Loaner car policy at dealer?

ScBlacksunshine · 04-23-2007, 01:07 PM

Quick question, does BMW NA mandate all NA dealerships to provide loaners to customer (ie...schedule maintance, SIB idrive update..stuff that BMW NA pays for) and if so, does the policy only apply to customer who purchased the vehicle at the original dealership and not if you bought your car from another dealer? Or is the loaner car strictly a goodwill policy from the dealer?

JSpira · 04-23-2007, 01:12 PM

No mandate except for a few recalls, campaigns, etc.

It is up to each dealer to set a policy. Some are generous, some are not.

Some don't care where you bought the car, some will only give a loaner to their own customers.

ScBlacksunshine · 04-23-2007, 01:15 PM

Quote:

Originally Posted by JSpira

No mandate except for a few recalls, campaigns, etc.

It is up to each dealer to set a policy. Some are generous, some are not.

Some don't care where you bought the car, some will only give a loaner to their own customers.

Thanks for the clarification

btw, this is OT, but have you heard anything or know the ETA for the next idrive update without VR issue? 25.02 or .01? My car is scheduled for service beginning of may

Haris · 04-23-2007, 01:37 PM

this sucks imo. next time i buy a bmw i'll make sure i get it from a dealer who will give me a loaner when i'm going to need it.

E90330iS · 04-23-2007, 02:12 PM

Yup, most of the time they only give out loaners to customers who bought their BMWs from them. And you also have to be 25 years old to get a free BMW loaner also. Or you have to pay for an enterprise rental car!

Revlis · 04-23-2007, 06:09 PM

Well, last time I took the car in, they didn't have any loaners available, but they did pay for my rental car...

So it's kinda Win Win, though a Dodge Charger is hardly a fair trade.

I'll bet if you're a repeat 7 series or M5, M6 buyer you get Loaner cars without fail.

Couch · 04-23-2007, 06:18 PM

My dealer has around 30 loaners. My CA said ideally it's best to plan for a drop off if possible, that way they can guarantee me a loaner.

If not, luckily my parents have an extra car I can drive.

dmboone25 · 04-23-2007, 07:47 PM

Quote:

Originally Posted by Couch

My dealer has around 30 loaners. My CA said ideally it's best to plan for a drop off if possible, that way they can guarantee me a loaner.

If not, luckily my parents have an extra car I can drive.

+1 My CA told me the same thing--otherwise you end up in whatever Enterprise has sitting around--not always the best option....lol

THE JEDI · 04-23-2007, 08:44 PM

Hey I'm sure if you call a dealer and say hey I need to bring my car in for a service call, I need to know if you will be able to provide me a loaner(NOT JUST A BMW) but a car for a few days....don't demand a BMW, have some respect and I'm sure, if they can help you out they will..the problem with us americans, we feel like well hey I bought the car your enslaved to me.....NOT, have respect and class trust me it goes a lot further then being a prick....sometimes things can't be done and yes I expect a loaner...but i'm willing to try and help them help me...........

ScBlacksunshine · 04-23-2007, 10:53 PM

Quote:

Originally Posted by THE JEDI

Hey I'm sure if you call a dealer and say hey I need to bring my car in for a service call, I need to know if you will be able to provide me a loaner(NOT JUST A BMW) but a car for a few days....don't demand a BMW, have some respect and I'm sure, if they can help you out they will..the problem with us americans, we feel like well hey I bought the car your enslaved to me.....NOT, have respect and class trust me it goes a lot further then being a prick....sometimes things can't be done and yes I expect a loaner...but i'm willing to try and help them help me...........

