vibration issue but they don't care

BimMyWay · 06-18-2012, 04:51 PM

Hello,

I posted my problem about the vibration on steering wheel @ 40-65 before. Today, I visited the service center again to fix this problem (this is 3rd time). Well, after test drive with technisian, he kept saying ..

1. this vibration is normal and it is the way to be designed to have those road feeling? at 40 - 60mph,

2. he tested about 30 cars (F30 328i) and all cars have the same vibration.

3. only one solution is put 18'' instead of 17'', then it will go away.

4. there is nothing he can do about it.

I mentioned this is NOT normal there are many F30 328i owners whose don't have this problem.. The technisian told me "find one car or vin number with no vibration issue, then I will say your car has something wrong and I wll try to fix"

So.. I had to bring back my car again without any solution...... I am sick and tired about this issue... They just don't care about my car...

I will keep contacting BMWNA and see what happen.

It would be great if you are willing to help me with this problem (I am living in Atlanta, GA).

svache · 06-18-2012, 05:45 PM

I'm sorry to hear this. If I lived nearby I would join you to that dealer to show him my car has absolutely no vibration issues but seeing how I am several thousands of miles away, I wont be of much help unfortunately.

I do hope you will find someone soon so you can sort this issue with that dealer.

gator15 · 06-18-2012, 06:38 PM

Have you tried taking it to a different BMW Service Center? Maybe another technician/SA will be more receptive to fixing the problem than this guy.

DmitryF30 · 06-18-2012, 09:08 PM

You need to speak to the service manager, not the service adviser. Additionally, mention to them that you will leave negative feedback to BMWNA during the service survey. Hope this helps.

Puri1 · 06-18-2012, 09:18 PM

thats bullshit.. i'd go bonkers if someone said that to me..

adelphi_sky · 06-18-2012, 10:16 PM

Quote:

Originally Posted by Puri1

thats bullshit.. i'd go bonkers if someone said that to me..

Same here. I'd tell them, "YOU go find another car that doesn't vibrate." I tell you, service these days is in the crapper. No wonder our country is falling behind.

US///M3 · 06-18-2012, 11:23 PM

Quote:

Originally Posted by adelphi_sky

Same here. I'd tell them, "YOU go find another car that doesn't vibrate." I tell you, service these days is in the crapper. No wonder our country is falling behind.

It would be funny if the op took a new Audi a4 for a test drive and then picked up the SA to show him a car that doesnt vibrate. HA

BimMyWay · 06-19-2012, 07:30 AM

I am very disappointed with BMW Service. I don't know what to do but just contact to BMWNW?

BimMyWay · 06-19-2012, 07:33 AM

Quote:

Originally Posted by gator15

Have you tried taking it to a different BMW Service Center? Maybe another technician/SA will be more receptive to fixing the problem than this guy.

Yes, I have, but that Service Center was more worse... they said that you need to go to the place where you puchased it.

I had a great expectation before purchasing my car, but very disappointed now.

mocohead · 06-19-2012, 08:36 AM

Can you take a video of the vibration and post it here?

LAnderson23 · 06-19-2012, 10:26 AM

Quote:

Originally Posted by mocohead

Can you take a video of the vibration and post it here?

I second that, I'd like to see this infamous wheel vibration so I can know if mine has it right away.

glitched79 · 06-21-2012, 12:38 PM

Just had my car in for the third time with this issue.

They road force balanced the tires and said it had little-to-no affect. They submitted a "PUMA TC" case and was told by BMWNA that the engineers are working on it, as others have mentioned.

I'm debating starting the lemon process... I love the car otherwise, but to be honest, I just really feel that an expensive car like this shouldn't vibrate more than my 2008 MINI Cooper (which had no vibration at all throughout the entire 4 years and nearly 50,000 miles I had it).

Why should we settle for vibrating, earlier-build-date cars when the newer ones are less likely to vibrate?

If BMWNA isn't willing to replace the steering mechanism with the newer one, then it's their problem, not mine.

Does anyone else agree? Am I crazy? Should I just keep paying almost $600 a month for a car that isn't perfect?

glitched79 · 06-21-2012, 12:39 PM

Quote:

Originally Posted by LAnderson23

Quote:

Originally Posted by mocohead

Can you take a video of the vibration and post it here?

I second that, I'd like to see this infamous wheel vibration so I can know if mine has it right away.

I'll see if I can catch it on video and post.

