good customer service

new2the3 · 04-26-2007, 03:28 PM

BMW NA called me earlier today to ask about my father's BMW that was in the shop for a week getting fixed. They wanted to know how the service went, if I was satisfied, any issues or concerns I had etc.., and mentioned how they value their customer relationships. I thought this was a very nice touch and makes the consumer feel important. With past automobiles I never have received or expected any calls from the headquarters to check up after a service. I am pleasantly impressed.

BMW F22 · 04-26-2007, 03:37 PM

yeah they call you after pretty much every time you take the car in for service. It's kinda cool but gets annoying after a few times. hehe

Neurorad · 04-26-2007, 04:00 PM

Not only does BMWNA call, but a rep for the local dealer calls as well, before BMWNA, to make sure I was happy.

Nice, but annoying.

04-26-2007, 03:28 PM	#1
new2the3 Colonel 380 Rep 2,067 Posts Drives: 2020 X3M Competition Join Date: Jun 2006 Location: San Diego iTrader: (0)	good customer service BMW NA called me earlier today to ask about my father's BMW that was in the shop for a week getting fixed. They wanted to know how the service went, if I was satisfied, any issues or concerns I had etc.., and mentioned how they value their customer relationships. I thought this was a very nice touch and makes the consumer feel important. With past automobiles I never have received or expected any calls from the headquarters to check up after a service. I am pleasantly impressed.
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04-26-2007, 03:37 PM	#2
BMW F22 Major General 3566 Rep 9,788 Posts Drives: ///M235i Join Date: Nov 2005 Location: Bay Area iTrader: (8)	yeah they call you after pretty much every time you take the car in for service. It's kinda cool but gets annoying after a few times. hehe
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04-26-2007, 04:00 PM	#3
Neurorad Major 87 Rep 1,224 Posts Drives: 2017 340xi Join Date: Feb 2006 Location: Location, Location iTrader: (0)	Not only does BMWNA call, but a rep for the local dealer calls as well, before BMWNA, to make sure I was happy. Nice, but annoying.
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