Hudson Valley Bmw Broke My Fender Don't Take Your Car There

Spettro · 03-07-2011, 11:11 AM

I'm posting this knowing that there are many BMW owners in the area that may need service and I'm advising you take your work elsewhere, mainly because these dealers realize when they're doing jobs under warranty, they just don't give a S*** because they work off commission.

So here it goes...

I took my car in for a service recently ( I was nearing 50k) and after leaving the car for an oil change, I picked it up, drove to a friends place to get out and see the fender pulled up and sitting about a quarter of an inch higher above the headlight where it meets the hood.

I popped the hood to find that the fender was cracked under the front bracket and split to the top, I immediately called the dealer to bring the car back, but they informed me it would have to wait till the next morning because the service manager had left.

I returned in the morning and the service manager looked over the "walk around" they performed before the car went into the shop and said they saw no damage done. Upon seeing the damage, they blamed the fact that my car has been lowered, and insisted I bottomed out, cracking the fender and will not take the blame (Clearly the only way the damage could have been caused is by yanking up on the fender) If i had bottomed out my entire front end would have to be torn to shreds before the fender would take damage.

Needless to say I've never been satisfied with this dealer besides the kinda receptionist that's always been pleasant, but the tech's are sub par as well as the management staff. Frankly I've seen McDonald's that implement better structure and internal organization.

The damage is going to cost about 1200 with parts and labor to have paint properly blended to replace the product, and it's quite obvious I'll never be returning there.

I hope this saves someones perfectly nice bimmer from getting torn apart by a few people that couldn't give a damn about how much work you've put into your cars.

-TSG-

Verbiage · 03-07-2011, 11:20 AM

Sorry man.. I guess this shows that you've gotta be wary when your car is modified and still under warranty.

Spettro · 03-07-2011, 11:23 AM

yea man, I've never had a good experience with them. I feel like because service under warranty is free they just don't care

Verbiage · 03-07-2011, 11:27 AM

Quote:

Originally Posted by Spettro

yea man, I've never had a good experience with them. I feel like because service under warranty is free they just don't care

I feel you, and since you aren't too keen on that dealer, I guess they wouldn't be cool enough to own up to their error and disregard the ride height. But it just made it easier for them to blame you. Smh.

Spettro · 03-07-2011, 12:02 PM

Yea it's pure nonsense, I just said to the guy I can't believe you're blatantly lying to my face, because there's no way that's what caused the damage they're just do full of it

E46toE90 · 03-07-2011, 02:00 PM

damn

reprod · 03-07-2011, 02:36 PM

Do we have to start taking pictures of our own cars now for the dealers to own up?...

Drop-off (Snap pics)
Pick-up (Snap pics before even sitting in it)

This should be unnecessary if you ask me?

Craig@SupremePower · 03-07-2011, 02:57 PM

that sux....

Spettro · 03-07-2011, 05:18 PM

Quote:

Do we have to start taking pictures of our own cars now for the dealers to own up?...

Drop-off (Snap pics)
Pick-up (Snap pics before even sitting in it)

This should be unnecessary if you ask me?

Thanks man I agree, it's just been a ridiculous happening, I want to try and redeem something but it's my word against theres. And as a 21 year old I don't see my word holding too much weight in a matter like this.

Silver3s · 03-07-2011, 05:31 PM

Ask them to prove the wheel hit the underside of the fender...take a look if there are rub marks, if not, then you can prove it wasn't the lowered suspension.

USAF_MIKE · 03-07-2011, 05:35 PM

wow that sucks. Sorry dude

ibeclueless · 03-07-2011, 07:13 PM

damn, sorry to hear

Bimmer-Pilot · 03-07-2011, 07:41 PM

I'm from Fishkill and I always stay away from Hudson Valley They are a bunch of jerk offs.. Sorry Bro... Can you call BMWNA? Not sure

Dirnegrey · 03-07-2011, 07:54 PM

that sucks.. try to call bmwNA, they maybe helpfull sometime..

LACSTER · 03-08-2011, 12:02 AM

Hudson Valley is only good for the foie gras

Juan.sidarta · 03-08-2011, 02:31 AM

When you put your car in, they circle spots in which shows damage. Tell them to show you that paper, and if u cant find them circling that spot, use it against them.

If they refuse, take a pic of it and start a law suit

be sure to do your research well.. hehe

Not sure if that would help though.

creaminz · 03-08-2011, 03:16 AM

Before u drop it off, use your phone to either take pics or video tape your car. It really shouldnt take more than 5 mins. Whenever I take it for a service, I usually wait about 5~10mins before SA comes to me anyways. I'm not kidding, it might look stupid and people might wonder what the hell you are doing but if something happens at least u have something to fight against instead of just get ass raped by some bad rep. dealers. iPhone! Droid! or whatever! use it!

chris b. · 03-08-2011, 04:34 AM

Quote:

Originally Posted by creaminz

Before u drop it off, use your phone to either take pics or video tape your car. It really shouldnt take more than 5 mins. Whenever I take it for a service, I usually wait about 5~10mins before SA comes to me anyways. I'm not kidding, it might look stupid and people might wonder what the hell you are doing but if something happens at least u have something to fight against instead of just get ass raped by some bad rep. dealers. iPhone! Droid! or whatever! use it!

