VOB BMW put 200 miles on my car during a radio repair!!!

bilobag · 12-17-2011, 12:33 AM

So today was terrible for me. I went to pick up my bmw 328ci from the dealership after 7 days to get the radio and seatbelt arm repaired. When I got in the car I noticed that the odometer read 181 miles more than when I left it there. I even have a picture of my dashboard right when I dropped off the car. So even after this hard evidence, they claim that it could be the digital key reading the mileage incorrectly which is bs because I have a picture of the odometer and their paperwork also matches the mileage from my picture. The district manager even came in with a piece of paper with the mileage in kilometers and incorrectly converted it to miles to show that the mileage wasn't that high. After i used my iphone to convert it correctly and even did it on google, he finally stopped trying to treat me like a fool. On top of that I noticed scratches on the front bumper that were definitely not there when i dropped it off. I can't stand that dealerships won't treat their customers correctly. So now they have agreed to fix the scratches but they offered me $1000 towards the purchase of an extended warranty. Why the hell would I want to give them more money to purchase an extended warranty that I'm not interested in purchasing. I would much rather have either cash or have them give me the warranty instead of forcing me to spend money to buy one. All I really want is for them to admit that it actually happened and to compensate me fairly for it. The thing that pisses me off the most is that they keep denying it and claiming that they are offering me the fix and warranty discount in "good faith" since i am a "loyal customer". I am a fair and reasonable person, but this is just ridiculous and they need to treat their customers appropriately. These car dealers are such d-bags and I think they should get whats coming to them. I have no power to do anything so I'm hoping this story will at least help people prevent this from happening and to hurt the reputation of one of the worst dealerships I've ever used. I know many people have said it before but VOB BMW in Rockville MD is the worst dealership around!! Does anyone have any suggestions about what I should do? What to ask for compensation? Should I contact a lawyer? I may even contact the police because it seems like a crime to me.

bimmertt · 12-17-2011, 01:55 AM

BMWNA is your best bet. They have no excuse for putting that kind of mileage on your car to fix the radio and seat belt arm.

cssnms · 12-17-2011, 08:20 AM

Take it to Tischer from now on. In addition to fixing your bumper, ask them to compensate you for the wear-and-tear on your car. 2011 IRS standard milege reimbursement is $.51 per mile. It's only $102 but it's more about the principle of it. Don't let their bodyshop touch it, take it EuroPros. If they refuse then tell the dealer you are going file a complaint with the BBB, BMWNA, as well as posting your experience on BMW forums.

MissMyE30 · 12-19-2011, 11:44 PM

All the above is good advice. Especially contacting bmwna. Jesus christ. Imagine how many miles they'd have put on it if you had an M!!!

E93SC · 12-20-2011, 06:00 AM

I hear your frustration. I am frustrated as hell with them. Eventhough I bought my car from them, I will never bring my car in for service work. Same thing happened to me everytime I take my car there for maintenance work. I always find something wrong when I get it back. And they won't admit their fault. And yes for the most part the service manager offers me incentive to get stuff from the parts counter and their local BMW body department to do the scratch repair work. I told the service manager, you are wasting my time and I shouldn't have to deal with this everytime I take my car in. My next maintenance service will be Tisher.

Clem · 12-20-2011, 06:19 AM

Will the VOB stories ever end? Jesus...

MDyDinanM · 12-20-2011, 06:44 AM

Quote:

Originally Posted by bimmertt

BMWNA is your best bet. They have no excuse for putting that kind of mileage on your car to fix the radio and seat belt arm.

as much as people say to call BMW NA, they aren't going to do anything other than lend a sympathetic ear and file your complaint in a database. They may call the dealer and inquire, but that's about it.

I haven't seen or heard of any instance where BMW NA stepped in and made things right and "made that dealership pay".

BMW NA really only comes into play when dealing with warranty work, where a dealer won't cover it, but after calling BMW NA, they will and/or some amicable solution is reached.

