BMW Financial Services

liverpool · 04-24-2007, 01:51 PM

I got my e90 335 about 10-11 weeks ago and used BMW Financial Services (second time for me). The dealer owed me $700 on an overage of downpayment, I won't get into detail here. Anyway, the dealer said at the time I signed the papers that they would promptly mail me the refund check and even gave me a slip that says "we owe you...". Well, 10 weeks and two phone calls later, nothing from the dealership. No money, no return calls, no nothing. My phone calls to them were very nice, just basically inquiring what kind of a turnaround time I can expect. BTW, my overall experience with this dealership was beyond hell. After two bimmers from them, I am NEVER buying from them again. So, I am not surprised that they never returned my calls.

Yesterday I received a survey from BMW FS. I filled it out online and gave FS good marks but put in my comments my situation with the dealership. Wouldn't you know it, I get a call from the dealership this morning promising me the check would be mailed out this week. Good on BMW FS for taking action so promptly.

LI E90 · 04-24-2007, 01:56 PM

Quote:

Originally Posted by liverpool

I got my e90 335 about 10-11 weeks ago and used BMW Financial Services (second time for me). The dealer owed me $700 on an overage of downpayment, I won't get into detail here. Anyway, the dealer said at the time I signed the papers that they would promptly mail me the refund check and even gave me a slip that says "we owe you...". Well, 10 weeks and two phone calls later, nothing from the dealership. No money, no return calls, no nothing. My phone calls to them were very nice, just basically inquiring what kind of a turnaround time I can expect. BTW, my overall experience with this dealership was beyond hell. After two bimmers from them, I am NEVER buying from them again. So, I am not surprised that they never returned my calls.

Yesterday I received a survey from BMW FS. I filled it out online and gave FS good marks but put in my comments my situation with the dealership. Wouldn't you know it, I get a call from the dealership this morning promising me the check would be mailed out this week. Good on BMW FS for taking action so promptly.

Good for you!

MoreCowbell · 04-24-2007, 01:58 PM

Post dealership name...let us know who to avoid. Isn't that why were are here?

Ps--Congrats on the new ride!!!

TonyLukes3 · 04-24-2007, 02:15 PM

Isn't it amazing what kinds of actions those surveys will prompt? You can call and call and not get anywhere, yet give them less than a 5 on anything and they come running! Congrats on getting the situation straightened out

turbocoins · 04-24-2007, 02:27 PM

How long did it take everyone to get that survey? I haven't received one in over 2 months.

liverpool · 04-24-2007, 02:29 PM

yeah, it is amazing that these surveys matter as much as they do. I am glad we have that avenue at least to voice our displeasure.

The dealership I used was BMW of Fairfax in Virginia. Would you believe, the guy at the dealership tried to discourage me from getting the 335 at first, saying there isn't a big difference between that and the 328?! Then when I test drove both, I said to him, "what the hell are you on about?"

bigJnyc · 04-24-2007, 02:48 PM

Quote:

Originally Posted by turbocoins

How long did it take everyone to get that survey? I haven't received one in over 2 months.

i just got mine this morning as a matter of fact. and i picked up my car 4/11/07 so 13 days for me.

scottp999 · 04-24-2007, 03:15 PM

Can't wait to fill out my survey next month.

Enkur · 04-24-2007, 03:42 PM

I financed my car back in Feb through BMWFS and I never got the survey( I have already completed my ED). I never got any survery from BMW on any aspect of my purchase. Not that I would give them lower points or anything as my experience was really great but just wondering.
I am bit suprised since when I bought the honda way back I got a survey a week later.

kuthair · 04-24-2007, 03:51 PM

EDs dont get survey after purchasing

RokX · 04-24-2007, 06:51 PM

Now if only we could have the power of these surveys in other things in life. Could you imagine the possibilities!!!????

BMW2006 · 04-24-2007, 07:04 PM

If you have extra comments, be sure to make them, good or bad. I've taken many surveys in my life, and those added text boxes at the end (or online since the Internet) i've always dismissed as "junk" areas where your comments are just dumped and noone ever reads or cares, just a place to rant or vent etc. and the company just takes the numerical responses and loads them in some huge spreadsheet to show the execs how thier customer satisfaction is going where my problem may be swallowed up in an "acceptable" less than perfect margin. Even if I gave them all 1's it will still only knock down the rating .00002% in their entire portfolio. This is not the case with BMW.

I assure you someone (more than likely more than one) will read them if you are submitting them to BMW FS/NA. That doesn't guarantee action or resolution, because every situation is different, but it will be read.

