BMW service crashed my car

Dinger325xi · 04-27-2007, 09:44 AM

Hi, I just brought my 325xi in for service the other day and when the technician called up he said he had some bad news for me. They crashed the car into one of the lift forks and completely ruined the bumper. They are working on fixing it right now. Has anyone ever had a similar experience?

Sea2Ski · 04-27-2007, 09:45 AM

wow would I be mad!!!!!

Not a whole lot you can do now, but have them fix it (and have them throw in some goodies.....)

///M3NACE · 04-27-2007, 09:46 AM

woah not like that!!!! The stupid techs at my dealership were doing somehting with the tail lights and broke on of the clips by accident and had to replace it.

Hatorade · 04-27-2007, 09:46 AM

lol be furious so they will put a M-Tech kit on it

///M3NACE · 04-27-2007, 09:46 AM

I'd make them give u a clear bra or something or tell them 2 get u the m tech front...

S4to335 · 04-27-2007, 09:49 AM

Quote:

Originally Posted by Dinger325xi

Hi, I just brought my 325xi in for service the other day and when the technician called up he said he had some bad news for me. They crashed the car into one of the lift forks and completely ruined the bumper. They are working on fixing it right now. Has anyone ever had a similar experience?

Yep..sure did..but not with my BMW. Man moons ago..I took my Triumph TR6 in for some routine work...as they were driving it into the bay..the inexperienced tech drove it into the workbench in error. They ended up paying for my rental..replacing my bumper..my headlamps..and realigning my hood TWICE..and repainting my hood TWICE. I was not happy with the first repaint job. So, take this as an opportunity to get a nice new paint job on a new bumper. Milk it baby...milk it. But, these type of things DO happen...we are only human. I am sure the tech is worried about getting fired...

LEDZEP · 04-27-2007, 09:50 AM

Just so I can beat the inevitable posters to it:

Insist on a new 7 Series and don't take anything less.

That does suck, and I'd be pissed... but if they are going to do a 100% fix and make sure you are not inconvinienced then that's about all you can ask.

Fraggy · 04-27-2007, 09:52 AM

Quote:

Originally Posted by Dinger325xi

Hi, I just brought my 325xi in for service the other day and when the technician called up he said he had some bad news for me. They crashed the car into one of the lift forks and completely ruined the bumper. They are working on fixing it right now. Has anyone ever had a similar experience?

Yea, right in front of me, the stupid girl was to pull my car around couldnt seem to get it in gear and it rolled into the the car that was ahead of mine, as their drive is on an incline. All it did was bend my front license plate frame a bit (they threw in a free detail), but it dented the guys bumper in front of mine. He has a Z3 M or what ever its called.

hannibal1209b · 04-27-2007, 10:02 AM

Wow. This reminds me of a time when I friend of mine took his brand new Volvo C70 in that he had just taken delivery of a few days earlier. The idiot lto attendant tried to be cool and peeled out of the lot to take it over to the service area........right into the back of a UPS truck!

Oh yeah, he also pulled right in front of another car which then smashed into the back of the car! Needless to say the car was totalled! This with my friend and the GM standing there watching. He got a brand new turbo one for like $8000 off. Funny now in hindsight, but damn!

HyperM3 · 04-27-2007, 10:04 AM

Could have been worse.

Phil G · 04-27-2007, 10:54 AM

I remember reading a story at Bimmerfest where a guy dropped off his E46 M3 for servicing, then one of the kids working on it took it out for a high-speed joy ride, lost control, and wrecked it. I can't imagine how furious that guy was. I can't remember the outcome of the story, but all I know is that I would definately make sure I came out of it better than before. In your case, I would see if I can get some kind of extra goodies out of it, as they did damage your car and it will be something you will have to report once you sell the car.

MoreCowbell · 04-27-2007, 11:09 AM

What truly shocking here is we haven't seen the usual "Accept nothing short of a new car post"

That sucks man. Sorry to hear it. Hopefully they will make it right. I wouldn't ask for a new car, or this, or that...but I might ask for a NICE loaner. X5? 7? Something fun.

good luck.