Remember, BMW Dealerships are a franchise, and that said, BMW NA doesn't have any jurisdiction other than selling them the rights to sell and service their cars, recalls, and other proprietary stuff.

If anything, you're going to have to find the owner(s) who own VOB Auto Group, which isn't BMW NA.

Please correct me if i'm wrong.

DoNDoN · 12-20-2011, 08:03 AM

Quote:

Originally Posted by Clem

Will the VOB stories ever end? Jesus...

Hopefully it will with EuroMotors buying VOB. I hope they clear house.

Nauman X5 · 12-20-2011, 08:40 AM

VOB can just suck it!!!!

THE TECH · 12-20-2011, 09:06 AM

Just terrible that these stories are happening more and more at dealers.

zeel · 12-20-2011, 09:15 AM

This is why I try to support indy shops and guys like Adam as much as possible. Sorry to hear this kind of thing happen to anyone.

cotmfk · 12-20-2011, 10:36 AM

Quote:

Originally Posted by zeel

This is why I try to support indy shops and guys like Adam as much as possible. Sorry to hear this kind of thing happen to anyone.

1!

talisman311 · 12-20-2011, 12:28 PM

not the first I've heard of bad stories from VOB.. hope you get this resolved to your liking.

MissMyE30 · 12-20-2011, 03:20 PM

Could have been worse. Bastards could have wrecked it, and then lied about it like they did to this poor guy and his M5.

http://www.m5board.com/vbulletin/e60...16-months.html

EngineCo52 · 12-20-2011, 04:12 PM

Quote:

Originally Posted by MissMyE30

Could have been worse. Bastards could have wrecked it, and then lied about it like they did to this poor guy and his M5.

http://www.m5board.com/vbulletin/e60...16-months.html

OMFG!!! good thing it worked out in that guys favor though

davidkotok · 12-28-2011, 01:06 PM

VOB are a bunch of dbags - their sales manager is an ass and so is "Jay"... they lie and rip people off and hopefully this will be a lesson to those within the beltway to use tischer or bmw alexandria.

calling bmwNA is usually annoying HOWEVER if you receive the survey in email write a scathing review - owning bmw's over a decade i've learned that that is the best way to get the attention of BMWNA and a guaranteed way to receive restitution

dinkoh · 12-28-2011, 07:58 PM

Quote:

Originally Posted by zeel

This is why I try to support indy shops and guys like Adam as much as possible. Sorry to hear this kind of thing happen to anyone.

I find indy shops rip offs as well. Whose Adam though?

1N54E92 · 12-30-2011, 03:49 PM

Quote:

Originally Posted by dinkoh

I find indy shops rip offs as well. Whose Adam though?

Adam ? never heard of him. Does he have a supercharged M5 ?

S1GNATURE · 01-02-2012, 09:26 AM

So is VOB worse than Fairfax?

Webz · 02-16-2012, 04:28 PM

Sorry to drag up a dead horse of a topic. Went to look at a car at VOB earlier this week and my sales guy mentioned VOB was (or is going through) the process of being purchased by the people that own Towson BMW.

Maybe there is a chance service could be get better in the not-so-distant future? Meanwhile, I'll keep going to Tischer.

cssnms · 03-19-2012, 08:46 AM

Quote:

Originally Posted by DoNDoN

Hopefully it will with EuroMotors buying VOB. I hope they clear house.

Quote:

Originally Posted by schrute

Sorry to drag up a dead horse of a topic. Went to look at a car at VOB earlier this week and my sales guy mentioned VOB was (or is going through) the process of being purchased by the people that own Towson BMW.

Maybe there is a chance service could be get better in the not-so-distant future? Meanwhile, I'll keep going to Tischer.

What's the story with VOB? Sign hasn't changed, but I noticed today when I called they said BMW of Rockville.

