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      09-09-2009, 01:45 PM   #1
Lionel Hutz
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Gravity: Where is my order?

Gravity has done a great job of stepping up and resolving the issue. See posts towards the end of the thread for more info.

Last edited by Lionel Hutz; 10-01-2009 at 09:31 AM..
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      09-18-2009, 10:08 PM   #2
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I thought we had resolved this. It's now been a week since you promised it was being shipped out on priority mail. Over three weeks since I placed the order. I have emailed you again, and yet again no response. What is the problem over there?
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      09-19-2009, 11:46 PM   #3
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what did you order?
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some italian, german, and japanese ones; and on order more of the same
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      09-20-2009, 11:19 AM   #4
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A shadowline diffuser
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      09-20-2009, 11:51 AM   #5
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well they cant seem to keep us updated on their exhaust, so it wouldnt surprise me that they are flaky in other departments
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some italian, german, and japanese ones; and on order more of the same
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      09-21-2009, 10:31 PM   #6
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I ordered a shadowline diffuser in mid July and still havn't gotten it yet. I've called them several times and left messages but they are never returned. I got an automated e-mail from them early last week notifying me that it would be mailed soon but that hasn't happened either.
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      09-22-2009, 11:22 AM   #7
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That's pretty much my experience. No response to phone calls or emails (except one email that came surprisingly quickly after I posted this thread)
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      09-22-2009, 03:10 PM   #8
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I've PMed them on here too with no response.
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      09-22-2009, 04:47 PM   #9
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Is there a reason you haven't posted the resolution in the thread? I am sure other would like to know since you started this thread.
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      09-22-2009, 06:27 PM   #10
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If you read the other posts in the thread, you'd see that it wasn't resolved. After I made the first post, I quickly got an email promising that the diffuser would ship out the next day on priority mail. That was a week and a half ago, and they've stopped responding to me again.
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      09-22-2009, 06:41 PM   #11
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Quote:
Originally Posted by Zed 2.0 View Post
If you read the other posts in the thread, you'd see that it wasn't resolved. After I made the first post, I quickly got an email promising that the diffuser would ship out the next day on priority mail. That was a week and a half ago, and they've stopped responding to me again.
When I posted my comment above you had "RESOVLED" in your first post. I assumed it had been taken care of since there were not any updates.

You just edited your OP before you posted this.
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      09-22-2009, 07:17 PM   #12
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Quote:
Originally Posted by MadMan77 View Post
When I posted my comment above you had "RESOVLED" in your first post. I assumed it had been taken care of since there were not any updates.

You just edited your OP before you posted this.
They finally responded but he still doesn't have his shit. Thats why its switching from resolved to unresolved. He realized that them say, "oh, its ok" isn't actually resolution, though I'm confident thats how everything will turn out.
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      09-22-2009, 07:20 PM   #13
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Such a shame. I was about to order a shadowline diffuser from you Gravity. But not after seeing how you treat your customers.
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      09-22-2009, 07:33 PM   #14
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Quote:
Originally Posted by BrokenVert View Post
Such a shame. I was about to order a shadowline diffuser from you Gravity. But not after seeing how you treat your customers.
I ordered mine back in July even before I took delivery of my car (it was ordered). Can't believe it's now September and I still don't have it. Their customer service needs a complete overhaul.
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      09-26-2009, 05:27 PM   #15
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I had my order for a shadowline diffuser by Gravity Auto cancelled today.
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      09-26-2009, 07:00 PM   #16
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Quote:
Originally Posted by bmwsam View Post
I had my order for a shadowline diffuser by Gravity Auto cancelled today.
How did you do that? I can't even get in touch with them to cancel the order.
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      09-26-2009, 07:23 PM   #17
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^I know, they never return phone calls. Try e-mailing them too. Check out the rear diffuser by icarbon...it looks great!!!!
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      09-28-2009, 01:14 PM   #18
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I sent an email attempting to cancel my order. We'll see if they ever bother to read it. What a joke of a vendor.
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      09-28-2009, 02:42 PM   #19
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Originally considered the GAS shadowline diffuser, but upon further review decided it was a bit too in your face.

Detached the stock one and had it shot in black satin for $100.

Much more subdued effect imo.

After hearing these sad accounts glad I passed on this product.
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      09-29-2009, 09:37 AM   #20
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Quote:
Originally Posted by bmwsam View Post
^I know, they never return phone calls. Try e-mailing them too. Check out the rear diffuser by icarbon...it looks great!!!!
It seems like iCarbon may be the same company or same people as Gravity. I'd be careful with them.
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      09-29-2009, 05:48 PM   #21
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Let us first apologize for some of the troubles we have caused a couple of customers. We honestly, truly ask for your forgiveness because without our customers we are nothing.

Let us explain what happened to a few of our recent orders. John and Sam, please check your emails for a more personal explanation.

Regarding those who had issues with our Shadowline Diffusers, we first had an issue sourcing the diffusers from BMW . They have been incredibly difficult to deal with and kept ducking our calls despite our volume of purchases. To add insult to injury, the paint shop we use to spray all of our diffusers has greatly reduced in quality. We have been striving to find another paint shop that provides the same quality they used to, for a similar price – the hunt has not gone so well.

We make such tiny margins on our diffusers that we simply couldn’t afford to pay any more on paint charges and no shops here wanted to cooperate. I agree whole heartedly that the communication from our side was a despicable act of business practice. We’ve been going through some staff changes and location changes to try and reduce some costs and in this whole ordeal a couple of orders were lagged behind.

Due to us being a small retailer, we have decided to abandon several projects that we were undertaking (such as making carbon fiber products, our exhaust system, etc). We were going to have these products made for us and were also going to be the exclusive retailers for them. This was getting way too expensive for our cash flow in the last few months. We were lucky enough that the company who was making some of the privately labeled products for us (iCarbon) understood our financial position and let us back out of the deal and continue doing what we do best – retailing for other products.

We really are a good group of guys that care about our customers, and this isn’t the sort of thing that happens with us
– we ran into some struggles that needed to be sorted out and they have been dealt with. Things are back to normal, we’ve downsized to reduce costs, and we’re back in the game again.

If ANYONE has been affected by our recent changes to downsize and discontinue our private labeled products, please PM us. We are offering anyone who had any issues a special offer as an apology.

We have thousands of satisfied local and online customers who we can have chime in and rave about how we go to any lengths to please customers, but that’s really not needed here. How things unfolded in this case was extremely unfortunate and we take full blame. We will do anything to regain confidence from anyone who is dissatisfied.

We appreciate your patience in the matter, and hope you can understand sometimes just like people, small companies run into issues that they need to take care of. Unfortunately in this case, you ended up getting a very negative shopping experience, and we’re willing to do ANYTHING to get that negative experience out of your head. Anything you propose, consider it done.
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      09-29-2009, 10:17 PM   #22
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I appreciate the follow-up to this, as well as the e-mail.
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