Already tried that, called and asked nicely for a loaner but they said the dealership policy will only allow them lend out loaner if you purchased the vehicle from them originally. Not a big deal, I'll just take it to my original dealer. I just think this would be a pain in the ass if you happen to relocate to a different state of even to Norcal and most if not all BMW dealership adhere to this type of policy, and knowing it's very common they can keep your car for more then one day

THE JEDI · 04-24-2007, 03:40 AM

Quote:

Originally Posted by ScBlacksunshine

Already tried that, called and asked nicely for a loaner but they said the dealership policy will only allow them lend out loaner if you purchased the vehicle from them originally. Not a big deal, I'll just take it to my original dealer. I just think this would be a pain in the ass if you happen to relocate to a different state of even to Norcal and most if not all BMW dealership adhere to this type of policy, and knowing it's very common they can keep your car for more then one day

The thats when you call BMW NA and say please show me in the fine print where it says a dealer can suppliment there national service plan..and then call the better business burea and report the dealer..it's simple....then have them explain it to them..then sue his dirty ass and tell him for settlement you want 2 new M cars a year at his cost....due to your mental pain....I swear I would ....these same dealers are the same guys who sold GM and Ford for years and after they ruined the names of the companies they go set up BMW and Benz dealers and bring the same shitty service....I know most of you won't agree but man I wish dealerships in the States were like most Japanese dealers, factory direct and factory owned...swear it makes life simple....

Black Stallon · 04-29-2010, 01:07 PM

Does anybody knows how long I can have a loaner. My car is about to be service in the body shop and it will take like a week for them to get it done. Will I be able to have a loaner for 7 days. Anybody went thru this?

Bimmerdriver17 · 04-29-2010, 01:29 PM

Quote:

Originally Posted by JSpira

No mandate except for a few recalls, campaigns, etc.

It is up to each dealer to set a policy. Some are generous, some are not.

Some don't care where you bought the car, some will only give a loaner to their own customers.

+1

vasillalov · 04-29-2010, 01:58 PM

PerilloBMW is in downtown Chicago. If they are not keeping the car overnight, then they offer you a taxi cab up to $10.00 one way. This is more than enough for anyone to drop their car and then go to work in downtown. I kind-a like this a lot because if I get a loaner, now I have to worry about parking it in downtown. I'd rather take the cab ride...

Lexi · 04-29-2010, 02:01 PM

I have gotten a 535 before. I call in a few days in advance and ask my service advisor if they can get me a good car. It was not a problem last time

BTM · 04-29-2010, 02:09 PM

Quote:

Originally Posted by E90330iS

Yup, most of the time they only give out loaners to customers who bought their BMWs from them. And you also have to be 25 years old to get a free BMW loaner also. Or you have to pay for an enterprise rental car!

22yrs old driving a BMW loaner right now, all the guy needed was a quick approval from his supervisor

BTM · 04-29-2010, 02:11 PM

SA = service advisor
CA = ? advsior?

MusclezMarinara · 04-29-2010, 02:16 PM

i get all sorts of loaners all though my family has had 5 or 6 bmws so we do have a good rep. and i have a friend in service

328xi coupe
328i vert
128i coupe
128i vert
535i

only had a rental once or twice - Chevy tahoe

CleanLemans · 04-29-2010, 02:50 PM

My dealer says guaranteed if its more then 3 hours of work, but your basic service is like 2 hours tops. However they did say if its available and under 3 hours, they'll hook you up, thats in south FL.

Black Stallon · 04-29-2010, 03:32 PM

Im 2 hours away from the dealer, and at least 5 hours of body work.

dreamingat30fps · 04-29-2010, 03:52 PM

Not sure if there is a time limit on the loaners. I would imagine each dealer sets their own rules. Usually they allow me to keep the loaner as long as they need to keep my car for. I believe the longest I've had a loaner for might be like a week. My dealer usually gives me a 328 loaner, but I have gotten a 5 series and a few VWs before. My main issue with their loaners is that they are usually disgusting. I've actually had one washed because I knew I would have it for a few days and it was so filthy it was making sick.

That being said I'm glad to get any loaner. When I had my VW unless they royally messed something up you usually didn't get a loaner or rental of any kind. They have a little buss that would drop you of close by but I worked too far to even use that.

