[Lukeswarm]

Hi

BMW are going to loose my custom after 3 BMWs in a row

My latest car is a f30 328i and it is a great car to drive but I am sick of fighting the technology
1. Connect drive has never worked properly - yes I know it works for others but my car has been to the dealer 6 times in 3 weeks, BMW customer services have tried everything but no use. It just tries then times out and I have given up with it
2. From BMWs own accessories site I ordered the snap in adapter for my iphone 5, it clearly stated on THEIR site it would play media etc... Does it.... No. Dealer won't take it back and I need to return it to BMW at my cost.

Yes this is just a moan but I am just sick of it, why does it not just work!

Aghhhhh

[regular_joe]

Could very easily sue them for false advertising. If you have any lawyers in your social circle. Get them to use their letterhead and send a request to your dealership to take the product back or further action will be taken.

They will shit themselves asap and have 180 degree change in attitude towards you.

[Lukeswarm]

Update from bmw.... They have passed my issue to Germany...............

[ny325]

Good luck, and I'm confident your issues will be resolved.

[BavarianFanatic]

Originally Posted by regular_joe

Could very easily sue them for false advertising. If you have any lawyers in your social circle. Get them to use their letterhead and send a request to your dealership to take the product back or further action will be taken.

They will shit themselves asap and have 180 degree change in attitude towards you.

Because suing everyone is always the best solution.

[dL.]

Originally Posted by BavarianFanatic

Because suing everyone is always the best solution.

In this day and age, with such dishonest practices everywhere, yes.

dL

[regular_joe]

Originally Posted by BavarianFanatic

Because suing everyone is always the best solution.

I did not say sue them and see it to the end. Just use it as a tool so that they don't f**k around with you. Seems like you like to get bent over... I never allow anyone to waste my time. ESPECIALLY when it was their JOB to do something correctly the first time.

If BMW's website team is a bunch of idiots. Then BMW will pay for it. My time being wasted, and gas milage to get to and from the dealership for no reason.

If I was in OP's shoes I would never have accepted that BS.

[regular_joe]

Originally Posted by dL.

In this day and age, with such dishonest practices everywhere, yes.

dL

+1

[BavarianFanatic]

Originally Posted by dL.

In this day and age, with such dishonest practices everywhere, yes.

dL

Paranoid much? I'd hate to live in your world where these dishonest practices are everywhere...

[Lukeswarm]

Another update
1. ConnectedDrive - back to the dealer monday, BMW think there is a setting missing
2. Snap in adapter - BMW dealership say "it should work" and want a look monday

The snap in adapter issues are all over the forums with no clear path forward, I don't want video just audio and I have the adapter xxx8 for iPhone 5, My previous adapter the iphone 4 one worked fine... Just frustrating

[HighlandPete]

Originally Posted by Lukeswarm

Update from bmw.... They have passed my issue to Germany...............

Shame your dealer didn't push for that earlier.

I've found good communications is one of the biggest issues, dealing with any large company like BMW. Once you get to the right people you usually get solutions, certainly the right attention.

I had a problem with the Climate Control in my E91. The dealer escalated the problem to BMW UK, the area Technical Manager got involved. When BMW UK attempted solutions were exhausted they got Germany involved, even directly referenced the A/C designers outside BMW, who analysed data BMW instructed to be collected from the car.

No threats, no throwing the toys out of the pram, just kindly insisting on a solution/explanation of why the issues. BMW grew in my estimation seeing them working at their best. They even sent up a new car from BMW HQ for me to use why they tried to sort my car.

Took a while, as we had to wait for a data logger to be freed up and sent from Germany, but they never messed me about at all, just progressively worked to a solution.

Some would say it should never happen, etc., etc., but sometimes we hit issues which also put BMW on a learning curve.

HighlandPete

[johndeere]

Originally Posted by regular_joe

I did not say sue them and see it to the end. Just use it as a tool so that they don't f**k around with you. Seems like you like to get bent over... I never allow anyone to waste my time. ESPECIALLY when it was their JOB to do something correctly the first time.

If BMW's website team is a bunch of idiots. Then BMW will pay for it. My time being wasted, and gas milage to get to and from the dealership for no reason.

If I was in OP's shoes I would never have accepted that BS.

I don't think you understand how suing works.

[regular_joe]

Originally Posted by 3magine

I don't think you understand how suing works.

Don't worry about it.

[BavarianFanatic]

Originally Posted by regular_joe

I did not say sue them and see it to the end. Just use it as a tool so that they don't f**k around with you. Seems like you like to get bent over... I never allow anyone to waste my time. ESPECIALLY when it was their JOB to do something correctly the first time.

If BMW's website team is a bunch of idiots. Then BMW will pay for it. My time being wasted, and gas milage to get to and from the dealership for no reason.

If I was in OP's shoes I would never have accepted that BS.

Got it. So then the next time I'm at McDonald's and they forget the damn sauce for the McNuggets AGAIN I'll just pull out my Glock so they know I don't take shit from anybody. It'll be OK though since I won't see it through to the end. Sometimes you just need to demand the respect you're entitled to. Thanks for the enlightenment.

[Spartan]

Originally Posted by BavarianFanatic

Got it. So then the next time I'm at McDonald's and they forget the damn sauce for the McNuggets AGAIN I'll just pull out my Glock so they know I don't take shit from anybody. It'll be OK though since I won't see it through to the end. Sometimes you just need to demand the respect you're entitled to. Thanks for the enlightenment.

Lol. You gonna threaten to blow up McDonald's?

[regular_joe]

Originally Posted by BavarianFanatic

Got it. So then the next time I'm at McDonald's and they forget the damn sauce for the McNuggets AGAIN I'll just pull out my Glock so they know I don't take shit from anybody. It'll be OK though since I won't see it through to the end. Sometimes you just need to demand the respect you're entitled to. Thanks for the enlightenment.

Damn. Good on you! Show them who's boss!

Cannot expect good service from a teenager getting paid minimum wage. However, a luxury car brand with adults. There is a higher expectation.