Huge Flourescent light bulb fell on my car!

Javier · 06-25-2007, 04:32 PM

At the BMW service center no less!

ok here's the deal.

I took the car in for service on Saturday and left it there to pick it up during the week, anyways. I had to go to college during the week for summer classes (about 100 miles away from my home town). As i was getting ready to leave on sunday night i realised i had left my apartmente keys in the bimmer, so i stayed to go get them monday morning at the dealership.

So i got there told them i needed to get my keys. One of the BMW guys escorted me to the service garage to find my car covered in white dust and thousands of glass shards from the above light assembly.

I got there about 1 min after the thing fell, talk about right place right time.

the guy that escorted me there was like um shit, and i was like yeah you better fix this. i got my keys then went to talk to the manager, he went back to see what had happened and said they would take care of it. I told them to wash the car and inspect for damage (it was quite dirty), he said they would wax and buff it and if serious scratches had taken place they would take the appropriate action.

I was pretty calm and cool through all this, i understand it was an accident.

do you think i should ask for any sort of compensation or anything from the dealership.

Oh, and it was pretty interesting how the manager's attitude towards me changed after this, when i dropped off the car he was a total jerk, like if he was being inconvenienced by my bringing the car in for service. When i told him I needed to get the keys he told another guy, yeah take him to his mini in a very condescending tone and i was ummm no it's a red BMW not a mini. i look pretty young and he assumed i had a mini, even though he was the guy that took my car in the previous business day.

If I hadn't seen that im sure they would have just hidden it from me.

chbrules · 06-25-2007, 05:44 PM

You really have no reason to demand comphensation. Why does everyone assume every little incident entitles them to some sort of free comphensation? They promised to fix any damages free of charge, that should be more than enough.

Strange accident, though. Hope you didn't breath that powder in, very toxic; it's phosphorus.

Vegas335 · 06-25-2007, 05:50 PM

Quote:

Originally Posted by chbrules

You really have no reason to demand comphensation. Why does everyone assume every little incident entitles them to some sort of free comphensation? They promised to fix any damages free of charge, that should be more than enough.

Strange accident, though. Hope you didn't breath that powder in, very toxic; it's phosphorus.

What about Diminished Value? Gotta be worth a few grand.

Javier · 06-25-2007, 06:23 PM

Im happy with them just fixing it. I was just wondering what you guys would have done in the same situation. I don't really want any compensation just wondering

LEDZEP · 06-25-2007, 06:48 PM

hehehe... the guy in Puerto Rico spells better in English than the guy in California. I'm just saying....

Javier - it sounds like you handled things very well. I'm not too old to remember what it was like being young and snubbed by pencil-necks like that manager. Cudos to you for handling yourself better than he did.

Hopefully there are no dents or scratches, and she'll be fine.

rrandyy · 06-25-2007, 06:52 PM

I would have asked for (places pinky on edge of lips) ONE MILLION DOLLARS!

pacman · 06-25-2007, 07:23 PM

Quote:

Originally Posted by rrandyy

I would have asked for (places pinky on edge of lips) ONE MILLION DOLLARS!

sambonator · 06-25-2007, 09:42 PM

Quote:

Originally Posted by Vegas335

What about Diminished Value? Gotta be worth a few grand.

What about pain and suffering?

Jay_328 · 06-25-2007, 09:56 PM

Quote:

Originally Posted by sambonator

What about pain and suffering?

^ ... and lost wages

Javier · 06-25-2007, 09:57 PM

to be honest i really doubt it will have serious scratches, if any at all. I'm just glad they're gonna wax and buff it...

ctgazer · 06-25-2007, 10:17 PM

what about that new consumers law, that you have a right to be compensated $1500 a day....like that effin idiot who's suit pants were lost in the dry cleaners and he sued for like.......$54 million...LOLS. versace aint got shit on him mang!

pjkilz · 06-25-2007, 11:57 PM

Quote:

Originally Posted by Javier

At the BMW service center no less!

If I hadn't seen that im sure they would have just hidden it from me.

oh yeah for SURE.. we took in my brothers car once and they made a BIG scratch on the aluminum trim shifter..

so we go in and talk to them and they start denying it.. "oh that was there before, we didn't do that.. we just talked with all the people working" and we're just like 'DO YOU REALLY THINK SOMEONE IS GOING TO ADMIT THAT?"

so they finally replaced it after a lottt of stress

imaznumkay · 06-26-2007, 02:33 AM

yea if theres damage, go for asking compensation since its 100% their fault...

LEDZEP · 06-26-2007, 06:25 AM

The OP already stated that the dealer was going to detail the car, and if there were scratches they would do what they needed to do. Why is everyone acting like they are not taking care of it?

