Dealer ran into lift during service wheel damage

rix5m · 10-03-2022, 01:28 PM

Dealer called me stating the tech ran into the lift arm pulling my vehicle in for 1200 mile break in service.

They say the rim is "scuffed" and want to send it out to a wheel repair shop.

Should I push for a new wheel?

I haven't picked it up yet to see how bad it is.

Looks like a new wheel is around 1k to 1100 as I'm assuming it is the front wheel.

I also had them ceramic coated so would either need that redone or have the repair shop do it.

Thoughts?

weinerbarn · 10-03-2022, 01:42 PM

I'd push for a new wheel. With only 1200 miles on the vehicle, it's still "new". The fact that you're asking means you're already feeling unsure about having a repaired wheel on your car so I'd push for new personally.

P1 · 10-03-2022, 01:47 PM

I wouldn't get worked up about it. Take a look at the damage and give them a chance to properly fix it. And if they can't, then maybe push for another option.

chefwong · 10-03-2022, 01:54 PM

Scuffed = bondo, sand and paint though....
I would want a new wheel bearing it was under the dealers watch

155ND · 10-03-2022, 02:02 PM

Quote:

Originally Posted by rix5m

Dealer called me stating the tech ran into the lift arm pulling my vehicle in for 1200 mile break in service.

They say the rim is "scuffed" and want to send it out to a wheel repair shop.

Should I push for a new wheel?

I haven't picked it up yet to see how bad it is.

Looks like a new wheel is around 1k to 1100 as I'm assuming it is the front wheel.

I also had them ceramic coated so would either need that redone or have the repair shop do it.

Thoughts?

That's annoying ...

But, it depends what you mean by "scuffed" ... if it's light, I would probably accept a repair, though I would want perfection as the outcome if a repair. Anything more than a fairly light scuff I would just insist on a new wheel, the dealer can have the old one repaired and sell it on ... all businesses make mistakes and have to suck up the cost of them

rix5m · 10-03-2022, 05:27 PM

Pics of damage

El_zorro · 10-03-2022, 05:28 PM

New wheel.

DBrisson · 10-03-2022, 06:40 PM

Not the response most will like but that can be repaired easily with a good shop. While I too would want a new wheel, I had one with worse marks repaired by a subcontract shop to a BMW dealer in MD and it was excellent.

rix5m · 10-03-2022, 07:31 PM

I'm going to let them repair it. If I don't like it then I can ask for a new wheel.

xmanpro · 10-03-2022, 07:34 PM

Same thing happened to me and they repaired it and it's all good.

-Vanguard- · 10-03-2022, 07:47 PM

Thats not scuffed man, theres a chunk missing lmao

1bmwaddict · 10-03-2022, 08:00 PM

dealers make lots of money and I have no sympathy for them. New wheels bro

weinerbarn · 10-03-2022, 08:14 PM

I suspect if you curb checked one of theirs while test driving, you wouldn't be getting the super duper discount price or repairing the wheel. You'd be handed a bill to buy a new one at full retail price. Not your fault the tech was new or careless.

UrzasTower · 10-03-2022, 09:28 PM

I would be pushing for a new wheel as well. As another poster said, they can deal with a repair and selling it on…

kgelfen360 · 10-03-2022, 10:04 PM

New wheel no question!!! Why should you have repaired wheel if you have the basically new one.

themnmd · 10-03-2022, 11:10 PM

Quote:

Originally Posted by El_zorro

New wheel.

+1

onfireX5 · 10-04-2022, 07:45 AM

If On mine, I would let them repair a scuff. No harm, no foul.

Yours , as noted above, is missing a chunk. Probably can be repaired, but not on my ride. That could cause a stress riser and later crack….leaving you stranded with a flat.

Wtfitzvi · 10-04-2022, 09:31 AM

I would demand a new wheel...if it was a scuff or scratch a fix would just be fine.

MC2002X5MC · 10-04-2022, 11:15 AM

Same thing happened to me. I allowed the dealer to fix the rim, which did not turn out so great, so they agreed to swap my rim out with a new one.

I2P · 10-04-2022, 11:21 AM

Quote:

Originally Posted by rix5m

I'm going to let them repair it. If I don't like it then I can ask for a new wheel.

Make sure you let the dealer know this before they repair.

chefwong · 10-04-2022, 12:04 PM

I've never needed curb rash repair but have swapped tires/rubbers/wheel mods all the time. The contact point where they break the bread or seat it - sometimes is alot of pressure in that area being depicted. IMO it would be a easy week point to micro fracture down the road if said/similar pressure would be in the repair spot. Whether it be the filler or just the paint/clear in that localized area

rix5m · 10-04-2022, 03:27 PM

Going in on Monday told them if i don't like the results they will buy a new rim.