Is EuroMotors or Towson BMW buying them? ETA? e

pseto · 03-19-2012, 10:36 AM

Quote:

Originally Posted by cssnms

What's the story with VOB? Sign hasn't changed, but I noticed today when I called they said BMW of Rockville.

Is EuroMotors or Towson BMW buying them? ETA? e

They bought them a few months ago

12-17-2011, 12:33 AM	#1
bilobag New Member 10 Rep 14 Posts Drives: 2008 328i coupe Join Date: Sep 2008 Location: Rockville, MD iTrader: (0)	VOB BMW put 200 miles on my car during a radio repair!!! So today was terrible for me. I went to pick up my bmw 328ci from the dealership after 7 days to get the radio and seatbelt arm repaired. When I got in the car I noticed that the odometer read 181 miles more than when I left it there. I even have a picture of my dashboard right when I dropped off the car. So even after this hard evidence, they claim that it could be the digital key reading the mileage incorrectly which is bs because I have a picture of the odometer and their paperwork also matches the mileage from my picture. The district manager even came in with a piece of paper with the mileage in kilometers and incorrectly converted it to miles to show that the mileage wasn't that high. After i used my iphone to convert it correctly and even did it on google, he finally stopped trying to treat me like a fool. On top of that I noticed scratches on the front bumper that were definitely not there when i dropped it off. I can't stand that dealerships won't treat their customers correctly. So now they have agreed to fix the scratches but they offered me $1000 towards the purchase of an extended warranty. Why the hell would I want to give them more money to purchase an extended warranty that I'm not interested in purchasing. I would much rather have either cash or have them give me the warranty instead of forcing me to spend money to buy one. All I really want is for them to admit that it actually happened and to compensate me fairly for it. The thing that pisses me off the most is that they keep denying it and claiming that they are offering me the fix and warranty discount in "good faith" since i am a "loyal customer". I am a fair and reasonable person, but this is just ridiculous and they need to treat their customers appropriately. These car dealers are such d-bags and I think they should get whats coming to them. I have no power to do anything so I'm hoping this story will at least help people prevent this from happening and to hurt the reputation of one of the worst dealerships I've ever used. I know many people have said it before but VOB BMW in Rockville MD is the worst dealership around!! Does anyone have any suggestions about what I should do? What to ask for compensation? Should I contact a lawyer? I may even contact the police because it seems like a crime to me. Last edited by bilobag; 12-17-2011 at 12:43 AM..
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12-17-2011, 01:55 AM	#2
bimmertt Lieutenant Colonel 93 Rep 1,794 Posts Drives: 2007 e92 335i Join Date: Nov 2008 Location: Earth iTrader: (7)	BMWNA is your best bet. They have no excuse for putting that kind of mileage on your car to fix the radio and seat belt arm.
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12-17-2011, 08:20 AM	#3
cssnms Brigadier General 208 Rep 3,175 Posts Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland iTrader: (4)	Take it to Tischer from now on. In addition to fixing your bumper, ask them to compensate you for the wear-and-tear on your car. 2011 IRS standard milege reimbursement is $.51 per mile. It's only $102 but it's more about the principle of it. Don't let their bodyshop touch it, take it EuroPros. If they refuse then tell the dealer you are going file a complaint with the BBB, BMWNA, as well as posting your experience on BMW forums. Last edited by cssnms; 12-17-2011 at 08:26 AM..
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12-19-2011, 11:44 PM	#4
MissMyE30 Private 0 Rep 63 Posts Drives: E90 330i Join Date: Dec 2010 Location: Richmond VA iTrader: (0)	All the above is good advice. Especially contacting bmwna. Jesus christ. Imagine how many miles they'd have put on it if you had an M!!!