-BMW2006

04-24-2007, 01:51 PM	#1
liverpool Private 6 Rep 61 Posts Drives: 2016 435i GC w/MPPK+MPE Join Date: Feb 2007 Location: Arlington, VA iTrader: (0)	BMW Financial Services I got my e90 335 about 10-11 weeks ago and used BMW Financial Services (second time for me). The dealer owed me $700 on an overage of downpayment, I won't get into detail here. Anyway, the dealer said at the time I signed the papers that they would promptly mail me the refund check and even gave me a slip that says "we owe you...". Well, 10 weeks and two phone calls later, nothing from the dealership. No money, no return calls, no nothing. My phone calls to them were very nice, just basically inquiring what kind of a turnaround time I can expect. BTW, my overall experience with this dealership was beyond hell. After two bimmers from them, I am NEVER buying from them again. So, I am not surprised that they never returned my calls. Yesterday I received a survey from BMW FS. I filled it out online and gave FS good marks but put in my comments my situation with the dealership. Wouldn't you know it, I get a call from the dealership this morning promising me the check would be mailed out this week. Good on BMW FS for taking action so promptly. __________________ '2018 M3 w/ DCT Alpine White w/ Black Extended Merino Leather Executive Package; Carbon Fiber Trim 19" M wheel w/perf non-rft
	Appreciate 0 Tweet Quote

04-24-2007, 01:58 PM	#3
MoreCowbell Lieutenant Colonel 490 Rep 1,700 Posts Drives: 24 i5M60 23 X740 23 Vette Z06 Join Date: Feb 2006 Location: Westchester, NY iTrader: (0)	Post dealership name...let us know who to avoid. Isn't that why were are here? Ps--Congrats on the new ride!!!
	Appreciate 0 Quote

04-24-2007, 02:15 PM	#4
TonyLukes3 First Lieutenant 19 Rep 346 Posts Drives: '02 Z3 3.0i Roadster Join Date: Mar 2007 Location: SW Florida iTrader: (0) Garage List 2007 328i [0.00]	Isn't it amazing what kinds of actions those surveys will prompt? You can call and call and not get anywhere, yet give them less than a 5 on anything and they come running! Congrats on getting the situation straightened out __________________ ~ Sal ~ Arrivederci e92...
	Appreciate 0 Quote

04-24-2007, 02:27 PM	#5
turbocoins Captain 18 Rep 749 Posts Drives: '08 Z06, '07 MKZ Join Date: Jan 2007 Location: Warm Climate iTrader: (0)	How long did it take everyone to get that survey? I haven't received one in over 2 months.
	Appreciate 0 Quote

04-24-2007, 02:29 PM	#6
liverpool Private 6 Rep 61 Posts Drives: 2016 435i GC w/MPPK+MPE Join Date: Feb 2007 Location: Arlington, VA iTrader: (0)	yeah, it is amazing that these surveys matter as much as they do. I am glad we have that avenue at least to voice our displeasure. The dealership I used was BMW of Fairfax in Virginia. Would you believe, the guy at the dealership tried to discourage me from getting the 335 at first, saying there isn't a big difference between that and the 328?! Then when I test drove both, I said to him, "what the hell are you on about?" __________________ '2018 M3 w/ DCT Alpine White w/ Black Extended Merino Leather Executive Package; Carbon Fiber Trim 19" M wheel w/perf non-rft
	Appreciate 0 Quote

04-24-2007, 03:15 PM	#8
scottp999 Brigadier General 133 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	Can't wait to fill out my survey next month.
	Appreciate 0 Quote

04-24-2007, 03:42 PM	#9
Enkur Lieutenant 285 Rep 538 Posts Drives: 2022 M3 Comp xDrive Join Date: Jan 2007 Location: Cedar Park, TX iTrader: (0) Garage List 2011 BMW 328i [0.00]	I financed my car back in Feb through BMWFS and I never got the survey( I have already completed my ED). I never got any survery from BMW on any aspect of my purchase. Not that I would give them lower points or anything as my experience was really great but just wondering. I am bit suprised since when I bought the honda way back I got a survey a week later. __________________ 2022 Tanzanite Blue ///M3Cx \|\|\| 2015 550i \|\|\| 2011 328i sedan \|\|\| 2009 Z4 \|\|\| 2007 328i Coupe
	Appreciate 0 Quote

04-24-2007, 03:51 PM	#10
kuthair Captain 11 Rep 613 Posts Drives: 07 335i Sedan 6MT Join Date: Oct 2005 Location: Connecticut iTrader: (0)	EDs dont get survey after purchasing
	Appreciate 0 Quote

04-24-2007, 06:51 PM	#11
RokX '07 E92 335i SOLD 21 Rep 452 Posts Drives: '08 Jeep SRT8, SC'd '06 GTO Join Date: Nov 2006 Location: Denver CO iTrader: (0)	Now if only we could have the power of these surveys in other things in life. Could you imagine the possibilities!!!???? __________________
	Appreciate 0 Quote

04-24-2007, 07:04 PM	#12
BMW2006 Second Lieutenant 12 Rep 217 Posts Drives: 2007 335i Montego Coupe Join Date: Aug 2006 Location: Columbus, ohio iTrader: (0)	If you have extra comments, be sure to make them, good or bad. I've taken many surveys in my life, and those added text boxes at the end (or online since the Internet) i've always dismissed as "junk" areas where your comments are just dumped and noone ever reads or cares, just a place to rant or vent etc. and the company just takes the numerical responses and loads them in some huge spreadsheet to show the execs how thier customer satisfaction is going where my problem may be swallowed up in an "acceptable" less than perfect margin. Even if I gave them all 1's it will still only knock down the rating .00002% in their entire portfolio. This is not the case with BMW. I assure you someone (more than likely more than one) will read them if you are submitting them to BMW FS/NA. That doesn't guarantee action or resolution, because every situation is different, but it will be read. -BMW2006
	Appreciate 0 Quote