Damaged wheels from TireRack

Lionel Hutz · 10-09-2009, 07:16 PM

Got my beautiful new winter wheel set from TireRack today (ASA GT1 and Blizzak WS-60). Took the packing off to discover that every one of the wheels is damaged.

In addition to the big scrapes pictured, the lip of each wheel is roughed up almost all the way around. My guess is somebody really screwed up mounting the tires. I really doubt it was a shipping issue, the packing was in great condition.

Gill is great to work with, but this combined with another poster being sent a wheel with a stack of dozen balancing weights makes me wonder who the heck they're using in their warehouses. I spoke with a rep who promised me a new set Monday, but unfortunately it's supposed to snow all weekend.

Absorber · 10-09-2009, 07:34 PM

I got mine yesterday. They are in perfect condition. Sorry yours aren't the same. Bummer.

Blue82 · 10-09-2009, 08:36 PM

One of the wheels that I received from Tirerack was slightly damaged. However, I have never experienced a less painful return process. There were no questions asked other than "would you prefer a discount or an exchange?". The new wheel arrived within two days. I missed the pickup for returning the damaged wheel and Tirerack was very accommodating in arranging an alternative that was convenient for me.

As fast as they ship these things -- and with what I guess is a busy time of the year -- accidents will happen. It sucks in your case with the snow this weekend, but in my case it only made me more impressed with Tirerack.

ulrichd · 10-09-2009, 08:37 PM

I was the one with the wheel weights issue. They were mounted and badly balanced at Discount Tire, so was not a Tire Rack problem.

Eyeman · 10-09-2009, 08:56 PM

Are those spots elevated? In the pics they look more like something on the wheel than they do scrapes. Sux either way but those things happen, the key is how the responsible party responds which I'm sure will be very good with TireRack. If it were BMW they'd say it was your fault for modding your car...lol.

warmtoes · 10-09-2009, 10:21 PM

That sucks about the wheel. Luckily Tirerack is great about these things. Too bad whoever is doing the balancing isn't paying tht much attention.

Lionel Hutz · 10-09-2009, 11:01 PM

Quote:

Originally Posted by Eyeman

Are those spots elevated? In the pics they look more like something on the wheel than they do scrapes. Sux either way but those things happen, the key is how the responsible party responds which I'm sure will be very good with TireRack. If it were BMW they'd say it was your fault for modding your car...lol.

They're scrapes.

Feyd · 10-09-2009, 11:08 PM

oooo... i better check out my GT2s that just showed up last week. I only unpacked 1 for pictures. *eek*

Lionel Hutz · 10-10-2009, 01:47 PM

They required me to send in photos. Apparently the photos need to be "reviewed" so they won't even process the return until Monday. The first rep I sent the photos to on Friday left for the day without looking at my email and processing the return, so I had to call back in today to another rep who won't do anything until Monday either. Not impressed with this.

MadMan77 · 10-10-2009, 04:18 PM

Why haven't you had Gill deal with this Zed2.0? He is our contact and might have been able to straighten it out for you a lot quicker.

Lionel Hutz · 10-10-2009, 05:35 PM

Quote:

Originally Posted by MadMan77

Why haven't you had Gill deal with this Zed2.0? He is our contact and might have been able to straighten it out for you a lot quicker.

He was already out for the weekend when I got the wheels Friday. I'll talk to him Monday but this isn't something he should have to deal with on the weekend.

MadMan77 · 10-10-2009, 06:05 PM

I hear you there. BTW, they might not be there Monday since it is Columbus Day.

Gary@TireRack · 10-12-2009, 07:34 AM

We'll be working on the issue for you today. Unfortunately, your call to us on Friday night was hours after the last shipment left the building, thus the carryover into today.

Lionel Hutz · 10-24-2009, 06:25 PM

So I got the replacement wheels a week after my first call to TireRack. No damage on them (though their customer rep told me they won't promise perfect wheels because the ASAs aren't "high dollar," and said this was a one time only replacement). I'm still trying to send the damaged ones back to TR. Three calls to them and they haven't sent me repacking materials. They even sent UPS by to pick up the wheels without letting me know, and without sending any repacking. Maybe this is a big fluke, but every interaction I've had with reps other than Gill has been negative.

