Contacting Carly

[dougjones]

I've tried to send messages from the app, to trainer@mycarly, and one or two other addresses. Each one bounces back as undeliverable. Is anyone else having issues? If not what email addresses are you using?

Thanks

[eyanez1230]

vsix may be able to help? Seen some of his posts around the forum and he seems to be pretty familiar with Carly.

[vsix]

Originally Posted by dougjones

I've tried to send messages from the app, to trainer@mycarly, and one or two other addresses. Each one bounces back as undeliverable. Is anyone else having issues? If not what email addresses are you using?

Thanks

Originally Posted by eyanez1230

vsix may be able to help? Seen some of his posts around the forum and he seems to be pretty familiar with Carly.

Hi there, had the same issues and found out that their site was down, tried it two more times and was able to reach them over email.
Try it again, should work.

[dougjones]

VSIX, thanks for the update. I finally received a response. it wasn't what I wanted to hear, but oh well. It seems that I have an FRM with an error in the boot sector and Carly will not reset it as the possibility with the module bricking is quite high.

[vsix]

Originally Posted by dougjones

VSIX, thanks for the update. I finally received a response. it wasn't what I wanted to hear, but oh well. It seems that I have an FRM with an error in the boot sector and Carly will not reset it as the possibility with the module bricking is quite high.

Oh man, at least Carly pointed it out, that something is wrong with your module.
Such an informations upfront are "gold".
Think about it, from one second to another your car starts acting up. You have to visit the dealer, usually it takes multiple visits until the issue is known. Then you usually pay triple the money, for an module.
As for me, Iam convinced that Carly is something, that saves us all alot of money. For now and even much later down the road.

[dougjones]

Absolutely agree

[decimation1]

I emailed them directly from the website and got a response the next day.

[R3dliner]

Originally Posted by decimation1

I emailed them directly from the website and got a response the next day.

same here. They are usually good at getting back.

[AamirAtl]

So I emailed them info@mycarly.com and received the below reply from shared@mycarly.com:

I´m sorry, but we have no discount codes.
Für sämtliche Fragen (sowohl zu Adapter als auch zu App) kannst Du Dich jederzeit gerne an uns wenden. ----
You can write us for any kind of questions regarding the adapters or the app.
Grüße aus München / Greetings from Munich,
Stephie
Carly - Connected Car
E-Mail: shop@mycarly.com
Tel: +49 89 45225817

[vsix]

Originally Posted by AamirAtl

So I emailed them info@mycarly.com and received the below reply from shared@mycarly.com:

I´m sorry, but we have no discount codes.
Für sämtliche Fragen (sowohl zu Adapter als auch zu App) kannst Du Dich jederzeit gerne an uns wenden. ----
You can write us for any kind of questions regarding the adapters or the app.
Grüße aus München / Greetings from Munich,
Stephie
Carly - Connected Car
E-Mail: shop@mycarly.com
Tel: +49 89 45225817

I don't know about wich code you asked but the following discount code works like a charm

Heres how to do it.

Before you order over amazon send this
5 Euro coupon code
4ZECQD
to trainer@mycarly.com
and request your special amazon coupon code and also explain if you want an code for UK or US amazon.
( only that way you save 5 Euros on your adapter order )
Wait on Carly's response containing your NEW coupon code specially
for amazon orders.
Thats it