Great Customer Service at BMWpartspros.com

scott in cincy · 03-18-2014, 11:10 AM

I ordered a bunch of parts for my newsed e90 from bmwpartspros.com, and I wanted to let you guys know that I was really impressed. I've owned a lot of cars over the years, and obviously bought a ton of parts.

I placed my order online (because no one has time to talk live anymore, lol), and within a couple hours, I got an email asking if it was all for the car whose VIN I put in. I responded it was, but I was modifying it. They replied back quickly with some corrected part numbers for what I should've ordered and made the changes without worry.

Today, I received an email from them with a refund. They overestimated $4.00 on shipping. Who does that??

It's small, but it definitely earns my business as I know they're honest and looking out for me. I'm not affiliated in any way, but thought I'd pass my experience along.

Avenged328i · 03-18-2014, 11:33 AM

Nice I will have to try them when I need some parts.
I usually use Autohaus AZ, but I'll try these guys out.

Thanks for the share!

03-18-2014, 11:10 AM	#1
scott in cincy Private 11 Rep 73 Posts Drives: 2011 335xi Join Date: Nov 2012 Location: Cincinnati OH iTrader: (0)	Great Customer Service at BMWpartspros.com I ordered a bunch of parts for my newsed e90 from bmwpartspros.com, and I wanted to let you guys know that I was really impressed. I've owned a lot of cars over the years, and obviously bought a ton of parts. I placed my order online (because no one has time to talk live anymore, lol), and within a couple hours, I got an email asking if it was all for the car whose VIN I put in. I responded it was, but I was modifying it. They replied back quickly with some corrected part numbers for what I should've ordered and made the changes without worry. Today, I received an email from them with a refund. They overestimated $4.00 on shipping. Who does that?? It's small, but it definitely earns my business as I know they're honest and looking out for me. I'm not affiliated in any way, but thought I'd pass my experience along. __________________ Scott in Cincy \| 2011 335i X-drive \|Sapphire Black over Oyster Nevada \| VMR V810 19" \| Eibach springs \| Koni Yellow \| Cobb Stage 2a \| Dyno Tuned by TiC Pure Stage 1 and inlet pipe sitting in a box in garage!
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03-18-2014, 11:33 AM	#2
Avenged328i First Lieutenant 27 Rep 313 Posts Drives: 14 328i Join Date: Nov 2013 Location: CA iTrader: (0)	Nice I will have to try them when I need some parts. I usually use Autohaus AZ, but I'll try these guys out. Thanks for the share!
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