04-23-2007, 01:07 PM	#1
ScBlacksunshine YUGO is my dream car 144 Rep 1,564 Posts Drives: Bayerische Motoren Werke Join Date: Mar 2006 Location: LBC iTrader: (2)	Loaner car policy at dealer? Quick question, does BMW NA mandate all NA dealerships to provide loaners to customer (ie...schedule maintance, SIB idrive update..stuff that BMW NA pays for) and if so, does the policy only apply to customer who purchased the vehicle at the original dealership and not if you bought your car from another dealer? Or is the loaner car strictly a goodwill policy from the dealer? __________________
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04-23-2007, 01:12 PM	#2
JSpira Freude am Fahren 336 Rep 5,254 Posts Drives: Fünfer, Dreier, + Join Date: Aug 2005 Location: New York, München, Wien iTrader: (1)	No mandate except for a few recalls, campaigns, etc. It is up to each dealer to set a policy. Some are generous, some are not. Some don't care where you bought the car, some will only give a loaner to their own customers. __________________ Freude am Fahren. Jonathan E90 2006 330xi E90 2006 325i E39 2003 530i Sport* E46 2000 328Ci* E36 1996 328iS* E36 1992 325i* E30 1991 318is E21 1982 320iS* E21 1979 320 (6-Zyl)* *retired Nominated: Most Contributing Member
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04-23-2007, 01:37 PM	#4
Haris Lieutenant 169 Rep 481 Posts Drives: F82 BMW M4 Join Date: Feb 2007 Location: NJ iTrader: (0) Garage List 2012 BMW X5 xDrive50i [0.00]	this sucks imo. next time i buy a bmw i'll make sure i get it from a dealer who will give me a loaner when i'm going to need it. __________________ 2021 BMW X7 M50i + 2015 BMW M4 Retired: 2018 Audi Q7 \| 2015 BMW X5 xDrive35i \| 2012 BMW X5 xDrive50i \| 2010 Audi S4 \| 2007 335i Coupe Creator of Leasematic - Lease/Loan Calculator \| iOS App Store \| Android Google Play
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04-23-2007, 02:12 PM	#5
E90330iS Major General 143 Rep 6,333 Posts Drives: BMW M4 Join Date: Jan 2006 Location: Arcadia, California iTrader: (56) Garage List 2006 330i [0.00]	Yup, most of the time they only give out loaners to customers who bought their BMWs from them. And you also have to be 25 years old to get a free BMW loaner also. Or you have to pay for an enterprise rental car! __________________ 2017 BMW M4 DCT Lease Transfer: https://f80.bimmerpost.com/forums/sh...8#post23736398
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04-23-2007, 06:09 PM	#6
Revlis Now With 33% MORE Sarcasm Free! 157 Rep 3,462 Posts Drives: M4 i3 X3 Join Date: Feb 2007 Location: Phoenix AZ iTrader: (0)	Well, last time I took the car in, they didn't have any loaners available, but they did pay for my rental car... So it's kinda Win Win, though a Dodge Charger is hardly a fair trade. I'll bet if you're a repeat 7 series or M5, M6 buyer you get Loaner cars without fail. __________________ A BMW is Just a Car, it doesn't make you smart, handsome, clever, better, cool, or wealthy.
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04-23-2007, 06:18 PM	#7
Couch Colonel 142 Rep 2,900 Posts Drives: E92 335i Join Date: Jan 2007 Location: Houston iTrader: (0) Garage List 2007 E92 335i [0.00]	My dealer has around 30 loaners. My CA said ideally it's best to plan for a drop off if possible, that way they can guarantee me a loaner. If not, luckily my parents have an extra car I can drive.
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04-23-2007, 08:44 PM	#9
THE JEDI Major 123 Rep 1,461 Posts Drives: 2005 Z4 2.5i Join Date: Aug 2005 Location: JAPAN, Okinawa iTrader: (0)	Hey I'm sure if you call a dealer and say hey I need to bring my car in for a service call, I need to know if you will be able to provide me a loaner(NOT JUST A BMW) but a car for a few days....don't demand a BMW, have some respect and I'm sure, if they can help you out they will..the problem with us americans, we feel like well hey I bought the car your enslaved to me.....NOT, have respect and class trust me it goes a lot further then being a prick....sometimes things can't be done and yes I expect a loaner...but i'm willing to try and help them help me...........