STE92VE · 06-26-2007, 06:38 AM

Quote:

Originally Posted by LEDZEP

Why is everyone acting like they are not taking care of it?

There are no stupid questions; Only stupid people.

Bimmer335i07 · 06-26-2007, 08:09 AM

Quote:

Originally Posted by LEDZEP

hehehe... the guy in Puerto Rico spells better in English than the guy in California. I'm just saying....

Javier - it sounds like you handled things very well. I'm not too old to remember what it was like being young and snubbed by pencil-necks like that manager. Cudos to you for handling yourself better than he did.

Hopefully there are no dents or scratches, and she'll be fine.

+1

I was thinking the exact same thing after I read the second post. lol! The funny thing is that the guy from Cali spelled the same (mis-spelled) word twice. lol!

jrod1014 · 06-26-2007, 08:44 AM

Quote:

Originally Posted by Javier

Im happy with them just fixing it. I was just wondering what you guys would have done in the same situation. I don't really want any compensation just wondering

I believe that since you were able to keep your cool, the situation was kept under control. When things like this transpire, I always try to preach that resistance is met with resistance. Copping(sp) an attitude would only augment the situation and get you nowhere...

In a similar situation, I would've asked that the car be inspected and express concern as my vehicle is a lease. If everything checked out and necessary repairs were done, I'd have no problem...

Javier · 06-26-2007, 09:36 PM

they called me today to say they we're reprogramming the car and as soon as they were finished with everything they would take care of the bulb incident and call me when it was done.

allenone973 · 06-26-2007, 09:50 PM

i think it's sad that the service folks were buttholes to you initially. i work at a very large bmw/mini center in atlanta and we have gotten center of excellence 4 years in a row. people just gotta excel in customer service, ESPECIALLY in this competitive market. they'd better shape up or they will be shipped out....BTW, sorry about the light on your car, that would piss me off something awful, at least they are taking care of it, I guess that's all you can really ask for, maybe yo can get a hat out of them!!

montreal_bimmer · 06-26-2007, 09:54 PM

start off with them just fixing it.... as long as they fix it, you should be happy

mdeauto · 06-26-2007, 10:02 PM

Javier dont feel so bad for this.

My 335 was hit and scratched in AutoGermana just having one week of use. It was during alarm and Ipod installation. They took complete responsibility for the damages. The body shop they used is in Bayamon and made an excellent job. Like if nothing would happened.

What I recommend to you is to inspect in a clear area for any scratch or dent due to the accident. Take your time doing this. If you find something demand for repair. You have all the right to do it.

chbrules · 06-26-2007, 10:04 PM

Quote:

Originally Posted by LEDZEP

hehehe... the guy in Puerto Rico spells better in English than the guy in California. I'm just saying....

Hilarious, Mr. "Cudos".

