Ridiculous Comment from Dealer

vbadhwar · 12-01-2006, 11:18 PM

Greetings,

I had leased my car on 12/13/05 and it currently has 11600 miles. Since the 1 year anniversary was coming up, I decided to schedule the free yearly oil change at BMW of Fremont. When I got there at 8 AM this morning, the SA told me that he couldn't do a free oil change since my car was 2 weeks short of being one year old. According to him, I'd have to come back after the 13th. Is this really such a big deal? Anyways, even though I was pissed at that time, I didn't care much and decided to leave since I don't own the car anyways.

So while I'm walking out, the SA comes to me with an estimate of $500 for dent removal. I was pretty shocked since I've really taken care of my car - it doesn't have a single scratch.:mad: I told him to show me what he was talking about. When we went out, he asked me to bend down and look at the car from different angles while the sun was reflecting on it to see the "dents". I swear there is no way on earth you could notice this until u spent 5 mins looking at the car from different angles. So I asked him how it could have happened, and he told me that "someone must have rested their hip on the car". Then he goes on to tell me that since my car has been leased, I'd have to pay for the "damages". I just couldn't believe the ridiculous comments the SA was making and I just walked away from there!!!

Is it really true that I'd be charged for those minor "dents" which aren't even visible? I mean how do I know that it wasn't there from the factory. I'm sure none of you would have ever looked at your car from such different angles when you picked up your car from the dealer. My understanding is that you have to pay for scratches and dings longer than a certain length, but never heard what the SA told me. I think he was just trying to make $500 off me.

BMW F22 · 12-01-2006, 11:23 PM

if the dealer doesnt notice it when you turn it in then you're safe.

Also, dealers usually dont do oil changes until the signal turns on in the car.

vbadhwar · 12-01-2006, 11:25 PM

From reading other posts on this forum, my understanding was that BMW pays for one free oil change a year during the maintenance period. I believe a lot of other members have got their free oil change before the light came on.

JSpira · 12-01-2006, 11:26 PM

Quote:

Originally Posted by BMWE90

Also, dealers usually dont do oil changes until the signal turns on in the car.

Not true. An oil change (where the car is not reset) is to be performed on the one year anniversary of the car even if the system has not thusly signaled.

SCA · 12-01-2006, 11:27 PM

Quote:

Originally Posted by BMWE90

Also, dealers usually dont do oil changes until the signal turns on in the car.

If you do not meet the mileage requirement (15k) for an oil change within one year the dealer shall change it per customer request at no charge.

JSpira · 12-01-2006, 11:27 PM

Quote:

Originally Posted by vbadhwar

Greetings,

I had leased my car on 12/13/05 and it currently has 11600 miles. Since the 1 year anniversary was coming up, I decided to schedule the free yearly oil change at BMW of Fremont. When I got there at 8 AM this morning, the SA told me that he couldn't do a free oil change since my car was 2 weeks short of being one year old. According to him, I'd have to come back after the 13th. Is this really such a big deal? Anyways, even though I was pissed at that time, I didn't care much and decided to leave since I don't own the car anyways

He's 100% right.
It's after one year, not after 50 weeks.

BMW F22 · 12-01-2006, 11:34 PM

Quote:

Originally Posted by JSpira

Not true. An oil change (where the car is not reset) is to be performed on the one year anniversary of the car even if the system has not thusly signaled.

What really??

wait...come to think of it...I called in when my car was exactly one year old and wanted to bring it in. THey said if the light isnt on, they're not gonna change it. I vaguely recall them saying that they could do an early oil change but it would cost me.

JSpira · 12-01-2006, 11:36 PM

Quote:

Originally Posted by BMWE90

What really??

wait...come to think of it...I called in when my car was exactly one year old and wanted to bring it in. THey said if the light isnt on, they're not gonna change it. I vaguely recall them saying that they could do an early oil change but it would cost me.

