[RiXst3r]

Got a call from a snooty british old woman saying she was from BMWNA, and wanted to ask about my recent service... I go through practically 10 minutes of explaining to her everything that happened the night it died, and her asking me all these questions about rating and stuff...

Then she gets to a question about the expirience getting the car back... I said, "well, the car is still in the shop, it has been for a month now".

She says "oh, I will need to call you back after your service is completed, have a nice day", and hangs up!

What a complete waste of time... courtesy call my ass! why didnt they ask at the beginning if I had my car back... they just assumed...

I am considering complaining... not sure who to complain to... its just too much now... dead fuel pump... an SA that lies and tells me that it will be ready "next week" even though its been a month, and now this... its just plain annoying... I just want my car back

[F32Fleet]

Originally Posted by RiXst3r

Got a call from a snooty british old woman saying she was from BMWNA, and wanted to ask about my recent service... I go through practically 10 minutes of explaining to her everything that happened the night it died, and her asking me all these questions about rating and stuff...

Then she gets to a question about the expirience getting the car back... I said, "well, the car is still in the shop, it has been for a month now".

She says "oh, I will need to call you back after your service is completed, have a nice day", and hangs up!

What a complete waste of time... courtesy call my ass! why didnt they ask at the beginning if I had my car back... they just assumed...

I am considering complaining... not sure who to complain to... its just too much now... dead fuel pump... an SA that lies and tells me that it will be ready "next week" even though its been a month, and now this... its just plain annoying... I just want my car back

I believe they're a 3rd party vendor hired by BMWNA. For some reason I think the same company does survey's for other auto manufactures.

[slalomfever]

I agree that you should complain about not having your car back. You should be compen$ated for the time that you were not driving your car. However, the people who call you are from another office not necessarily related to the service dept. of BMW NA. sort of third party...

[Tag]

So you're making a monthly payment for a new car that you're not driving. Tell me they at least gave you a loaner. I would be pissed!

[RiXst3r]

Originally Posted by tag824

So you're making a monthly payment for a new car that you're not driving. Tell me they at least gave you a loaner. I would be pissed!

I got a loaner, and they will pay my payment.

[pdubb]

see... they are a 3rd party, and not part of BMWNA so i dont think that your...


just kidding.

[DC52E55]

I know I am going get flamed, but here it goes.

Switch to LEXUS!!! lol

Seriously tho, from my experiences, Lexus has the best customer service in the industry.

[JSpira]

Originally Posted by RiXst3r

Got a call from a snooty british old woman

how did you know she was old?

[ironjw]

Originally Posted by JSpira

how did you know she was old?

lol i know im gonna :finger: pacific bmw for sure when they call.

[E90330iS]

That sucks, I know how you feel.