|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Search | Today's Posts | Mark Forums Read |
|
BMW 3-Series (E90 E92) Forum
>
Cracked wheel issues again
|
|
05-17-2011, 05:27 AM | #1 |
Lieutenant Colonel
76
Rep 1,518
Posts |
Cracked wheel issues again
I posted up a thread about Sytner agreeing to replace my two rear 225m wheels under warranty after a run out test. That was back in February and due to my wrong phone number being taken down, I've only just been rung back today regarding them. Only thing is now they are saying to me that only one wheel is eligible for replacement under warranty and the other is due to pothole damage. I have yet to check if I have anything to say in my paperwork about replacing both, but I don't think they have.
Where do I stand guys? The woman on the service desk told me that the runout test was successful and that they were replacing them both under warranty. TBH I have Alufelgens now but it is pointless me having 3 good wheels and a cracked one. |
05-17-2011, 05:58 AM | #2 |
Banned
246
Rep 7,690
Posts
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON
|
did u get anything in writing? ,...as soon as she told you they would be replaced, should have requested a written confirmation!...
|
Appreciate
0
|
05-19-2011, 05:20 PM | #3 |
Private First Class
9
Rep 114
Posts |
A spoken contract is as valid as a written contract, the difficulty is proving it. Best thing would be to go in and confront the person you spoke to and tell them they said both wheels would be replaced under warranty. See what their reply is, dont do it on the phone or they can wriggle out of it.
|
Appreciate
0
|
05-20-2011, 02:38 PM | #6 | |
Lieutenant Colonel
76
Rep 1,518
Posts |
Quote:
If I get both replaced then I'll be selling them as a set, if they only replace on rear then I'll split them and PM those who have expressed interest. |
|
Appreciate
0
|
05-20-2011, 02:39 PM | #7 |
Lieutenant Colonel
76
Rep 1,518
Posts |
Wish I had, but hindsight is a great thing. In reality they had made me 20minutes late for work the previous day so I was in a rush to get going.
|
Appreciate
0
|
05-20-2011, 03:35 PM | #8 |
Captain
83
Rep 861
Posts |
Sure, just one question, ive also
Got two cracked 225m's that have jus happened, cannot drive at the moment as need to replace the damn alloys. Did you have to pay or the runout test? And if my car is out of warranty will BMW still care?
__________________
|
Appreciate
0
|
05-20-2011, 03:48 PM | #9 |
Lieutenant Colonel
76
Rep 1,518
Posts |
Since the runout test at the time was supposed to be successful on both, I was not charged at all. Which is why I'm so miffed that they are only replacing the one wheel now.
Considering BMW's attitude towards the people with warranty, I doubt they will be interested towards those out of warranty. |
Appreciate
0
|
05-21-2011, 05:52 AM | #10 | |
Captain
83
Rep 861
Posts |
/damn...that means i need to go buy some wheels.
Quote:
__________________
|
|
Appreciate
0
|
05-21-2011, 06:16 AM | #11 | |
Colonel
97
Rep 2,834
Posts |
Quote:
The run-out test was successful on both, you were not charged for EITHER. That is proof that both wheels were in tolerance and not damaged as result of impact. Both wheels passed the same test. Why should one be replaced FOC and the other charged for? Have you got Anneka involved in this? |
|
Appreciate
0
|
05-21-2011, 07:59 AM | #12 | |
Colonel
156
Rep 2,475
Posts |
Quote:
Any subsequent run out changes since the test could be due to the crack that was already established, not due to a pot hole alone. When you think about it - 2 cracked wheels - one due to manufacturing defect, the other we won't replace as we think we can hide behind some other reason we can try and pin on you. Pathetic.
__________________
340i F31
|
|
Appreciate
0
|
05-21-2011, 01:18 PM | #14 | |||
Lieutenant Colonel
76
Rep 1,518
Posts |
Quote:
My feelings on the run-out test are exactly the same, they were successful and I wasn't charged. Therefore I should be given two new wheels. Quote:
I agree, it is absurd that they are trying to wriggle out of an issue that is clearly a manufacturing defect. Both wheels had identical looking cracks and were supposedly within the limits of the run-out test. Quote:
Thanks for all the help guys, I completely forgot about not being charged for the runout tests and will argue my case on Monday. I was told that the service manager was appealing against the decision made by BMW, which was declined and I was given BMW UK's phone number to ask them myself. |
|||
Appreciate
0
|
Bookmarks |
Thread Tools | Search this Thread |
|
|