Ja, really. Free oil change at one year. It's called a ,,low mileage oil change`` and dealers have had a bulletin about it for several years.

vbadhwar · 12-01-2006, 11:36 PM

Any comments about the invisible "dents"? Anyone experienced this?

vbadhwar · 12-01-2006, 11:37 PM

Quote:

Originally Posted by BMWE90

What really??

wait...come to think of it...I called in when my car was exactly one year old and wanted to bring it in. THey said if the light isnt on, they're not gonna change it. I vaguely recall them saying that they could do an early oil change but it would cost me.

Did you call BMW of Fremont? LOL

xeondavis · 12-01-2006, 11:37 PM

Yep, dealers are really strict on when to give oil change under warranty. My car has 18K and it's about 9 mos old. The service indicator says I still have 1700 miles to go. I've called East Bay BMW and Concord BMW a few days ago to have an oil change before I take a long road trip in December, but they don't want to do anything until I have less than 100 miles to go.

I'm thinking about doing DIY before the trip, but it seems kinda silly because I'm so close to get a free change.

Oh well. I'll just wait I guess.

BMW F22 · 12-01-2006, 11:42 PM

Quote:

Originally Posted by vbadhwar

Did you call BMW of Fremont? LOL

yes, unfortunately.

I didnt wanna bad mouth them on here cus I kinda like them.

vbadhwar · 12-01-2006, 11:46 PM

Quote:

Originally Posted by BMWE90

yes, unfortunately.

I didnt wanna bad mouth them on here cus I kinda like them.

I'm glad that you've had a good experience with them so far

Pretender · 12-01-2006, 11:53 PM

Quote:

Originally Posted by vbadhwar

Greetings,

I had leased my car on 12/13/05 and it currently has 11600 miles. Since the 1 year anniversary was coming up, I decided to schedule the free yearly oil change at BMW of Fremont. When I got there at 8 AM this morning, the SA told me that he couldn't do a free oil change since my car was 2 weeks short of being one year old. According to him, I'd have to come back after the 13th. Is this really such a big deal? Anyways, even though I was pissed at that time, I didn't care much and decided to leave since I don't own the car anyways.

So while I'm walking out, the SA comes to me with an estimate of $500 for dent removal. I was pretty shocked since I've really taken care of my car - it doesn't have a single scratch.:mad: I told him to show me what he was talking about. When we went out, he asked me to bend down and look at the car from different angles while the sun was reflecting on it to see the "dents". I swear there is no way on earth you could notice this until u spent 5 mins looking at the car from different angles. So I asked him how it could have happened, and he told me that "someone must have rested their hip on the car". Then he goes on to tell me that since my car has been leased, I'd have to pay for the "damages". I just couldn't believe the ridiculous comments the SA was making and I just walked away from there!!!

Is it really true that I'd be charged for those minor "dents" which aren't even visible? I mean how do I know that it wasn't there from the factory. I'm sure none of you would have ever looked at your car from such different angles when you picked up your car from the dealer. My understanding is that you have to pay for scratches and dings longer than a certain length, but never heard what the SA told me. I think he was just trying to make $500 off me.

SA at Fremont BMW are bunch of assholes. Don't go there. They even said my car had dent around the gas cap area and needed to be fixed while I knew there was none. Mine was perfect...what the f.ck they talking about. Fremont BMW client advisors are different. They're nice, but service advisors...

, don't do any service there.

vbadhwar · 12-02-2006, 12:02 AM

Quote:

Originally Posted by Pretender

SA at Fremont BMW are bunch of assholes. Don't go there. They even said my car had dent around the gas cap area and needed to be fixed while I knew there was none. Mine was perfect...what the f.ck they talking about. Fremont BMW client advisors are different. They're nice, but service advisors...

, don't do any service there.

Oh man this is hilarious, they pointed out dents in my car around the gas cap area as well. Did they give you a small piece of paper with a ridiculous estimate for dent removal? Mine was $375 just for the gas cap..

Barry626 · 12-02-2006, 12:14 AM

Quote:

Originally Posted by BMWE90

if the dealer doesnt notice it when you turn it in then you're safe.

Also, dealers usually dont do oil changes until the signal turns on in the car.