06-25-2007, 04:32 PM	#1
Javier Major 80 Rep 1,109 Posts Drives: 335i E92 Join Date: Nov 2006 Location: Puerto Rico iTrader: (0)	Huge Flourescent light bulb fell on my car! At the BMW service center no less! ok here's the deal. I took the car in for service on Saturday and left it there to pick it up during the week, anyways. I had to go to college during the week for summer classes (about 100 miles away from my home town). As i was getting ready to leave on sunday night i realised i had left my apartmente keys in the bimmer, so i stayed to go get them monday morning at the dealership. So i got there told them i needed to get my keys. One of the BMW guys escorted me to the service garage to find my car covered in white dust and thousands of glass shards from the above light assembly. I got there about 1 min after the thing fell, talk about right place right time. the guy that escorted me there was like um shit, and i was like yeah you better fix this. i got my keys then went to talk to the manager, he went back to see what had happened and said they would take care of it. I told them to wash the car and inspect for damage (it was quite dirty), he said they would wax and buff it and if serious scratches had taken place they would take the appropriate action. I was pretty calm and cool through all this, i understand it was an accident. do you think i should ask for any sort of compensation or anything from the dealership. Oh, and it was pretty interesting how the manager's attitude towards me changed after this, when i dropped off the car he was a total jerk, like if he was being inconvenienced by my bringing the car in for service. When i told him I needed to get the keys he told another guy, yeah take him to his mini in a very condescending tone and i was ummm no it's a red BMW not a mini. i look pretty young and he assumed i had a mini, even though he was the guy that took my car in the previous business day. If I hadn't seen that im sure they would have just hidden it from me. __________________ 2007 328i Crimson Red SOLD 2010 335i MSport AW E92
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06-25-2007, 05:44 PM	#2
chbrules MSVConrad++ 54 Rep 778 Posts Drives: E90 2006 325i \| E92 2007 335i Join Date: Dec 2006 Location: Peaches iTrader: (0)	You really have no reason to demand comphensation. Why does everyone assume every little incident entitles them to some sort of free comphensation? They promised to fix any damages free of charge, that should be more than enough. Strange accident, though. Hope you didn't breath that powder in, very toxic; it's phosphorus. __________________ -Me
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06-25-2007, 06:23 PM	#4
Javier Major 80 Rep 1,109 Posts Drives: 335i E92 Join Date: Nov 2006 Location: Puerto Rico iTrader: (0)	Im happy with them just fixing it. I was just wondering what you guys would have done in the same situation. I don't really want any compensation just wondering __________________ 2007 328i Crimson Red SOLD 2010 335i MSport AW E92
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06-25-2007, 06:48 PM	#5
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	hehehe... the guy in Puerto Rico spells better in English than the guy in California. I'm just saying.... Javier - it sounds like you handled things very well. I'm not too old to remember what it was like being young and snubbed by pencil-necks like that manager. Cudos to you for handling yourself better than he did. Hopefully there are no dents or scratches, and she'll be fine. __________________ I think it is bad luck to be superstitious
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06-25-2007, 06:52 PM	#6
rrandyy Captain 31 Rep 799 Posts Drives: E92 328 Join Date: Sep 2006 Location: California iTrader: (0)	I would have asked for (places pinky on edge of lips) ONE MILLION DOLLARS!
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06-25-2007, 09:57 PM	#10
Javier Major 80 Rep 1,109 Posts Drives: 335i E92 Join Date: Nov 2006 Location: Puerto Rico iTrader: (0)	to be honest i really doubt it will have serious scratches, if any at all. I'm just glad they're gonna wax and buff it... __________________ 2007 328i Crimson Red SOLD 2010 335i MSport AW E92
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06-25-2007, 10:17 PM	#11
ctgazer Major General 383 Rep 7,952 Posts Drives: a dilapidated ride Join Date: Feb 2006 Location: canada eh! iTrader: (10) Garage List 2006 e90 [0.00]	what about that new consumers law, that you have a right to be compensated $1500 a day....like that effin idiot who's suit pants were lost in the dry cleaners and he sued for like.......$54 million...LOLS. versace aint got shit on him mang! __________________
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06-26-2007, 02:33 AM	#13
imaznumkay Major 85 Rep 1,104 Posts Drives: 2010 E90 M3 Join Date: Mar 2006 Location: NY iTrader: (2)	yea if theres damage, go for asking compensation since its 100% their fault... __________________ 2007 E90 335i JB 2010 E90 M3 JRB
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06-26-2007, 06:25 AM	#14
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	The OP already stated that the dealer was going to detail the car, and if there were scratches they would do what they needed to do. Why is everyone acting like they are not taking care of it? __________________ I think it is bad luck to be superstitious
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06-26-2007, 09:36 PM	#18
Javier Major 80 Rep 1,109 Posts Drives: 335i E92 Join Date: Nov 2006 Location: Puerto Rico iTrader: (0)	they called me today to say they we're reprogramming the car and as soon as they were finished with everything they would take care of the bulb incident and call me when it was done. __________________ 2007 328i Crimson Red SOLD 2010 335i MSport AW E92
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06-26-2007, 09:50 PM	#19
allenone973 private first class 0 Rep 59 Posts Drives: Silver/BLK 328 sedan 6spd Join Date: Jun 2007 Location: Atlanta, GA iTrader: (0)	i think it's sad that the service folks were buttholes to you initially. i work at a very large bmw/mini center in atlanta and we have gotten center of excellence 4 years in a row. people just gotta excel in customer service, ESPECIALLY in this competitive market. they'd better shape up or they will be shipped out....BTW, sorry about the light on your car, that would piss me off something awful, at least they are taking care of it, I guess that's all you can really ask for, maybe yo can get a hat out of them!! __________________ Allen B. 07 silver 328i 6spd ZSP, assist, heated fronts Woodstock, GA
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06-26-2007, 09:54 PM	#20
montreal_bimmer OEMconcept 174 Rep 5,593 Posts Drives: BMW Join Date: Feb 2006 Location: Canada \| USA iTrader: (6) Garage List 2006 325i [10.00]	start off with them just fixing it.... as long as they fix it, you should be happy
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06-26-2007, 10:02 PM	#21
mdeauto Enlisted Member 4 Rep 42 Posts Drives: 335i Join Date: Feb 2007 Location: Puerto Rico iTrader: (0)	Javier dont feel so bad for this. My 335 was hit and scratched in AutoGermana just having one week of use. It was during alarm and Ipod installation. They took complete responsibility for the damages. The body shop they used is in Bayamon and made an excellent job. Like if nothing would happened. What I recommend to you is to inspect in a clear area for any scratch or dent due to the accident. Take your time doing this. If you find something demand for repair. You have all the right to do it.
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