HereAgain · 04-27-2007, 11:09 AM

They had an accident and admitted it, and they're going to fix it. These things happen as we are all human. Just make sure it's fixed to your satisfaction and let it go. Move on. Forget about it.

Mr.F1 Fan · 04-27-2007, 11:16 AM

Quote:

Originally Posted by HyperM3

Could have been worse.

Damn Hyper...good find! Oh how pissed I would be. They would have to total that if it was my car. I'm not saying the frame has to be bent, but I would bet it was a little. That literally made my heart sink. It not hard to believe with some of the dopes I've seen working on cars though.

dmboone25 · 04-27-2007, 11:23 AM

Quote:

Originally Posted by HyperM3

Could have been worse.

OMG!

Someone was surely murdered....

SteveMD · 04-27-2007, 11:25 AM

Quote:

Originally Posted by Phil G

I remember reading a story at Bimmerfest where a guy dropped off his E46 M3 for servicing, then one of the kids working on it took it out for a high-speed joy ride, lost control, and wrecked it. I can't imagine how furious that guy was. I can't remember the outcome of the story, but all I know is that I would definately make sure I came out of it better than before. In your case, I would see if I can get some kind of extra goodies out of it, as they did damage your car and it will be something you will have to report once you sell the car.

That was 'stuka' on Bimmerfest. Can't remember how it eventually ended up but I know he now has a Porsche.

TiAg335i · 04-27-2007, 11:26 AM

Quote:

Originally Posted by HereAgain

They had an accident and admitted it, and they're going to fix it. These things happen as we are all human. Just make sure it's fixed to your satisfaction and let it go. Move on. Forget about it.

+1. You should also get some sort of compensation for your troubles, if they are a good dealership.

rpiopio · 04-27-2007, 11:35 AM

It'd be a rollercoaster of emotions, but best you can do is keep your cool, and make sure the dealer makes you whole with relation to the damage and inconvenience. That's all you can ask.

turbocoins · 04-27-2007, 11:55 AM

How about the opposite--my wife wrecked the loaner when her car was in the shop.

islandbimmer · 04-27-2007, 12:19 PM

that was back in 1987 , the first series iX , bought it sight unseen one of the very first in NA. The dealer phones me to say it was in , my wife was having a Christmas party that night so didn't want the car there for me to show off. Next morning we head down to the dealer first thing I notice is the service door crumpled from the inside, and knew right away to expect bad news. Sure enough the ix was parked just inside and a mechanic working on 3.0 cs had it jump in reverse and push our car through the door. The dealer gave us a new one but it took over a month to arrive, I feel sorry for the guy who bought our car, as I'm sure the dealer repaired it and sold as a new car.

MoreCowbell · 04-27-2007, 12:24 PM

Quote:

Originally Posted by turbocoins

How about the opposite--my wife wrecked the loaner when her car was in the shop.

Did that really happen???

tintivilus · 04-27-2007, 12:55 PM

I'd also call it no big deal -- those $500 bumper covers without scuff strips are practically throwaway anyways. If there was no damage to the (metal) bodywork then there's totally nothing to get upset about.