If this is true?
Then no one is gonna get free oil changes every year.
They set all new cars now 2 years instead of one year like it should be.
Our cars won't tell us it needs oil changes until 2 years or 16,000 miles?
This is unreal insane!

BMW F22 · 12-02-2006, 12:28 AM

Quote:

Originally Posted by Barry626

If this is true?
Then no one is gonna get free oil changes every year.
They set all new cars now 2 years instead of one year like it should be.
Our cars won't tell us it needs oil changes until 2 years or 16,000 miles?
This is unreal insane!

Well if you think about it, the dealership has refused to do a "low mileage oil change" for a couple of members in the area already. My car is almost a year and a half old with a lil less than 14000 miles and it's about to go in for service soon. I guess 2 years is a little extreme but some dealers are really strict on the mileage thing...

CALIF65GM · 12-02-2006, 12:36 AM

Quote:

Originally Posted by xeondavis

Yep, dealers are really strict on when to give oil change under warranty. My car has 18K and it's about 9 mos old. The service indicator says I still have 1700 miles to go. I've called East Bay BMW and Concord BMW a few days ago to have an oil change before I take a long road trip in December, but they don't want to do anything until I have less than 100 miles to go.

Yep Concord BMW is my dealer and they're really strict on it. I bought my car there too. I called to set up an appt and I told the receptionist that I have about 250 miles to go and she wouldn't do it. I told her no I want the appt. for next week and I drive about close to 300 miles/week. When I did bring it in, it had about a 100 miles to go and they did the free one. It was like a week short of exactly a year.

SoYank · 12-02-2006, 05:24 AM

Before these newfangled sensors and improved engines the rule of thumb was to change the oil every 6 months or 6000 miles, whichever came first.

Brunotheboxer · 12-02-2006, 07:29 AM

Quote:

Originally Posted by vbadhwar

Greetings,

So while I'm walking out, the SA comes to me with an estimate of $500 for dent removal. I was pretty shocked since I've really taken care of my car - it doesn't have a single scratch.:mad: I told him to show me what he was talking about. When we went out, he asked me to bend down and look at the car from different angles while the sun was reflecting on it to see the "dents". I swear there is no way on earth you could notice this until u spent 5 mins looking at the car from different angles. So I asked him how it could have happened, and he told me that "someone must have rested their hip on the car". Then he goes on to tell me that since my car has been leased, I'd have to pay for the "damages". I just couldn't believe the ridiculous comments the SA was making and I just walked away from there!!!

Is it really true that I'd be charged for those minor "dents" which aren't even visible? I mean how do I know that it wasn't there from the factory. I'm sure none of you would have ever looked at your car from such different angles when you picked up your car from the dealer. My understanding is that you have to pay for scratches and dings longer than a certain length, but never heard what the SA told me. I think he was just trying to make $500 off me.

you see at this point i would have grabbed the SA by the neck and bashed his head into the hood of the car. then i would have paid the $500 to have that dent fixed.

ward · 12-02-2006, 07:40 AM

BMW fremont is the worst dealer around by a decent margin

RichP · 12-02-2006, 07:45 AM

Stupid dealer...

...my dealer refused to do the change at the one year mark, because I was "close" to the 15K change (and my close, I mean 11K!) Well, its been 16 months since I got the car, with original oil.

Too bad for THEM that they own the car, I dont. For a company so hell-bent on engineering, the responses from service sometimes are ridiculous.

