks. Sorry to hear. I'd try to contact BMWNA first before going to lawyer route. What you're describing (locked steering wheel while driving) is VERY serious.. Just remind this to them. I mean wtf? you might have died because of it.

[Fsarc]

Why don't you start here.........sounds like you might not fit the criteria yet.

http://www.ag.ny.gov/bureaus/consume...factsheet.html

[NYCMCBM3]

^yea i read up on all of that , i know i'm not there yet but i'm headed there fast

i think i'm going to call them(BMWNA) up after i get back my car and have a serious talk with someone

anyone one know how i can contact a direct manger or someone who can really get me results

[NYCMCBM3]

Originally Posted by erhanh

That sucks. Sorry to hear. I'd try to contact BMWNA first before going to lawyer route. What you're describing (locked steering wheel while driving) is VERY serious.. Just remind this to them. I mean wtf? you might have died because of it.

i know , i'm gonna have to have a serious talk with them , i sick of this

its like i need to die before they life a finger to help

[anthony @ eas]

Steering lock is no joke. I hope BMW makes this right...

[NYCMCBM3]

^ yea i know , good thing i was only driving 10MPH , and all i hit was a soft pile of snow and not ice

[Bubbles]

Wow..best of luck.

[NYCMCBM3]

^Thanks , ill need it

i still love my M3 tho, it was always my dream car

sucks that i got it now and half the time i'm trying to fix it

plus my dealer never has any loaners so i'm always stuck without a car

[Crazy Bimmer]

If the dealer doesnt admit theres a problem then does that still count as a repair visit?

So would those 2 first visits count towards lemoning the car?

Try going to another dealership..

[persian54]

they are known to do good-will buy backs

especially if you mention that you would like to buy another bmw

[happy187]

man if i bought a new m3 from the dealer and they didn't have a loaner I would start demanding to speak to service manager and escalate to the gm if necessary. there is no excuse for poor service. gl on getting your issues resolved.

[persian54]

Originally Posted by happy187

man if i bought a new m3 from the dealer and they didn't have a loaner I would start demanding to speak to service manager and escalate to the gm if necessary. there is no excuse for poor service. gl on getting your issues resolved.

Unless you bought it from them, they rarely give you a loaner

[Gkap]

sorry to hear your M is giving you so many problems.

Best of luck.

[BimmerM]

As a local New Yorker I am sorry to hear these troubles you are having.

[stevenross]

which dealer are u going to? regardless as to where you bought it.. go to hassel.. they will give you a loaner car.. see mark hazelwood they are really good about it..

hope this helps.. its where we take our cars..

S

Originally Posted by NycE93M3

^Thanks , ill need it

i still love my M3 tho, it was always my dream car

sucks that i got it now and half the time i'm trying to fix it

plus my dealer never has any loaners so i'm always stuck without a car

[NYCMCBM3]

i do go to Hassel BMW

They never have a loaner at all, i just so tired of this.

im going to call up the customer service now.

[TTG]

Good luck man... I think I would crap my pants if my steering wheel locks while driving. Keep us posted.

[Dannys M3]

Your best course of action is to call BMWNA. Tell them politely all the failures and how you really do like the car. Explain how all these failures are ridiculous on a car of this quality. I did this and about a month later was offered a buyback. It was a fair offer however, I mentioned to the dealership manager that I had been dealing with this issue for over a year and they should take 20K miles off the appraised value. He agreed since I was purchasing another car from him. Good luck

[NYCMCBM3]

^Thanks

i just called and they transferred me to a manager

She gave me her info and told me to call back after the car gets to the dealership

i told her all my problems

-black navi screen for over 6 weeks
-steering locked up 3 times on me
-abs lights ,brake lights, suspension light and airbag light all came on
-the seat covers i purchased stained my leather
-dealer never has any loaner or even offers me a rental
-and that the dealer service is not as good as it could be

She asked what i request be done, i told her i rather a new car and that i don't want to deal with this anymore. She said that the next step to be taken would be to wait for the car to arrive to the dealer and get diagnosed and then we can take it from there.

so now i wait.

[NYCMCBM3]

if i get them to do a buy back, will i get back the value + the taxes?

[persian54]

in CA, you get back whatever you've paid them from the first problem until now.

so, if you paid 10k up until your 1st problem, and have paid only 5k since that problem until now, you will get back 5k

something like that in its most basic sense