+1

blueaudi18 · 03-08-2011, 11:24 AM

hey.. i got a spare aw fender in perfect condition... ill sell u for 220 shipped... sorry for your lost though...

Tallest · 03-08-2011, 12:32 PM

buddy i feel your pain, i have a similar dealer where i live - average customer service, horrendous body shop (i mean 3 bothced paint jobs on the hood, 3 for fcks sake and Im still not satisfied!!!!).

Spettro · 04-05-2011, 10:03 AM

I appreciate all the help guys, they did show me the paper and the damage wasn't there before hand. It was about 2 months ago now, do you think it's still worth it to try and get them in court? I'm not sure if it would be as powerful of a case being that I've waited quite some time.

bulldog_yyc · 04-06-2011, 11:38 AM

Quote:

Originally Posted by creaminz

Before u drop it off, use your phone to either take pics or video tape your car. It really shouldnt take more than 5 mins. Whenever I take it for a service, I usually wait about 5~10mins before SA comes to me anyways. I'm not kidding, it might look stupid and people might wonder what the hell you are doing but if something happens at least u have something to fight against instead of just get ass raped by some bad rep. dealers. iPhone! Droid! or whatever! use it!

this is true - for 5 mins of work, it gives u peace of mind and ammo against a situation like the op's here

good luck op - what a bunch of scumbags

03-07-2011, 11:11 AM	#1
Spettro Now you see me...Now you don't 8 Rep 91 Posts Drives: 2008 Alpine White 335xi Coupe Join Date: Aug 2008 Location: New York, New York iTrader: (0)	Hudson Valley Bmw Broke My Fender Don't Take Your Car There I'm posting this knowing that there are many BMW owners in the area that may need service and I'm advising you take your work elsewhere, mainly because these dealers realize when they're doing jobs under warranty, they just don't give a S*** because they work off commission. So here it goes... I took my car in for a service recently ( I was nearing 50k) and after leaving the car for an oil change, I picked it up, drove to a friends place to get out and see the fender pulled up and sitting about a quarter of an inch higher above the headlight where it meets the hood. I popped the hood to find that the fender was cracked under the front bracket and split to the top, I immediately called the dealer to bring the car back, but they informed me it would have to wait till the next morning because the service manager had left. I returned in the morning and the service manager looked over the "walk around" they performed before the car went into the shop and said they saw no damage done. Upon seeing the damage, they blamed the fact that my car has been lowered, and insisted I bottomed out, cracking the fender and will not take the blame (Clearly the only way the damage could have been caused is by yanking up on the fender) If i had bottomed out my entire front end would have to be torn to shreds before the fender would take damage. Needless to say I've never been satisfied with this dealer besides the kinda receptionist that's always been pleasant, but the tech's are sub par as well as the management staff. Frankly I've seen McDonald's that implement better structure and internal organization. The damage is going to cost about 1200 with parts and labor to have paint properly blended to replace the product, and it's quite obvious I'll never be returning there. I hope this saves someones perfectly nice bimmer from getting torn apart by a few people that couldn't give a damn about how much work you've put into your cars. -TSG- Last edited by Spettro; 03-07-2011 at 11:29 AM..
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03-07-2011, 11:20 AM	#2
Verbiage Dismembered Member 3583 Rep 9,213 Posts Drives: F80 ZCP 6MT, R55 Clubman S 6MT Join Date: Jan 2010 Location: DMV iTrader: (6)	Sorry man.. I guess this shows that you've gotta be wary when your car is modified and still under warranty. __________________ My delivery experience and beach photoshoot here.
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03-07-2011, 11:23 AM	#3
Spettro Now you see me...Now you don't 8 Rep 91 Posts Drives: 2008 Alpine White 335xi Coupe Join Date: Aug 2008 Location: New York, New York iTrader: (0)	yea man, I've never had a good experience with them. I feel like because service under warranty is free they just don't care
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03-07-2011, 12:02 PM	#5
Spettro Now you see me...Now you don't 8 Rep 91 Posts Drives: 2008 Alpine White 335xi Coupe Join Date: Aug 2008 Location: New York, New York iTrader: (0)	Yea it's pure nonsense, I just said to the guy I can't believe you're blatantly lying to my face, because there's no way that's what caused the damage they're just do full of it
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03-07-2011, 02:00 PM	#6
E46toE90 Sparkling Graphite Metallic FTW 151 Rep 3,212 Posts Drives: lci m-sport e90 n55 Join Date: Jun 2010 Location: the bronx iTrader: (12)	damn __________________
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03-07-2011, 02:36 PM	#7