12-01-2006, 11:18 PM	#1
vbadhwar Enlisted Member 4 Rep 35 Posts Drives: e90 325i Join Date: Dec 2005 Location: Bay Area, Cali iTrader: (0)	Ridiculous Comment from Dealer Greetings, I had leased my car on 12/13/05 and it currently has 11600 miles. Since the 1 year anniversary was coming up, I decided to schedule the free yearly oil change at BMW of Fremont. When I got there at 8 AM this morning, the SA told me that he couldn't do a free oil change since my car was 2 weeks short of being one year old. According to him, I'd have to come back after the 13th. Is this really such a big deal? Anyways, even though I was pissed at that time, I didn't care much and decided to leave since I don't own the car anyways. So while I'm walking out, the SA comes to me with an estimate of $500 for dent removal. I was pretty shocked since I've really taken care of my car - it doesn't have a single scratch.:mad: I told him to show me what he was talking about. When we went out, he asked me to bend down and look at the car from different angles while the sun was reflecting on it to see the "dents". I swear there is no way on earth you could notice this until u spent 5 mins looking at the car from different angles. So I asked him how it could have happened, and he told me that "someone must have rested their hip on the car". Then he goes on to tell me that since my car has been leased, I'd have to pay for the "damages". I just couldn't believe the ridiculous comments the SA was making and I just walked away from there!!! Is it really true that I'd be charged for those minor "dents" which aren't even visible? I mean how do I know that it wasn't there from the factory. I'm sure none of you would have ever looked at your car from such different angles when you picked up your car from the dealer. My understanding is that you have to pay for scratches and dings longer than a certain length, but never heard what the SA told me. I think he was just trying to make $500 off me.
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12-01-2006, 11:23 PM	#2
BMW F22 Major General 3566 Rep 9,788 Posts Drives: ///M235i Join Date: Nov 2005 Location: Bay Area iTrader: (8)	if the dealer doesnt notice it when you turn it in then you're safe. Also, dealers usually dont do oil changes until the signal turns on in the car.
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12-01-2006, 11:25 PM	#3
vbadhwar Enlisted Member 4 Rep 35 Posts Drives: e90 325i Join Date: Dec 2005 Location: Bay Area, Cali iTrader: (0)	From reading other posts on this forum, my understanding was that BMW pays for one free oil change a year during the maintenance period. I believe a lot of other members have got their free oil change before the light came on.
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12-01-2006, 11:36 PM	#9
vbadhwar Enlisted Member 4 Rep 35 Posts Drives: e90 325i Join Date: Dec 2005 Location: Bay Area, Cali iTrader: (0)	Any comments about the invisible "dents"? Anyone experienced this?
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12-01-2006, 11:37 PM	#11
xeondavis New Member 8 Rep 14 Posts Drives: 06 325i Join Date: Jan 2006 Location: San Francisco, CA iTrader: (0)	Yep, dealers are really strict on when to give oil change under warranty. My car has 18K and it's about 9 mos old. The service indicator says I still have 1700 miles to go. I've called East Bay BMW and Concord BMW a few days ago to have an oil change before I take a long road trip in December, but they don't want to do anything until I have less than 100 miles to go. I'm thinking about doing DIY before the trip, but it seems kinda silly because I'm so close to get a free change. Oh well. I'll just wait I guess.
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12-02-2006, 05:24 AM	#19
SoYank Major General 571 Rep 7,519 Posts Drives: 2009 E90 335i MT Join Date: Mar 2006 Location: Vinton, Virginia iTrader: (1) Garage List 2009 BMW E90 335i S ... [9.00]	Before these newfangled sensors and improved engines the rule of thumb was to change the oil every 6 months or 6000 miles, whichever came first. __________________ **2009 E90 335i Montego Blue · Black Leather · Burl Walnut · 6MT · US Spec** SatNav • ZPP • ZCW • 6FL • TPMS • iDrive • PDC • HWS • Xenons • BMW Assist • Power Rear Sunshade • Logic 7 European Taillights • Rear Foglamp • OEM Alarm • PicoTray • DataToys XM-DVR • Multi-view Processor Quaife ATB LSD • Short Shift Knob • Hartge Anti-Roll Bars • AP Racing Front Brakes • 19" Style 269
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12-02-2006, 07:40 AM	#21
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	BMW fremont is the worst dealer around by a decent margin
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12-02-2006, 07:45 AM	#22
RichP Major 144 Rep 1,184 Posts Drives: F80 Join Date: Jul 2005 Location: CT iTrader: (4)	Stupid dealer... ...my dealer refused to do the change at the one year mark, because I was "close" to the 15K change (and my close, I mean 11K!) Well, its been 16 months since I got the car, with original oil. Too bad for THEM that they own the car, I dont. For a company so hell-bent on engineering, the responses from service sometimes are ridiculous.
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