[Penguino]

Had one of my customers stop by to pick up his order and he asked what I had on my car. We started talking about tunes and I told him I was currently waiting for a response from one of the vendors that I will not disclose his name. He told me that I could not get any better customer service than Terry. So I decided to give them a try.

I am shocked at the level of customer service I received from Terry. Every email responded within minutes. I was working late last Sunday and decided to write him and to my surprise my email was responded within minutes, wrote back and another email replied and it went like that for a while. Payed today and within minutes a tracking number! In this industry, when good service is rendered, it should be recognized.

This service made me disregard the other option for the N55. I bought the JB3 for my car and it should be here in a few days. I`ll make a complete product review in this thread.

Props to BMS.

[madmanhiker]

Originally Posted by carlitosz

Had one of my customers stop by to pick up his order and he asked what I had on my car. We started talking about tunes and I told him I was currently waiting for a response from one of the vendors that I will not disclose his name. He told me that I could not get any better customer service than Terry. So I decided to give them a try.

I am shocked at the level of customer service I received from Terry. Every email responded within minutes. I was working late last Sunday and decided to write him and to my surprise my email was responded within minutes, wrote back and another email replied and it went like that for a while. Payed today and within minutes a tracking number! In this industry, when good service is rendered, it should be recognized.

This service made me disregard the other option for the N55. I bought the JB3 for my car and it should be here in a few days. I`ll make a complete product review in this thread.

Props to BMS.

I don't have the JB tune for my n55 so I cannot make any statements on that, but I have dealt with Terry for my CAN tool, and he was just as responsive to me and I had excellent customer service - even with my stupid questions. So... in my book, great customer service (which is seldom seen today) means a ton!

[Jeff@TopGearSolutions]

What medium did you contact the other vendor? Cause PMing is not the right answer.

At any rate, the basis of any tune for your vehicle should be how it performs.

[Penguino]

Originally Posted by JPSlick

What medium did you contact the other vendor? Cause PMing is not the right answer.

Email, PM, Text Message and Phone calls. Waiting for an answer since January.

[Penguino]

Originally Posted by JPSlick

At any rate, the basis of any tune for your vehicle should be how it performs.

Let's give them a change. Once I install it I`ll draw my own conclusions.

[Proper Motion LLC]

Congrats on the tune, Terry's customer service is second to none!

[e90TiAg335i]

Originally Posted by Rysandro

Congrats on the tune, Terry's customer service is second to none!

Agreed! Someone always has to try to turn ANYTHING like this into some sort of conflict!!! It's EXTREMELY old by the way! Just give credit where credit is due.