[BandY1]

I just booked my first appointment for service (under warranty) and was informed that BMW Mississuaga charges $35 service charge for a "courtesy" car.
Not only the appointment will be in 5 weeks (!!!), but I also have to "purchase" their courtesy? WTF? Anyone heard of this??

Damn, I had a Benz for 8 years and appointments were within a week & courtesy cars were free, maybe I am spoiled.

Brian

[bobblehead]

Yep! Autohaus has been charging since 2009 .. $20 for non BMW and $40 for BMW loaner.

I guess you better head over to BMW Toronto or Parkview for free courtesy loaner.

[BRAISKI]

WTF Thats messed up!

I should go there if I am bored pretend to buy a new car. Then ask them...

"If I service my car do I get a loaner if its available?"
... BMW CA - Of course!
"Is there a charge?"
... BMW CA - Depends.


I can see them playing dumb on this.

Anyways do they charge gas? I don't mind paying if they pay for gas that way I can empty it!

[swifty]

All Bmw dealers are headed this route because most of the work is done thru warranty. So when you take into account how Bmw sales keep improving month to month it's only a matter of time. Yes, I feel spoiled too when I drop my dad's MB off for service and get another car for free but it doesn't feel so good when I have to pay at the end.

[2kaccordocoupe]

Originally Posted by BRAISKI

WTF Thats messed up!

I should go there if I am bored pretend to buy a new car. Then ask them...

"If I service my car do I get a loaner if its available?"
... BMW CA - Of course!
"Is there a charge?"
... BMW CA - Depends.


I can see them playing dumb on this.

Anyways do they charge gas? I don't mind paying if they pay for gas that way I can empty it!

I'm pretty sure you have to pay for gas on top of the rental fee. I know with parkview and endras (you don't pay for loaners) you just have to return the car with the same amount of gas it had when you took it out.

[farbmw]

Budd's BMW Hamilton charges $15 for one, but the Oakville is the same price but you don't get a Bimmer but you get a lovely GM piece of crap!!

[BRAISKI]

Originally Posted by 2kaccordocoupe

I'm pretty sure you have to pay for gas on top of the rental fee. I know with parkview and endras (you don't pay for loaners) you just have to return the car with the same amount of gas it had when you took it out.

Thats highway robbery!

I have to make sure the next car I will buy, I will ask that question and will give them a hard time. If you don't give me a free loaner then I can find anther dealer!

[335BBS]

Originally Posted by BandY1

I just booked my first appointment for service (under warranty) and was informed that BMW Mississuaga charges $35 service charge for a "courtesy" car.
Not only the appointment will be in 5 weeks (!!!), but I also have to "purchase" their courtesy? WTF? Anyone heard of this??

Damn, I had a Benz for 8 years and appointments were within a week & courtesy cars were free, maybe I am spoiled.

Brian

I believe Parkview pays for it if its warranty work.

[bucrat]

I've only had one loaner from BMW Toronto and it was free and gas was included.

[Spoolin335]

I have an apt. coming up in a week, i am curious as to if ill have to pay.
Last time it was free, minus the gas.

[m42stanle]

Originally Posted by bucrat

I've only had one loaner from BMW Toronto and it was free and gas was included.

Not sure about the other GTA dealers, but BMW Toronto loaners are free (so I was told when I took delivery) as long as you originally purchased your car there.

[woodpecka]

In Montreal (Laval) the loaners are free if the job takes more than 1.5hr. I got a brand new Mini S today!

[shagkie]

Haven't had a problem getting a free loaner at T&C, not sure about my next service though

[joleel7]

Originally Posted by shagkie

Haven't had a problem getting a free loaner at T&C, not sure about my next service though

Based on what I was told by T&C as long as you buy your car from them the BMW loaner is free (gas extra) the catch is you need to book in advance or you will get the Enterprise rental.

[335BBS]

Originally Posted by bucrat

I've only had one loaner from BMW Toronto and it was free and gas was included.

Its kind of common courtesy to add the gas that you used.

[BenTrovato]

Coming from MB, this is BS. I wrote BMW Canada a letter a few months ago to which they politely explained their policy.

I'm loving the e92 right now, hate it when it's in for service but when it's time for the next car, I'll be giving MB a serious consideration on the courtesy cars alone.

[335BBS]

Originally Posted by BenTrovato

Coming from MB, this is BS. I wrote BMW Canada a letter a few months ago to which they politely explained their policy.

I'm loving the e92 right now, hate it when it's in for service but when it's time for the next car, I'll be giving MB a serious consideration on the courtesy cars alone.

Got agree with you. I've driven Audis for years and ALWAYS got a car. Don't really care about paying $30 but do care about having a car of some sort. BMW loaners are about 2 weeks out. Thats not good. I'll probably go back to Audi for a variety of reasons ...and this is one of them.

[zkhi]

Had to take my car into the dealer, they gave me a 2011 328 X1 loaner for 2 days, offered to drop of my car and pickup my loaner at work so I did not have to make the trip. Awesome service at no cost. (No rental or Gas charges)

[Funk365]

Originally Posted by BenTrovato

Coming from MB, this is BS. I wrote BMW Canada a letter a few months ago to which they politely explained their policy.

Could you share BMW's "official" response to your enquiry, please?

[mbiz]

Had service at Parkview a week ago. No fee for the courtesy car (got a 323i), just had to fill up the gas. I bought my car at BMW Waterloo (part of the Quinn Group still, so don't know if that made a difference or not in getting the courtesy car free).

[Andy M]

Originally Posted by m42stanle

Not sure about the other GTA dealers, but BMW Toronto loaners are free (so I was told when I took delivery) as long as you originally purchased your car there.

I'm from Alberta and BMW Toronto has free loaners for me. (of course the guys know me pretty well and I've gotten a lot of parts from their dealership too...)

BMW Toronto is considered the flagship dealership for BMW Canada which is why their service SHOULD be good...

[DnA Diesel]

I always get a free BMW loaner from Endras BMW; once when I was having the steering wheel heater control module replaced and twice for 20k/40k servicing. Two 328xi's and a 323i. All three times, my car wash washed and detailed.

Excellent service from Endras!

Regards
D