Morons->debt recovery company -> trouble

kaishang · 12-23-2011, 04:13 PM

My SIL is getting nasty letters from a debt recovery agency. She used to live some place over 4 years ago. The utility co., in their opinion, didn\'t send a final bill at the time. Nor did they notice for 4 years. Recently, they did an internal audit and noticed, contacted SIL who told them to piss-off as any records which show the bill is paid, not paid, real or another error are long gone.

What is the best course of action.

BTW if you want an electricity company who SUCK and will make your life TROUBLE four years after you close your account with them, try EON.

zltm089 · 12-23-2011, 04:34 PM

f*ck EON!...i've just switched providers!...bunch of thieving cants...

JLR1969 · 12-23-2011, 05:19 PM

Quote:

Originally Posted by kaishang

My SIL is getting nasty letters from a debt recovery agency. She used to live some place over 4 years ago. The utility co., in their opinion, didn\'t send a final bill at the time. Nor did they notice for 4 years. Recently, they did an internal audit and noticed, contacted SIL who told them to piss-off as any records which show the bill is paid, not paid, real or another error are long gone.

What is the best course of action.

BTW if you want an electricity company who SUCK and will make your life TROUBLE four years after you close your account with them, try EON.

She blatantly owes the money so she should pay it. I am sure if they called and said her account was in credit she would be straight on the phone asking for the money back.

kaishang · 12-23-2011, 06:10 PM

Quote:

Originally Posted by JLR1969

She blatantly owes the money so she should pay it.

Where did I write that?

JLR1969 · 12-23-2011, 06:19 PM

Quote:

Originally Posted by kaishang

Where did I write that?

Just my assumption but I would be surprised if I was wrong.

kaishang · 12-23-2011, 06:26 PM

Assuming the money is really owed - and that is an assumption - why should customers be liable over 4 years after the event, if a company fails to correctly bill in the first place and then continues to fail for several years afterwards?

What happens in cases where someone ends up with a bad credit record: because they have had recovery action started against them when they didn't even know they had the debt? Which can easily be the case if they are overseas. Or if they move.

Any why should anyone have any confidence that they haven't made a mistake, since they seem to have been making mistakes for several years.

Kerr · 12-23-2011, 06:42 PM

It's an odd one.

How after 4 years can you defend yourself if you did pay a bill?

I think consumer direct is a good starting point.

Let us know how it goes.

Kerr · 12-23-2011, 06:45 PM

On saying that you can request your bank to give statements as far back as that.

So I'm guessing she never paid direct debit so maybe a debit payment after leaving the address may clear the issue.

jonl1983 · 12-24-2011, 01:09 AM

Quote:

Originally Posted by Kerr

On saying that you can request your bank to give statements as far back as that.

So I'm guessing she never paid direct debit so maybe a debit payment after leaving the address may clear the issue.

1. The banks should have 6 years worth of statement info, be it debit card or cheque from your current account or a credit card payment.

I had exactly the same problem years ago with NTL when I left uni and moved home. After 3 years had a demand from wescott credit for £60~
I called my bank asked for transactions to NTL,payment dates etc. they found the payment for the amount demanded and sent me a copy. I forwarded a copy to NTL and Wescott and politely told them to go fuck themselves. Had an apology letter from NTL 2 weeks later apologising that it was an internal system error. Thieving bastards, I bet loads of people shit themselves getting a letter like that and pay straight up.

Never had an issue on my credit file either. Only gets effected if a CCJ was put on you for non payment to the Debt agency

chris330D · 12-24-2011, 04:08 AM

The key here is to talk to EoN or they will just keep getting more and more legal. You should contact consumer focus details are on the Ofgem website. www.ofgem.gov.uk. The rules have changed about billing where a supplier has failed to either read the meter or bill on time. Generally they will write off some of the debt as a gesture of good will. Ignoring them is the worst thing to do.

dxb335d · 12-24-2011, 05:07 AM

SIL? Sister in law?

MEGA · 12-24-2011, 05:44 AM

Quote:

Originally Posted by dxb335d

SIL? Sister in law?

