MyBMW app is not syncing

bceye · 10-31-2022, 12:20 PM

Since yesterday, I noticed that MyBMW app is not showing updated mileage numbers for my car or other status like if doors are locked/unlocked.

Sending any command to the car like lock, unlock, precondition, etc are also timing out.

I tried to do some debugging based on what I've found in the forum:
1. Reboot iDrive several times (start with engine on/off, hold down the volume button for up to 70secs).
2. Go to Apps > Installed Apps > Options > Update. This takes several minutes and eventually says something along the lines of 'update failed please try again later'.
3. Logged out & back in to the MyBMW app.

Both my iPhone's OS and the MyBMW app is on the latest version. Are there any other things I can try?

weinerbarn · 10-31-2022, 12:32 PM

You can check the Privacy settings in iDrive. There are settings for what data can/not be shared with BMW and disabling some of them affects certain features. I would probably enable all first and then individually disable some features if you're concerned with privacy.

nZtiZia · 10-31-2022, 01:42 PM

perform a telematics reboot

jiggie · 10-31-2022, 03:22 PM

The only time this happened to me, rebooting the iDrive system resolved it. To do that, just push and hold the volume knob in the car and it will reboot the entire iDrive system.

Tejas1836 · 10-31-2022, 04:10 PM

Try force quit the app, if no help, delete app and reinstall

LikemikkeG05 · 10-31-2022, 11:06 PM

I’m having the same issue too. I don’t think it’s the actual app on my iPhone. I’ve tried updating remote software upgrade in the car and no luck. I also tried the other route where you go to “installed apps” press “option” and select “update apps and services”. I’m out of ideas. Anyone else having this same issue? Any other ideas that can help me out?

DonKeedic · 10-31-2022, 11:31 PM

70 second iDrive reset.

kkratochvil · 11-01-2022, 12:06 AM

Agree with the iDrive "telematics reset" or the long/70 second reset. Effectively, you hold the Volume button in continuously through 3 resets of the iDrive system.

Last time I had this problem, it took the telematics reset to finally get it working again.

bceye · 11-01-2022, 12:33 AM

Unfortunately I have tried 70s reset, and it did not solve the issue. I called BMW through SOS and they opened up a tix. I suggest others who are having the issue do the same.

bceye · 11-01-2022, 02:44 PM

I tried various combinations of the 70s reset and App update with/without bluetooth on. Finally got it to work with the following steps:

1. Unplug charger and close charger door.
2. Turn off bluetooth on the phone.
3. Start the engine and keep it running during the rest of the steps
4. Perform 70s reset by holding down the volume button for exactly 70 seconds
5. After 70s release the button and wait for iDrive to turn on.
6. Go to Apps and click on Option button. Once Update is available and not greyed out, update the apps.

Unlike the previous times, App update took only few seconds and said succeeded. I immediately gained control in the MyBMW app.

10-31-2022, 12:20 PM	#1
bceye Second Lieutenant 93 Rep 203 Posts Drives: BMW 325i Join Date: May 2021 Location: CA iTrader: (0)	MyBMW app is not syncing Since yesterday, I noticed that MyBMW app is not showing updated mileage numbers for my car or other status like if doors are locked/unlocked. Sending any command to the car like lock, unlock, precondition, etc are also timing out. I tried to do some debugging based on what I've found in the forum: 1. Reboot iDrive several times (start with engine on/off, hold down the volume button for up to 70secs). 2. Go to Apps > Installed Apps > Options > Update. This takes several minutes and eventually says something along the lines of 'update failed please try again later'. 3. Logged out & back in to the MyBMW app. Both my iPhone's OS and the MyBMW app is on the latest version. Are there any other things I can try?
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10-31-2022, 12:32 PM	#2
weinerbarn Unapologetic Tool Hoarder 736 Rep 966 Posts Drives: 2020 X5 M Competition Join Date: Nov 2020 Location: Missouri iTrader: (0)	You can check the Privacy settings in iDrive. There are settings for what data can/not be shared with BMW and disabling some of them affects certain features. I would probably enable all first and then individually disable some features if you're concerned with privacy.
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10-31-2022, 01:42 PM	#3
nZtiZia Major General 4727 Rep 8,803 Posts Drives: eVeRyOnE mAD! Join Date: Dec 2020 Location: neither here nor there... iTrader: (0) Garage List 2021 BMW X5 xDrive 45e [9.88]	perform a telematics reboot
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10-31-2022, 03:22 PM	#4
jiggie Captain 451 Rep 895 Posts Drives: BMW X5 45e Join Date: Jan 2022 Location: TX iTrader: (0)	The only time this happened to me, rebooting the iDrive system resolved it. To do that, just push and hold the volume knob in the car and it will reboot the entire iDrive system.
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10-31-2022, 04:10 PM	#5
Tejas1836 Captain 1002 Rep 832 Posts Drives: 2023 X5MC Workmaster 75 Join Date: Oct 2022 Location: Tejas iTrader: (0)	Try force quit the app, if no help, delete app and reinstall
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10-31-2022, 11:06 PM	#6
LikemikkeG05 Registered 2 Rep 2 Posts Drives: BMW X5 Join Date: Oct 2022 Location: Bay Area, Ca iTrader: (0)	I’m having the same issue too. I don’t think it’s the actual app on my iPhone. I’ve tried updating remote software upgrade in the car and no luck. I also tried the other route where you go to “installed apps” press “option” and select “update apps and services”. I’m out of ideas. Anyone else having this same issue? Any other ideas that can help me out?
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10-31-2022, 11:31 PM	#7
DonKeedic Second Lieutenant 181 Rep 299 Posts Drives: BMW X5 xDrive45e Join Date: Mar 2022 Location: AZ iTrader: (0)	70 second iDrive reset.
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11-01-2022, 12:06 AM	#8
kkratochvil Lieutenant 314 Rep 459 Posts Drives: 2020 BMW, X6, M50i Join Date: Jan 2020 Location: Des Moines iTrader: (0)	Agree with the iDrive "telematics reset" or the long/70 second reset. Effectively, you hold the Volume button in continuously through 3 resets of the iDrive system. Last time I had this problem, it took the telematics reset to finally get it working again. __________________ 2020 BMW X6 (G06) M50i - Manhattan Green/Coffee - 11/2022.63
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11-01-2022, 12:33 AM	#9
bceye Second Lieutenant 93 Rep 203 Posts Drives: BMW 325i Join Date: May 2021 Location: CA iTrader: (0)	Unfortunately I have tried 70s reset, and it did not solve the issue. I called BMW through SOS and they opened up a tix. I suggest others who are having the issue do the same.
	Appreciate 0 Quote

11-01-2022, 02:44 PM	#10
bceye Second Lieutenant 93 Rep 203 Posts Drives: BMW 325i Join Date: May 2021 Location: CA iTrader: (0)	I tried various combinations of the 70s reset and App update with/without bluetooth on. Finally got it to work with the following steps: 1. Unplug charger and close charger door. 2. Turn off bluetooth on the phone. 3. Start the engine and keep it running during the rest of the steps 4. Perform 70s reset by holding down the volume button for exactly 70 seconds 5. After 70s release the button and wait for iDrive to turn on. 6. Go to Apps and click on Option button. Once Update is available and not greyed out, update the apps. Unlike the previous times, App update took only few seconds and said succeeded. I immediately gained control in the MyBMW app.
	Appreciate 2 nZtiZia4726.50 plutoking7.50 Quote