Hell, I wouldn't mind a periodic Dealer-funded respray of the bumpers

04-27-2007, 09:44 AM	#1
Dinger325xi New Member 2 Rep 27 Posts Drives: 325xi Join Date: Mar 2006 Location: Pepperell, MA iTrader: (0) Garage List 2006 325xi [0.00]	BMW service crashed my car Hi, I just brought my 325xi in for service the other day and when the technician called up he said he had some bad news for me. They crashed the car into one of the lift forks and completely ruined the bumper. They are working on fixing it right now. Has anyone ever had a similar experience?
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04-27-2007, 09:45 AM	#2
Sea2Ski Lieutenant 31 Rep 574 Posts Drives: 335 i SG, 6MT, CWP, BT, NAVI Join Date: Jan 2007 Location: Downingtown, PA iTrader: (1)	wow would I be mad!!!!! Not a whole lot you can do now, but have them fix it (and have them throw in some goodies.....)
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04-27-2007, 09:46 AM	#3
///M3NACE Banned 168 Rep 3,900 Posts Drives: E36 M3, E36 Vert , E90 N52 Join Date: Oct 2006 Location: Downers Grove, IL iTrader: (5)	woah not like that!!!! The stupid techs at my dealership were doing somehting with the tail lights and broke on of the clips by accident and had to replace it.
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04-27-2007, 09:46 AM	#4
Hatorade Private 5 Rep 83 Posts Drives: Three Thirty EYE Join Date: Jan 2007 Location: SoConn iTrader: (0) Garage List 06 330i [0.00]	lol be furious so they will put a M-Tech kit on it
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04-27-2007, 09:46 AM	#5
///M3NACE Banned 168 Rep 3,900 Posts Drives: E36 M3, E36 Vert , E90 N52 Join Date: Oct 2006 Location: Downers Grove, IL iTrader: (5)	I'd make them give u a clear bra or something or tell them 2 get u the m tech front...
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04-27-2007, 09:50 AM	#7
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Just so I can beat the inevitable posters to it: Insist on a new 7 Series and don't take anything less. That does suck, and I'd be pissed... but if they are going to do a 100% fix and make sure you are not inconvinienced then that's about all you can ask. __________________ I think it is bad luck to be superstitious
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04-27-2007, 10:02 AM	#9
hannibal1209b Private First Class 1 Rep 135 Posts Drives: 2007 E92 335i (On Order) Join Date: Mar 2007 Location: Virginia Beach, VA iTrader: (0)	Wow. This reminds me of a time when I friend of mine took his brand new Volvo C70 in that he had just taken delivery of a few days earlier. The idiot lto attendant tried to be cool and peeled out of the lot to take it over to the service area........right into the back of a UPS truck! Oh yeah, he also pulled right in front of another car which then smashed into the back of the car! Needless to say the car was totalled! This with my friend and the GM standing there watching. He got a brand new turbo one for like $8000 off. Funny now in hindsight, but damn! __________________ On Order E92 335i Black Sapphire - Black Dakota Leather - Dark Burl Walnut (supposed to be Brushed Aluminum) - 6MT - ZSP - ZPP - ZCW - 6FL - Ordered 2/16/07 - Production Number Rec'd 3/14/07 -Entered Production 4/20/07 - Production Complete 4/27/07 - In Transit (Freedom) 5/08/07 - Delivered to PC 5/31/07 -Confirmed PCD 6/14/07
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04-27-2007, 10:04 AM	#10
HyperM3 Too many Alex's, from now on, call me Beaufort 342 Rep 6,188 Posts Drives: See Sig Join Date: Feb 2007 Location: Lawrenceville, NJ iTrader: (8)	Could have been worse. Attached Images __________________ 13 HD FatBob 17 A4 Glacier/Black 1st Edition/Pre+/Sport/EurocodeTMD/Racechip 16 S6 (gone),14 S6 (gone),14 S6 (gone),13 S6 (gone),10 S4 (gone) 07 335i(gone)
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04-27-2007, 10:54 AM	#11