You could be a detective.

dxb335d · 12-24-2011, 05:50 AM

Getting annoyed wit th crap txt spk we keep c'ing on frms!

LOL. Jokes

kaishang · 12-24-2011, 06:39 AM

Seems she paid a final bill 4 years ago and also confirmed by phone there was no outstanding amount owing.

The meter is inaccessible. Only now, 4 years later, have EON read the meter and decided the final bill was not really a final bill.

12-23-2011, 04:13 PM	#1
kaishang Colonel 54 Rep 2,197 Posts Drives: 2010 E90 330d Join Date: Jul 2010 Location: London iTrader: (0)	Morons->debt recovery company -> trouble My SIL is getting nasty letters from a debt recovery agency. She used to live some place over 4 years ago. The utility co., in their opinion, didn\'t send a final bill at the time. Nor did they notice for 4 years. Recently, they did an internal audit and noticed, contacted SIL who told them to piss-off as any records which show the bill is paid, not paid, real or another error are long gone. What is the best course of action. BTW if you want an electricity company who SUCK and will make your life TROUBLE four years after you close your account with them, try EON.
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12-23-2011, 04:34 PM	#2
zltm089 Banned 243 Rep 7,690 Posts Drives: 335i SE Coupe Space Grey Join Date: Nov 2008 Location: LONDON iTrader: (0) Garage List 2006 BMW 335i [10.00]	f*ck EON!...i've just switched providers!...bunch of thieving cants...
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12-23-2011, 06:26 PM	#6
kaishang Colonel 54 Rep 2,197 Posts Drives: 2010 E90 330d Join Date: Jul 2010 Location: London iTrader: (0)	Assuming the money is really owed - and that is an assumption - why should customers be liable over 4 years after the event, if a company fails to correctly bill in the first place and then continues to fail for several years afterwards? What happens in cases where someone ends up with a bad credit record: because they have had recovery action started against them when they didn't even know they had the debt? Which can easily be the case if they are overseas. Or if they move. Any why should anyone have any confidence that they haven't made a mistake, since they seem to have been making mistakes for several years.
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12-23-2011, 06:42 PM	#7
Kerr Brigadier General 112 Rep 4,021 Posts Drives: BMW M235I Join Date: Dec 2010 Location: Aberdeen iTrader: (0)	It's an odd one. How after 4 years can you defend yourself if you did pay a bill? I think consumer direct is a good starting point. Let us know how it goes.
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12-23-2011, 06:45 PM	#8
Kerr Brigadier General 112 Rep 4,021 Posts Drives: BMW M235I Join Date: Dec 2010 Location: Aberdeen iTrader: (0)	On saying that you can request your bank to give statements as far back as that. So I'm guessing she never paid direct debit so maybe a debit payment after leaving the address may clear the issue.
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12-24-2011, 04:08 AM	#10
chris330D Major 36 Rep 1,135 Posts Drives: F31 335d Join Date: Aug 2009 Location: Sussex, UK iTrader: (0)	The key here is to talk to EoN or they will just keep getting more and more legal. You should contact consumer focus details are on the Ofgem website. www.ofgem.gov.uk. The rules have changed about billing where a supplier has failed to either read the meter or bill on time. Generally they will write off some of the debt as a gesture of good will. Ignoring them is the worst thing to do.
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12-24-2011, 05:07 AM	#11
dxb335d The Tarmac Terrorist 949 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	SIL? Sister in law? __________________ 997.2 GT3
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12-24-2011, 05:50 AM	#13
dxb335d The Tarmac Terrorist 949 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Getting annoyed wit th crap txt spk we keep c'ing on frms! LOL. Jokes __________________ 997.2 GT3
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12-24-2011, 06:39 AM	#14
kaishang Colonel 54 Rep 2,197 Posts Drives: 2010 E90 330d Join Date: Jul 2010 Location: London iTrader: (0)	Seems she paid a final bill 4 years ago and also confirmed by phone there was no outstanding amount owing. The meter is inaccessible. Only now, 4 years later, have EON read the meter and decided the final bill was not really a final bill.
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