[ilshim]

So after i got my e92 i noticed a couple of small chips in the paint on the hood. i went back to the dealership to have it fixed, the told me that they will give it a "touch up."

A few days later i get the car back. the chips are still there, smaller but still really noticable, espcially when the car is clean. I talked to my CA and he and i took it over to the detail/paint department. They told me that that was the best they could do. The only alternative was to repaint the entire hood, and that will cost me. And they argued that your car will get chips eventually, there is no protection against that (besides a bra).

My question is: should i leave it at that? or should i argue for something else? either repaint the hood or switch it or what??? i mean, it's only 2 weeks old, its my first new car purchase shouldn't i expect it to be flawless when i get it? The CA gave me some bull crap about me having a look aroudn before i took the car, but who really assumes the worse? i assume the car is flawless when i pick it up.


any thought? thanks.

[ZuerstBMW]

You bought a BRAND NEW car, not used, it should have been perfect. Also could it be possible that it happened on your way home? I would not repaint the hood, unless its a lease, just remember if it gets repainted that takes off value to the car and if the paint chips once repainted, the chips will be bigger because the paint is softer.

[Ray]

Zuerst is right. Hardly any repaint will be stronger or more durable the one the car came with. Chips will appear more frequently.

[ilshim]

I know it should be perfect. I might have been chipped after i bought it, but the car has only 100+ miles on it when i found the chip. And i rather think it was their fault then mine

so what should i do? ask for a new hood? that seems unlikely? what is the best way to deal with a chip (2 technically)? how do i prevent it from getting bigger? oye this sucks.

[ZuerstBMW]

It shouldnt get bigger. Just touch it up. It you are not installing the clear bra, just look for more in the future, even with the clear bra you will get them, unless you just clear bra the whole car.

[GAaaAR]

My hood will have to be nothing less than perfect when i receive the car. Why should i receive anythign less than that? Ill try my best to give the dealer the hardest time possible till my hood is perfect as long as i know its not my fault and its theres. Theres no reason why anyone should settle for anything less. Stand for whats right.

[NFS]

Originally Posted by ilshim

I know it should be perfect. I might have been chipped after i bought it, but the car has only 100+ miles on it when i found the chip. And i rather think it was their fault then mine

so what should i do? ask for a new hood? that seems unlikely? what is the best way to deal with a chip (2 technically)? how do i prevent it from getting bigger? oye this sucks.

If it happened prior to collection of the car - it's their fault. If not - it's down to you. Like it or not - that's how it HAS to work with 'wear and tear' stuff.

[Raayman]

Originally Posted by GAaaAR

My hood will have to be nothing less than perfect when i receive the car. Why should i receive anythign less than that? Ill try my best to give the dealer the hardest time possible till my hood is perfect as long as i know its not my fault and its theres. Theres no reason why anyone should settle for anything less. Stand for whats right.

You are correct in saying that. The problem is that the topic starter already drove 100+ miles and that the chips might have been there from regular driving. In such a case (in my opninion) it's just tough luck. That is why I would check the car carefully at the dealer, because chipping is something that will happen to you car without any form of protection..

[compliance]

Your car isn't going to stay new forever. A couple chips aren't bad. Go buy a clear bra right away before you get even more.

[Pete335i]

Depends on where the chips are really, If they are in the front on the area that will definately get chips in the future I wouldnt worry, but if they are ON THE HOOD I'd push it.

[txusa03]

Look, show me a freaking daily driver car that has no chip in it? If you want no chip, don't drive the car. As far as what to do, forget it and just enjoy your bmw.

[///Matt]

I'd give the CA two choices:

$500 to repaint your hood, or $5000 to put a lawyer on retainer. See what he says.

[yellowg555]

I know it's probably tough to live with, but chances are it will only be noticeable to you only. Maybe in time, you will learn to not really see it anymore unless you want to fork over the cash to repaint the entire thing.

[T-MC-G]

yeah, it's a good idea no to be thought of and talked about by everyone at the dealer as the "annoying customer" you will never get good service from now on.

[ilshim]

Originally Posted by T-MC-G

yeah, it's a good idea no to be thought of and talked about by everyone at the dealer as the "annoying customer" you will never get good service from now on.

i think I'm that already. I guess since they already tried to touch it up, I have to add this inccident to the leasons learned folder. new time ill be more careful in recieving the car.

Thanks for all your opinions guys. this forum has made me care waaaay too much for my new car. http://www.e90post.com/forums/images...es/thumbup.gif

[///Matt]

since they've already tried to touch it up, they've already assumed responsibility for the chips. That's the way this industry works. They've admitted fault and attempted a repair, which you're not satisfied with. Take it all the way.

[Chesmu]

Originally Posted by ///Matt

since they've already tried to touch it up, they've already assumed responsibility for the chips. That's the way this industry works. They've admitted fault and attempted a repair, which you're not satisfied with. Take it all the way.

///Matt is hard-core! Especially for a member of the BMW corporate family. By the way, Matt....nice dyno run.

[txusa03]

ilshim, as I said before, you can take ///Mat suggestion or you can just leave it as is and go enjoy and spent more quality time behind the wheel of your magnificent car. If you take the extreme route (///matt), you'll be spending alot of miserable time away from your car.

[SoYank]

Originally Posted by ///Matt

since they've already tried to touch it up, they've already assumed responsibility for the chips. That's the way this industry works. They've admitted fault and attempted a repair, which you're not satisfied with. Take it all the way.

Have they admitted fault or have they tried to appease the customer with good will? If the chip was known to be on the car before the OP drove away I'd say it was their fault and they should continue attempting a repair until they get it right. However, since the vehicle has been on the road, out of the control of the dealership, it's the OP's word against their's as to when the damage was sustained.

Blackmailing them with lawyer threats isn't going to solve the problem. You bring one, they bring two; you bring two, they bring four. Their lawyer will probably have a stronger case when it comes time to waste the court's time because the OP has signed on the dotted line that the vehicle was delivered to his (her) satisfaction.

Of course, this thinking will guarantee I never serve on a jury in a civil case. Besides, when you think about it, would you really want to have a case adjudicated by a dozen people that weren't smart enough to figure a way out of jury duty?

[txusa03]

SoYank, not only that, the dealer can slap on damages to their reputation should ilshim looses the case. Lawyer means big buck as well. Not worth it.

[///Matt]

I suggested threatening a lawyer not to scare them with legality, but to show them a price tag.

Most business are more willing to settle over an insignificant amount like $500 as opposed to buying a lawyer for several thousand dollars, even if they KNOW they'll win.

Matt

[Vinobien]

If you could not have done it, then they need to fix it.