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12-20-2011, 06:00 AM	#5
E93SC Second Lieutenant 10 Rep 296 Posts Drives: 2008 E93 Space Gray Join Date: May 2008 Location: Germantown, Maryland iTrader: (0)	I hear your frustration. I am frustrated as hell with them. Eventhough I bought my car from them, I will never bring my car in for service work. Same thing happened to me everytime I take my car there for maintenance work. I always find something wrong when I get it back. And they won't admit their fault. And yes for the most part the service manager offers me incentive to get stuff from the parts counter and their local BMW body department to do the scratch repair work. I told the service manager, you are wasting my time and I shouldn't have to deal with this everytime I take my car in. My next maintenance service will be Tisher.
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12-20-2011, 06:19 AM	#6
Clem Major 149 Rep 1,254 Posts Drives: 2010 E90 M3 AW/FR ESS VT2 Join Date: Nov 2006 Location: MD iTrader: (4)	Will the VOB stories ever end? Jesus...
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12-20-2011, 08:40 AM	#9
Nauman X5 Need X5 Wheels 10 Rep 97 Posts Drives: F15 X5 M Sport Join Date: Oct 2011 Location: NoVA iTrader: (0)	VOB can just suck it!!!!
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12-20-2011, 09:06 AM	#10
THE TECH BimmerPost Supporting Vendor 307 Rep 13,093 Posts Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas iTrader: (45) Garage List 2013 Nissan GTR [0.00] 2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00]	Just terrible that these stories are happening more and more at dealers.
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12-20-2011, 09:15 AM	#11
zeel Lieutenant 14 Rep 579 Posts Drives: 08 AW e92 335i Join Date: Nov 2010 Location: MD/NOVA/DC iTrader: (2) Garage List 2008 bmw e92 335i [7.34]	This is why I try to support indy shops and guys like Adam as much as possible. Sorry to hear this kind of thing happen to anyone.
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12-20-2011, 12:28 PM	#13
talisman311 First Lieutenant 43 Rep 358 Posts Drives: e90 Join Date: Jul 2009 Location: Richmond, VA iTrader: (0)	not the first I've heard of bad stories from VOB.. hope you get this resolved to your liking. __________________ 2006 e90 330i \| Black/Terra \| 6MT \| ZSP \| ZPP \| ZCW
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12-20-2011, 03:20 PM	#14
MissMyE30 Private 0 Rep 63 Posts Drives: E90 330i Join Date: Dec 2010 Location: Richmond VA iTrader: (0)	Could have been worse. Bastards could have wrecked it, and then lied about it like they did to this poor guy and his M5. http://www.m5board.com/vbulletin/e60...16-months.html
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12-28-2011, 01:06 PM	#16
davidkotok Lieutenant 17 Rep 408 Posts Drives: e92 335i Join Date: Jun 2010 Location: ny/dc iTrader: (3)	VOB are a bunch of dbags - their sales manager is an ass and so is "Jay"... they lie and rip people off and hopefully this will be a lesson to those within the beltway to use tischer or bmw alexandria. calling bmwNA is usually annoying HOWEVER if you receive the survey in email write a scathing review - owning bmw's over a decade i've learned that that is the best way to get the attention of BMWNA and a guaranteed way to receive restitution
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01-02-2012, 09:26 AM	#19
S1GNATURE OIF VET 25 Rep 186 Posts Drives: 2013 Nissan Pathfinder Join Date: Oct 2010 Location: Sneads Ferry, NC iTrader: (3) Garage List 2008 328i [0.00]	So is VOB worse than Fairfax? __________________ 2008 AW E92 NA- SOLD Saving For my ///M
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02-16-2012, 04:28 PM	#20
Webz Private First Class 7 Rep 158 Posts Drives: e92 M3 Join Date: Jan 2008 Location: NOVA iTrader: (3)	Sorry to drag up a dead horse of a topic. Went to look at a car at VOB earlier this week and my sales guy mentioned VOB was (or is going through) the process of being purchased by the people that own Towson BMW. Maybe there is a chance service could be get better in the not-so-distant future? Meanwhile, I'll keep going to Tischer.
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