JL-motoring bad customer service

edvc520 · 05-16-2011, 04:13 PM

Got a 3D design style diffuser from JL-motoring

April 7th: Inquired about the diffuser
- says it's a special order, takes 7-10 days to ship it out and guarantees the fitment

April 8th: Paid

April 18th: Inquired if the diffuser has been shipped, no reply until April 24th

April 24th: JL-motoring tells me the diffuser is done and ready to be shipped but their warehouse is under remodelling, so they will ship it out next week

April 27th: Inquired if the lip is shipped, but no reply

April 29th: A tracking number is given, but it tells me USPS had received information regarding the package (not actually shipped yet)

May 4th: Another week goes by, but the tracking number status was still the same. I have inquired if the diffuser has been shipped, but no reply

May 5th/6th: Tracking number says the package had been accepted by USPS

May 12th: Finally received the diffuser after more than a month of wait
Then realized the fitment is not as promising as JL-motoring have said. I have took pictures and sent a PM to JL-motoring but no reply. I did not even ask for a refund or anything. I was just hoping they could realize what need to be adjusted for future sales

So overall I'm not quite satisfied with their customer service. The last I heard of them was April 24th. If I want to have a good business, I would not ignore messages.

ak47firepower · 05-16-2011, 05:27 PM

Ouch, I was going to order a diffuser from them too.

SMOKE EM IF U GOT EM!! · 05-16-2011, 05:59 PM

I actually had a minor issue when I purchased a cf spoiler for my f10 from him. When I received the tracking number it was the same for me. Not In Status was what it said for a day or two. Didn't really bother me. Got the spoiler one week later w a small issue that after writing him an email he made right for me. I would give him time to remedy the situation before you install the part, if you didn't already. I could imagine the hell he's going through. I wanted to shoot someone when the house was getting remodeled. I can't imagine what a warehouse would do to me. Give him a little more time to get back to you. If he does I'm sure he'll make it right

05-16-2011, 04:13 PM	#1
edvc520 Lieutenant 37 Rep 523 Posts Drives: E93 335i Join Date: Aug 2010 Location: Toronto iTrader: (3)	JL-motoring bad customer service Got a 3D design style diffuser from JL-motoring April 7th: Inquired about the diffuser - says it's a special order, takes 7-10 days to ship it out and guarantees the fitment April 8th: Paid April 18th: Inquired if the diffuser has been shipped, no reply until April 24th April 24th: JL-motoring tells me the diffuser is done and ready to be shipped but their warehouse is under remodelling, so they will ship it out next week April 27th: Inquired if the lip is shipped, but no reply April 29th: A tracking number is given, but it tells me USPS had received information regarding the package (not actually shipped yet) May 4th: Another week goes by, but the tracking number status was still the same. I have inquired if the diffuser has been shipped, but no reply May 5th/6th: Tracking number says the package had been accepted by USPS May 12th: Finally received the diffuser after more than a month of wait Then realized the fitment is not as promising as JL-motoring have said. I have took pictures and sent a PM to JL-motoring but no reply. I did not even ask for a refund or anything. I was just hoping they could realize what need to be adjusted for future sales So overall I'm not quite satisfied with their customer service. The last I heard of them was April 24th. If I want to have a good business, I would not ignore messages.
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05-16-2011, 05:27 PM	#2
ak47firepower Lieutenant 21 Rep 527 Posts Drives: Sapphire Black 335i Cab Join Date: Oct 2007 Location: Vancouver iTrader: (10) Garage List 2008 335i E93 [0.00]	Ouch, I was going to order a diffuser from them too.
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05-16-2011, 05:59 PM	#3
SMOKE EM IF U GOT EM!! Lieutenant Colonel 216 Rep 1,793 Posts Drives: 06' E90 330, 20' F97 X3m Join Date: Feb 2006 Location: L.I, NY iTrader: (1) Garage List 2006 330i SPORT [7.34]	I actually had a minor issue when I purchased a cf spoiler for my f10 from him. When I received the tracking number it was the same for me. Not In Status was what it said for a day or two. Didn't really bother me. Got the spoiler one week later w a small issue that after writing him an email he made right for me. I would give him time to remedy the situation before you install the part, if you didn't already. I could imagine the hell he's going through. I wanted to shoot someone when the house was getting remodeled. I can't imagine what a warehouse would do to me. Give him a little more time to get back to you. If he does I'm sure he'll make it right __________________ LIVE FAST..DRIVE FASTER!!
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