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04-29-2010, 01:07 PM	#12
Black Stallon Quemando Carretera 3 Rep 62 Posts Drives: E90 M3 Join Date: Aug 2009 Location: Arizona iTrader: (0)	Does anybody knows how long I can have a loaner. My car is about to be service in the body shop and it will take like a week for them to get it done. Will I be able to have a loaner for 7 days. Anybody went thru this? __________________
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04-29-2010, 01:58 PM	#14
vasillalov Mad Linux Guru On The Loose 1121 Rep 5,396 Posts Drives: 2008 335i Sedan, 2023 M3 Join Date: Aug 2009 Location: Chicago, IL iTrader: (5) Garage List 2023 BMW M3 [0.00] 2008 335i E90 [8.00]	PerilloBMW is in downtown Chicago. If they are not keeping the car overnight, then they offer you a taxi cab up to $10.00 one way. This is more than enough for anyone to drop their car and then go to work in downtown. I kind-a like this a lot because if I get a loaner, now I have to worry about parking it in downtown. I'd rather take the cab ride...
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04-29-2010, 02:01 PM	#15
Lexi Private First Class 4 Rep 158 Posts Drives: E90 328i Join Date: Mar 2010 Location: Canada, Hong Kong iTrader: (0)	I have gotten a 535 before. I call in a few days in advance and ask my service advisor if they can get me a good car. It was not a problem last time
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04-29-2010, 02:11 PM	#17
BTM Banned 483 Rep 10,309 Posts Drives: A///MERICAN!!! Join Date: Mar 2010 Location: A///MERICA!!! iTrader: (11) Garage List 2007 BMW Z4 M Coupe [7.20]	SA = service advisor CA = ? advsior?
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04-29-2010, 02:16 PM	#18
MusclezMarinara Banned 262 Rep 5,018 Posts Drives: VALNCYA Join Date: Jan 2009 Location: Jersey iTrader: (23) Garage List 2011 BMW 1M [9.22] 2009 335i Sedan xdrive [9.34]	i get all sorts of loaners all though my family has had 5 or 6 bmws so we do have a good rep. and i have a friend in service 328xi coupe 328i vert 128i coupe 128i vert 535i only had a rental once or twice - Chevy tahoe
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04-29-2010, 02:50 PM	#19
CleanLemans First Lieutenant 22 Rep 300 Posts Drives: Lemans Blue 328i Sedan M Join Date: May 2009 Location: Florida iTrader: (2)	My dealer says guaranteed if its more then 3 hours of work, but your basic service is like 2 hours tops. However they did say if its available and under 3 hours, they'll hook you up, thats in south FL.
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04-29-2010, 03:32 PM	#20
Black Stallon Quemando Carretera 3 Rep 62 Posts Drives: E90 M3 Join Date: Aug 2009 Location: Arizona iTrader: (0)	Im 2 hours away from the dealer, and at least 5 hours of body work. __________________
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04-29-2010, 03:52 PM	#21
dreamingat30fps Lieutenant Colonel 5330 Rep 1,912 Posts Drives: Miata, Cayenne, Model 3, F350 Join Date: Jan 2010 Location: South Florida & NC iTrader: (1)	Not sure if there is a time limit on the loaners. I would imagine each dealer sets their own rules. Usually they allow me to keep the loaner as long as they need to keep my car for. I believe the longest I've had a loaner for might be like a week. My dealer usually gives me a 328 loaner, but I have gotten a 5 series and a few VWs before. My main issue with their loaners is that they are usually disgusting. I've actually had one washed because I knew I would have it for a few days and it was so filthy it was making sick. That being said I'm glad to get any loaner. When I had my VW unless they royally messed something up you usually didn't get a loaner or rental of any kind. They have a little buss that would drop you of close by but I worked too far to even use that.
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