Quick Review of LUX customer service

[MShift]

I just wanted to give props to the folks over at LUX for their outstanding customer support. I received some Lux H8 160 Angel eyes as a gift from an ex a while back and recently had one of them go out on me. I emailed Lux to see if they would work with me with a discount to replace my dead bulb, but I thought it would be a long shot considering I did not have a receipt for the purchase nor could I ask for one. Hoping for the best, expecting the worst (most companies nowadays have terrible customer support) I was blown away when I got an email back ON A SATURDAY asking me for my shipping address as they would be sending me a brand new set of H8 180's for my troubles. I was frankly floored by their response, which I think translated in the number of exclamation marks used in my reply email, but I wanted to write this quick review as so few companies are going above and beyond these days. I hope this post nudges those of you who are on the fence about buying Lux Angel Eyes in the right direction! LuxAngelEyes

[Zulu Saffa]

+1.

I was still within the 1 year warranty period when I had one go out and they were a pleasure to work with.

[gfisher99]

Originally Posted by Zulu Saffa

+1.

I was still within the 1 year warranty period when I had one go out and they were a pleasure to work with.

Same here, like 15 days inside the warranty. They were great and sent me a new set of the newer model.

[nycplumber]

Thanks for the review its always good to know which companies back their product. My experience with IPE was nothing short of incredible.

[Brentis]

Wish I could say the same. Restocking fees, blamed me for faulty leds, and unwillingness to cross ship simultaneously after being unhappy with their overly bright/blooming latest version. I'd go a different direction next time. I even went so far as to do a reverse lookup on someone else reselling them and pumping who in fact just happened to be Lux.

YMMV.

[M'EM]

I just had my H8 160 replaced by a new set of H8 180 free of charge under warranty which was expiring in a week's time, no questions asked. Amazing customer service indeed.

[HomoPirate]

You got great customer service. Good to know they are willing to help you out in this situation.

Hoping my LUX H8 V5 will last without problem.

[Ab28]

I have no post-purchase customer experience with them (thankfully), but the product is great and shipping was very fast.

Nice to hear they did right by you.

[03BeastCharmer]

I had a 160 go out during install, and they sent me a new one. 8 months later, the other one went out and they sent me a set of the new 180, which has the protective lens which should prevent the install damage. Just asked for a copy of my invoice and sent the replacements each time. Happy experience.

[Brentis]

Well maybe they changed their support policies. They arrived quickly FWIW.

[nick3753]

I had one of my v5 turn purple/blue a few months back, about 2 years or so from purchase. They sent me a replacement bulb for $40, which I thought was fair. All emails responded to same day or next am, shipped fairly quickly.

[AdonM3]

I bought a set in July 2016. The passenger side bulb went out. I got a new pair within 3 business days of contacting Marc at LUX. Hassle free process.