The X Men · 06-21-2012, 01:11 PM

Quote:

Originally Posted by glitched79

I'm debating starting the lemon process... ?

Does a vibration in the steering wheel qualify for the lemon law in your state? I know it doesnt in MA.

glitched79 · 06-21-2012, 01:54 PM

Quote:

Originally Posted by The X Men

Quote:

Originally Posted by glitched79

I'm debating starting the lemon process... ?

Does a vibration in the steering wheel qualify for the lemon law in your state? I know it doesnt in MA.

I'm not sure, as I haven't really looked into it yet. I live in Florida.

What little I've read says basically anything that significantly impacts the overall drive ability and/or value of the car, which I would say is subjective. I'm sure anyone could argue any particular flaw falls into those categories.

jpa74 · 06-21-2012, 02:04 PM

Make sure they balanced the wheels only with the tires unmounted first.

My BMW servivce center fixed the problem by doing this. They said balancing the wheels with tires on did not correct the problem. Had to do it after balancing just the wheels with tires off.

Hope this helps?

BimMyWay · 06-21-2012, 04:22 PM

Quote:

Originally Posted by glitched79

Just had my car in for the third time with this issue.

They road force balanced the tires and said it had little-to-no affect. They submitted a "PUMA TC" case and was told by BMWNA that the engineers are working on it, as others have mentioned.

I'm debating starting the lemon process... I love the car otherwise, but to be honest, I just really feel that an expensive car like this shouldn't vibrate more than my 2008 MINI Cooper (which had no vibration at all throughout the entire 4 years and nearly 50,000 miles I had it).

Why should we settle for vibrating, earlier-build-date cars when the newer ones are less likely to vibrate?

If BMWNA isn't willing to replace the steering mechanism with the newer one, then it's their problem, not mine.

Does anyone else agree? Am I crazy? Should I just keep paying almost $600 a month for a car that isn't perfect?

You got exactly same situation with me.

bacampbe · 06-21-2012, 04:50 PM

Quote:

Originally Posted by glitched79

[...]

Why should we settle for vibrating, earlier-build-date cars when the newer ones are less likely to vibrate?

If BMWNA isn't willing to replace the steering mechanism with the newer one, then it's their problem, not mine.

[...]

Has there been a change in the steering for later-build cars? Is there any reason to believe a later-build car would be better?

svache · 06-21-2012, 05:14 PM

Quote:

Originally Posted by bacampbe

Is there any reason to believe a later-build car would be better?

Not that I know.. many of the cars from the first months, like my own (early Feb) have no issues at all.

US///M3 · 06-21-2012, 05:14 PM

Quote:

Originally Posted by jpa74

Make sure they balanced the wheels only with the tires unmounted first.

My BMW servivce center fixed the problem by doing this. They said balancing the wheels with tires on did not correct the problem. Had to do it after balancing just the wheels with tires off.

Hope this helps?

That doesnt make sense,just balancing the wheels. It's not like every tire on a car is perfect.

The X Men · 06-21-2012, 06:19 PM

Quote:

Originally Posted by glitched79

I'm not sure, as I haven't really looked into it yet. I live in Florida.

What little I've read says basically anything that significantly impacts the overall drive ability and/or value of the car, which I would say is subjective. I'm sure anyone could argue any particular flaw falls into those categories.

in MA, the car have to be render un-operative or a safety issue.

jpa74 · 06-21-2012, 06:44 PM

Quote:

Originally Posted by US///M3

That doesnt make sense,just balancing the wheels. It's not like every tire on a car is perfect.

No. Wheels first. Then wheels with tires.

06-18-2012, 04:51 PM	#1
BimMyWay New Member 5 Rep 17 Posts Drives: F30 Join Date: May 2012 Location: USA iTrader: (0)	vibration issue but they don't care Hello, I posted my problem about the vibration on steering wheel @ 40-65 before. Today, I visited the service center again to fix this problem (this is 3rd time). Well, after test drive with technisian, he kept saying .. 1. this vibration is normal and it is the way to be designed to have those road feeling? at 40 - 60mph, 2. he tested about 30 cars (F30 328i) and all cars have the same vibration. 3. only one solution is put 18'' instead of 17'', then it will go away. 4. there is nothing he can do about it. I mentioned this is NOT normal there are many F30 328i owners whose don't have this problem.. The technisian told me "find one car or vin number with no vibration issue, then I will say your car has something wrong and I wll try to fix" So.. I had to bring back my car again without any solution...... I am sick and tired about this issue... They just don't care about my car... I will keep contacting BMWNA and see what happen. It would be great if you are willing to help me with this problem (I am living in Atlanta, GA).
	Appreciate 0 Tweet Quote