Phil G Dominator of Deep South curvy roads 51 Rep 340 Posts Drives: '07 335i Coupe Join Date: Apr 2006 Location: Atlanta, GA iTrader: (0)	I remember reading a story at Bimmerfest where a guy dropped off his E46 M3 for servicing, then one of the kids working on it took it out for a high-speed joy ride, lost control, and wrecked it. I can't imagine how furious that guy was. I can't remember the outcome of the story, but all I know is that I would definately make sure I came out of it better than before. In your case, I would see if I can get some kind of extra goodies out of it, as they did damage your car and it will be something you will have to report once you sell the car. __________________ -'07 335i coupe (build date 02/2007) - Space Grey/Black Dakota/Dark Burl - 6MT/ZPP/ZSP/Nav/CA/Heated Seats. Acquired in Munich 3/2007 via European Delivery. 16 years and almost 220k miles of pure joy! -'06 911 Carrera S - Black/Black - Full Leather/Sport Chrono/Porsche Sport Exhaust/Nav - 80k miles. Acquired 1/2021. One needy old German car just wasn't enough!
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04-27-2007, 11:09 AM	#12
MoreCowbell Lieutenant Colonel 490 Rep 1,700 Posts Drives: 24 i5M60 23 X740 23 Vette Z06 Join Date: Feb 2006 Location: Westchester, NY iTrader: (0)	What truly shocking here is we haven't seen the usual "Accept nothing short of a new car post" That sucks man. Sorry to hear it. Hopefully they will make it right. I wouldn't ask for a new car, or this, or that...but I might ask for a NICE loaner. X5? 7? Something fun. good luck.
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04-27-2007, 11:09 AM	#13
HereAgain Second Lieutenant 21 Rep 297 Posts Drives: E90 330i Join Date: Oct 2006 Location: Aztlan iTrader: (0) Garage List 2006 330i [0.00]	They had an accident and admitted it, and they're going to fix it. These things happen as we are all human. Just make sure it's fixed to your satisfaction and let it go. Move on. Forget about it. __________________ "I'll tell you what war is all about, you've got to kill people, and when you've killed enough they stop fighting." - Gen. Curtis LeMay
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04-27-2007, 11:35 AM	#18
rpiopio First Lieutenant 42 Rep 372 Posts Drives: 2006 330i, 2011 X3 , 2000e39 Join Date: May 2006 Location: Bay Area iTrader: (2) Garage List 2011 BMW X3 [0.00] 2006 330i [0.00]	It'd be a rollercoaster of emotions, but best you can do is keep your cool, and make sure the dealer makes you whole with relation to the damage and inconvenience. That's all you can ask. __________________ 2006 330i: Titanium Silver, Black Leatherette, Navigation, European Delivery. 2011 X3 35i, Alpine White, Premium, Technology, Sport Package
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04-27-2007, 11:55 AM	#19
turbocoins Captain 18 Rep 749 Posts Drives: '08 Z06, '07 MKZ Join Date: Jan 2007 Location: Warm Climate iTrader: (0)	How about the opposite--my wife wrecked the loaner when her car was in the shop.
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04-27-2007, 12:19 PM	#20
islandbimmer First Lieutenant 16 Rep 346 Posts Drives: 2007 e92 SG Join Date: Feb 2007 Location: Victoria BC Canada iTrader: (1)	Dealer wrecked my brand new 325ix that was back in 1987 , the first series iX , bought it sight unseen one of the very first in NA. The dealer phones me to say it was in , my wife was having a Christmas party that night so didn't want the car there for me to show off. Next morning we head down to the dealer first thing I notice is the service door crumpled from the inside, and knew right away to expect bad news. Sure enough the ix was parked just inside and a mechanic working on 3.0 cs had it jump in reverse and push our car through the door. The dealer gave us a new one but it took over a month to arrive, I feel sorry for the guy who bought our car, as I'm sure the dealer repaired it and sold as a new car.
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04-27-2007, 12:55 PM	#22
tintivilus Lieutenant Colonel 26 Rep 1,826 Posts Drives: E92 335i Join Date: Sep 2006 Location: Lake County, IL iTrader: (0) Garage List 2007 E92 335i [0.00] 2003 325i [0.00]	I'd also call it no big deal -- those $500 bumper covers without scuff strips are practically throwaway anyways. If there was no damage to the (metal) bodywork then there's totally nothing to get upset about. Hell, I wouldn't mind a periodic Dealer-funded respray of the bumpers
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