1erich · 10-24-2009, 06:35 PM

They look really good. Nice winter set.

Feyd · 10-24-2009, 08:14 PM

Quote:

Originally Posted by 1erich

They look really good. Nice winter set.

+1

Makes me excited to get my GT2s on.

*edit*

And I would have come unglued if someone told me this. "...they won't promise perfect wheels because the ASAs aren't "high dollar..." I think I'd be like, FU maybe?

Absorber · 10-24-2009, 08:36 PM

Glad you got the problem sorted out. The wheels and car look great!

TexasKid · 10-26-2009, 10:33 AM

Quote:

Originally Posted by Zed 2.0

So I got the replacement wheels a week after my first call to TireRack. No damage on them (though their customer rep told me they won't promise perfect wheels because the ASAs aren't "high dollar," and said this was a one time only replacement). I'm still trying to send the damaged ones back to TR. Three calls to them and they haven't sent me repacking materials. They even sent UPS by to pick up the wheels without letting me know, and without sending any repacking. Maybe this is a big fluke, but every interaction I've had with reps other than Gill has been negative.

I'm shocked they didn't accuse you of mounting & scraping them. Their "review process" is as useless to me as pinstriping a watermelon.

10-09-2009, 07:16 PM	#1
Lionel Hutz Lieutenant 229 Rep 509 Posts Drives: '24 X5 50e Join Date: Apr 2009 Location: SoCal iTrader: (0)	Damaged wheels from TireRack Got my beautiful new winter wheel set from TireRack today (ASA GT1 and Blizzak WS-60). Took the packing off to discover that every one of the wheels is damaged. In addition to the big scrapes pictured, the lip of each wheel is roughed up almost all the way around. My guess is somebody really screwed up mounting the tires. I really doubt it was a shipping issue, the packing was in great condition. Gill is great to work with, but this combined with another poster being sent a wheel with a stack of dozen balancing weights makes me wonder who the heck they're using in their warehouses. I spoke with a rep who promised me a new set Monday, but unfortunately it's supposed to snow all weekend.
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10-09-2009, 07:34 PM	#2
Absorber Lieutenant 27 Rep 476 Posts Drives: 2008 e93 M3 Join Date: Jul 2009 Location: Maryland iTrader: (2)	I got mine yesterday. They are in perfect condition. Sorry yours aren't the same. Bummer.
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10-09-2009, 08:36 PM	#3
Blue82 Enlisted Member 1 Rep 32 Posts Drives: 2009 135i Coupe Join Date: Mar 2009 Location: Washington, DC iTrader: (0)	One of the wheels that I received from Tirerack was slightly damaged. However, I have never experienced a less painful return process. There were no questions asked other than "would you prefer a discount or an exchange?". The new wheel arrived within two days. I missed the pickup for returning the damaged wheel and Tirerack was very accommodating in arranging an alternative that was convenient for me. As fast as they ship these things -- and with what I guess is a busy time of the year -- accidents will happen. It sucks in your case with the snow this weekend, but in my case it only made me more impressed with Tirerack.
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10-09-2009, 08:37 PM	#4
ulrichd Colonel 210 Rep 2,233 Posts Drives: 128i M-Sport Join Date: Jun 2007 Location: Houston, TX iTrader: (6)	I was the one with the wheel weights issue. They were mounted and badly balanced at Discount Tire, so was not a Tire Rack problem.
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10-09-2009, 08:56 PM	#5
Eyeman Colonel 121 Rep 2,037 Posts Drives: 2008 135 blk, blk, step Join Date: Jan 2009 Location: Atlanta, GA iTrader: (0) Garage List 1994 Porsche 968 Cab [0.00] 2017 AMG GTS [0.00] 1994 Porsche 968 Coupe [0.00] 1977 Mercedes 450SE ... [0.00] 2008 135 [8.00]	Are those spots elevated? In the pics they look more like something on the wheel than they do scrapes. Sux either way but those things happen, the key is how the responsible party responds which I'm sure will be very good with TireRack. If it were BMW they'd say it was your fault for modding your car...lol. __________________ Injen, RR OCC, MadDad Whisper, donut spare, 19x8.5et43fr 19x9.5et45r Volk LE37's, rear fenders rolled/pulled, PSS4S 225/35fr 255/30r, KW V1's, AR coated catless dps, Cross strutbar, CF grills and license plate holder, iCarbon diffuser, ETS black anodized FMIC, M3 control arms, Quaife, ER chargepipe, ForgeDV's, Topspeed Custom Tune, V3sims, Braille, Andrey_GTA rear hub mod, Ebay Mstyle front bumper and performance style side skirts.