reprod Lieutenant Colonel 148 Rep 1,728 Posts Drives: '16 M3 ZCP Join Date: Apr 2008 Location: Bay Area, CA iTrader: (6)	Do we have to start taking pictures of our own cars now for the dealers to own up?... Drop-off (Snap pics) Pick-up (Snap pics before even sitting in it) This should be unnecessary if you ask me? __________________ '11 Space Grey E92 335xi M-Sport (KWv1 Coils \| Saddle Brown \| Bamboo) (Returned) '14 Mineral Grey F32 335i M-Sport (Dinan DHP \| LED Lights \| Coral Red \| Hexagonal Aluminum) (Returned) '16 Mineral Grey F80 M3 ZCP
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03-07-2011, 02:57 PM	#8
Craig@SupremePower G.O.A.T.! 1000 Rep 74,998 Posts Drives: '18 GMC Yukon XL Join Date: Mar 2008 Location: New Jersey iTrader: (14)	that sux....
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03-07-2011, 05:31 PM	#10
Silver3s Private 0 Rep 91 Posts Drives: Now:08 e90 335 Old:e46 & e36 Join Date: Apr 2006 Location: Cincinnati iTrader: (0)	Ask them to prove the wheel hit the underside of the fender...take a look if there are rub marks, if not, then you can prove it wasn't the lowered suspension.
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03-07-2011, 05:35 PM	#11
USAF_MIKE Private 6 Rep 79 Posts Drives: 06 E90 Join Date: Jan 2011 Location: Miami iTrader: (1)	wow that sucks. Sorry dude
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03-07-2011, 07:13 PM	#12
ibeclueless What 141 Rep 9,325 Posts Drives: E92 328xi Join Date: Mar 2009 Location: Quincy, MA iTrader: (1)	damn, sorry to hear __________________ E92 328xi Space Gray Aero Lip \| M3 Side Skirts \| CF Performance Spoiler \| ACS Roof \| Gloss Black Grilles \| LUX H8 Angels \| BMW Performance Exhaust My E92 Photos
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03-07-2011, 07:41 PM	#13
Bimmer-Pilot NY Yankees #1 146 Rep 1,174 Posts Drives: 2010 AW E92 Join Date: Sep 2009 Location: Palm Beach Gardens,FL iTrader: (4) Garage List 2008 Ferrari F-430 [0.00] 06 X-3 [0.00]	I'm from Fishkill and I always stay away from Hudson Valley They are a bunch of jerk offs.. Sorry Bro... Can you call BMWNA? Not sure __________________
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03-07-2011, 07:54 PM	#14
Dirnegrey Colonel 113 Rep 2,015 Posts Drives: F30 320i Join Date: Apr 2009 Location: Indonesia iTrader: (8)	that sucks.. try to call bmwNA, they maybe helpfull sometime..
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03-08-2011, 12:02 AM	#15
LACSTER Major General 761 Rep 8,279 Posts Drives: Hybrid Join Date: Nov 2007 Location: oc iTrader: (64)	Hudson Valley is only good for the foie gras
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03-08-2011, 02:31 AM	#16
Juan.sidarta Banned 48 Rep 1,040 Posts Drives: ex-e92 Join Date: Jan 2010 Location: Berkeley, CA iTrader: (8)	When you put your car in, they circle spots in which shows damage. Tell them to show you that paper, and if u cant find them circling that spot, use it against them. If they refuse, take a pic of it and start a law suit be sure to do your research well.. hehe Not sure if that would help though.
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03-08-2011, 03:16 AM	#17
creaminz Major General 545 Rep 7,705 Posts Drives: E90 LCI Join Date: Sep 2005 Location: So. Cal iTrader: (33)	Before u drop it off, use your phone to either take pics or video tape your car. It really shouldnt take more than 5 mins. Whenever I take it for a service, I usually wait about 5~10mins before SA comes to me anyways. I'm not kidding, it might look stupid and people might wonder what the hell you are doing but if something happens at least u have something to fight against instead of just get ass raped by some bad rep. dealers. iPhone! Droid! or whatever! use it!
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03-08-2011, 11:24 AM	#19
blueaudi18 Colonel 296 Rep 2,687 Posts Drives: e92 08' 335i , mb sl500 Join Date: Oct 2007 Location: boston iTrader: (25)	hey.. i got a spare aw fender in perfect condition... ill sell u for 220 shipped... sorry for your lost though... __________________ POSTED WITH APOLOGIES FOR POOR SPELLING, GRAMMAR AND SENTENCE STRUCTURE Poor Man's M3
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03-08-2011, 12:32 PM	#20
Tallest Major General 1310 Rep 6,311 Posts Drives: 911 Join Date: Sep 2007 Location: Sweden iTrader: (1) Garage List 2011 911 [10.00]	buddy i feel your pain, i have a similar dealer where i live - average customer service, horrendous body shop (i mean 3 bothced paint jobs on the hood, 3 for fcks sake and Im still not satisfied!!!!). __________________ 997.2 F30.F11.E86.E90.E90.E36
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04-05-2011, 10:03 AM	#21
Spettro Now you see me...Now you don't 8 Rep 91 Posts Drives: 2008 Alpine White 335xi Coupe Join Date: Aug 2008 Location: New York, New York iTrader: (0)	I appreciate all the help guys, they did show me the paper and the damage wasn't there before hand. It was about 2 months ago now, do you think it's still worth it to try and get them in court? I'm not sure if it would be as powerful of a case being that I've waited quite some time.
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