06-18-2012, 05:45 PM	#2
svache Lieutenant Colonel 267 Rep 1,879 Posts Drives: 2012 F30 328i Join Date: Jan 2012 Location: Hawaii iTrader: (0) Garage List 2012 BMW F30 328i [5.74] 2009 BMW X5 xDrive30i [0.00] 2004 BMW M3 SMG [8.66]	I'm sorry to hear this. If I lived nearby I would join you to that dealer to show him my car has absolutely no vibration issues but seeing how I am several thousands of miles away, I wont be of much help unfortunately. I do hope you will find someone soon so you can sort this issue with that dealer. __________________ F30 328i Luxury w/ Mojave metallic, beige interior (timeline) Note: Many PM me for links to the software needed to code. Please note that I do not have download links to this software. Your best bet is using the search function in the coding thread
	Appreciate 0 Quote

06-18-2012, 06:38 PM	#3
gator15 Private First Class 9 Rep 176 Posts Drives: BMW Join Date: Jan 2012 Location: Jacksonville, FL iTrader: (0) Garage List 2012 BMW 328i [0.00] 2012 Porsche 911 Ca ... [10.00]	Have you tried taking it to a different BMW Service Center? Maybe another technician/SA will be more receptive to fixing the problem than this guy.
	Appreciate 0 Quote

06-18-2012, 09:08 PM	#4
DmitryF30 New Member 5 Rep 28 Posts Drives: Bimmer Join Date: Jun 2012 Location: Houston, TX iTrader: (0) Garage List 2012 328i [9.00] 2006 M5 [10.00]	You need to speak to the service manager, not the service adviser. Additionally, mention to them that you will leave negative feedback to BMWNA during the service survey. Hope this helps.
	Appreciate 0 Quote

06-18-2012, 09:18 PM	#5
Puri1 First Lieutenant 25 Rep 343 Posts Drives: F30 328i 2012 Join Date: May 2012 Location: Mississauga, Canada iTrader: (0)	thats bullshit.. i'd go bonkers if someone said that to me.. __________________ 2012 F30 328i, Alpine White on Black, Luxury, Premium + Exec. Package...
	Appreciate 0 Quote

06-19-2012, 07:30 AM	#8
BimMyWay New Member 5 Rep 17 Posts Drives: F30 Join Date: May 2012 Location: USA iTrader: (0)	I am very disappointed with BMW Service. I don't know what to do but just contact to BMWNW? Last edited by BimMyWay; 06-19-2012 at 07:35 AM..
	Appreciate 0 Quote

06-19-2012, 08:36 AM	#10
mocohead Lieutenant 54 Rep 453 Posts Drives: '16 M235i 6MT & 12 128i Msport Join Date: Sep 2010 Location: CA iTrader: (1)	Can you take a video of the vibration and post it here?
	Appreciate 0 Quote

06-21-2012, 12:38 PM	#12
glitched79 Private 16 Rep 58 Posts Drives: 2012 328i Join Date: Apr 2012 Location: Tampa iTrader: (0)	Just had my car in for the third time with this issue. They road force balanced the tires and said it had little-to-no affect. They submitted a "PUMA TC" case and was told by BMWNA that the engineers are working on it, as others have mentioned. I'm debating starting the lemon process... I love the car otherwise, but to be honest, I just really feel that an expensive car like this shouldn't vibrate more than my 2008 MINI Cooper (which had no vibration at all throughout the entire 4 years and nearly 50,000 miles I had it). Why should we settle for vibrating, earlier-build-date cars when the newer ones are less likely to vibrate? If BMWNA isn't willing to replace the steering mechanism with the newer one, then it's their problem, not mine. Does anyone else agree? Am I crazy? Should I just keep paying almost $600 a month for a car that isn't perfect?
	Appreciate 0 Quote

06-21-2012, 02:04 PM	#16
jpa74 Private 26 Rep 72 Posts Drives: F30 328i sports line Join Date: Apr 2012 Location: Atlanta, GA iTrader: (0)	Make sure they balanced the wheels only with the tires unmounted first. My BMW servivce center fixed the problem by doing this. They said balancing the wheels with tires on did not correct the problem. Had to do it after balancing just the wheels with tires off. Hope this helps?
	Appreciate 0 Quote