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10-09-2009, 10:21 PM	#6
warmtoes Lieutenant Colonel 31 Rep 1,917 Posts Drives: EBII 435i xDrive Join Date: Apr 2008 Location: Vancouver iTrader: (1)	That sucks about the wheel. Luckily Tirerack is great about these things. Too bad whoever is doing the balancing isn't paying tht much attention. __________________ *2014 EBII 435i xDrive M-sport* Gone: 2011 TiAg F25 X3 xDrive35i M-sport Gone: 2008 TiAg w/Coral Red E88 135i Cab M-sport
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10-09-2009, 11:08 PM	#8
Feyd Major 348 Rep 1,288 Posts Drives: a DEEZZULL Join Date: Aug 2007 Location: Chicago, IL iTrader: (2)	oooo... i better check out my GT2s that just showed up last week. I only unpacked 1 for pictures. eek
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10-10-2009, 01:47 PM	#9
Lionel Hutz Lieutenant 229 Rep 509 Posts Drives: '24 X5 50e Join Date: Apr 2009 Location: SoCal iTrader: (0)	They required me to send in photos. Apparently the photos need to be "reviewed" so they won't even process the return until Monday. The first rep I sent the photos to on Friday left for the day without looking at my email and processing the return, so I had to call back in today to another rep who won't do anything until Monday either. Not impressed with this.
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10-10-2009, 04:18 PM	#10
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	Why haven't you had Gill deal with this Zed2.0? He is our contact and might have been able to straighten it out for you a lot quicker. __________________
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10-10-2009, 06:05 PM	#12
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	I hear you there. BTW, they might not be there Monday since it is Columbus Day. __________________
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10-12-2009, 07:34 AM	#13
Gary@TireRack Moderator 369 Rep 4,745 Posts Drives: Formerly 1995 M3 Join Date: Oct 2006 Location: South Bend, IN, Tire Rack HQ iTrader: (2)	We'll be working on the issue for you today. Unfortunately, your call to us on Friday night was hours after the last shipment left the building, thus the carryover into today. __________________ Gary. Tire and Wheel Forum Moderator. Tire Rack Sales Rep Gary@Tirerack.com http://www.tirerack.com/a.jsp?a=AH8&url=index.jsp Please refer to 'Gary/E90 Post' as your previous contact when you order online to help support this forum.
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10-24-2009, 06:25 PM	#14
Lionel Hutz Lieutenant 229 Rep 509 Posts Drives: '24 X5 50e Join Date: Apr 2009 Location: SoCal iTrader: (0)	So I got the replacement wheels a week after my first call to TireRack. No damage on them (though their customer rep told me they won't promise perfect wheels because the ASAs aren't "high dollar," and said this was a one time only replacement). I'm still trying to send the damaged ones back to TR. Three calls to them and they haven't sent me repacking materials. They even sent UPS by to pick up the wheels without letting me know, and without sending any repacking. Maybe this is a big fluke, but every interaction I've had with reps other than Gill has been negative.
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10-24-2009, 06:35 PM	#15
1erich Second Lieutenant 4 Rep 244 Posts Drives: 09 135i Join Date: Jul 2007 Location: Calgary iTrader: (0)	They look really good. Nice winter set.
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10-24-2009, 08:36 PM	#17
Absorber Lieutenant 27 Rep 476 Posts Drives: 2008 e93 M3 Join Date: Jul 2009 Location: Maryland iTrader: (2)	Glad you got the problem sorted out. The wheels and car look great!
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