10-03-2022, 01:28 PM	#1
rix5m Private First Class 49 Rep 101 Posts Drives: 2022 X5MC Join Date: Jul 2022 Location: RI iTrader: (0)	Dealer ran into lift during service wheel damage Dealer called me stating the tech ran into the lift arm pulling my vehicle in for 1200 mile break in service. They say the rim is "scuffed" and want to send it out to a wheel repair shop. Should I push for a new wheel? I haven't picked it up yet to see how bad it is. Looks like a new wheel is around 1k to 1100 as I'm assuming it is the front wheel. I also had them ceramic coated so would either need that redone or have the repair shop do it. Thoughts?
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10-03-2022, 01:42 PM	#2
weinerbarn Unapologetic Tool Hoarder 734 Rep 964 Posts Drives: 2020 X5 M Competition Join Date: Nov 2020 Location: Missouri iTrader: (0)	I'd push for a new wheel. With only 1200 miles on the vehicle, it's still "new". The fact that you're asking means you're already feeling unsure about having a repaired wheel on your car so I'd push for new personally.
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10-03-2022, 01:47 PM	#3
P1 Lieutenant General 11577 Rep 11,141 Posts Drives: 2004 3/4 ton Duramax Join Date: Aug 2007 Location: United States iTrader: (1)	I wouldn't get worked up about it. Take a look at the damage and give them a chance to properly fix it. And if they can't, then maybe push for another option.
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10-03-2022, 01:54 PM	#4
chefwong Major 368 Rep 1,018 Posts Drives: X5 Join Date: Sep 2007 Location: NYC iTrader: (0)	Scuffed = bondo, sand and paint though.... I would want a new wheel bearing it was under the dealers watch
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10-03-2022, 05:27 PM	#6
rix5m Private First Class 49 Rep 101 Posts Drives: 2022 X5MC Join Date: Jul 2022 Location: RI iTrader: (0)	Pics of damage Attached Images
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10-03-2022, 05:28 PM	#7
El_zorro Enlisted Member 20 Rep 37 Posts Drives: X6m Join Date: Jun 2022 Location: South Carolina iTrader: (0) Garage List 2022 X6M [0.00]	New wheel.
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10-03-2022, 06:40 PM	#8
DBrisson Enlisted Member 42 Rep 30 Posts Drives: 2021 X5 Join Date: Feb 2021 Location: MD iTrader: (0)	Not the response most will like but that can be repaired easily with a good shop. While I too would want a new wheel, I had one with worse marks repaired by a subcontract shop to a BMW dealer in MD and it was excellent.
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10-03-2022, 07:31 PM	#9
rix5m Private First Class 49 Rep 101 Posts Drives: 2022 X5MC Join Date: Jul 2022 Location: RI iTrader: (0)	I'm going to let them repair it. If I don't like it then I can ask for a new wheel.
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10-03-2022, 07:34 PM	#10
xmanpro Lieutenant Colonel 3162 Rep 1,845 Posts Drives: 24 M8C 24 X6MC 21 M3C Join Date: Oct 2012 Location: Bay Area CA iTrader: (0)	Same thing happened to me and they repaired it and it's all good. Attached Images __________________ 2024 M8C; 2024 X6MC; 2021 G80 M3C; 2022 P992140 RETIRED: 2021 F93, 2021 F96,2019 F82 M4C, 2018 F80 M3C, 2018 F86 X6M- black fire, 2015 F13 M6, 2015 F10 M5, 2012 F10 550i M-Sport, 2012 F13 650i X-Drive, 2009 E60 535i M-Sport, 2007 E60 530i
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10-03-2022, 07:47 PM	#11
-Vanguard- Lieutenant Colonel 1179 Rep 1,502 Posts Drives: 2021 X6M Competition Join Date: Dec 2020 Location: NY iTrader: (0)	Thats not scuffed man, theres a chunk missing lmao
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10-03-2022, 08:00 PM	#12
1bmwaddict No music no life.... 787 Rep 711 Posts Drives: 22" F95 Join Date: Dec 2015 Location: West Palm Beach iTrader: (3)	dealers make lots of money and I have no sympathy for them. New wheels bro __________________ RETIRED: '18 SMB M3CS RETIRED: '16 MB M4GTS RETIRED: '16 BLK M2
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10-03-2022, 08:14 PM	#13
weinerbarn Unapologetic Tool Hoarder 734 Rep 964 Posts Drives: 2020 X5 M Competition Join Date: Nov 2020 Location: Missouri iTrader: (0)	I suspect if you curb checked one of theirs while test driving, you wouldn't be getting the super duper discount price or repairing the wheel. You'd be handed a bill to buy a new one at full retail price. Not your fault the tech was new or careless.
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10-03-2022, 09:28 PM	#14
UrzasTower Enlisted Member 64 Rep 37 Posts Drives: F95 X5MC, '97 E36 M3 (gone) Join Date: Sep 2022 Location: Massachusetts iTrader: (0)	I would be pushing for a new wheel as well. As another poster said, they can deal with a repair and selling it on…
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10-03-2022, 10:04 PM	#15
kgelfen360 Colonel 2255 Rep 2,054 Posts Drives: BMW Join Date: Aug 2022 Location: WA iTrader: (0)	New wheel no question!!! Why should you have repaired wheel if you have the basically new one.
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10-04-2022, 07:45 AM	#17
onfireX5 Brigadier General 3619 Rep 4,532 Posts Drives: F90M5,F85X5M Join Date: Jul 2015 Location: Va iTrader: (0)	If On mine, I would let them repair a scuff. No harm, no foul. Yours , as noted above, is missing a chunk. Probably can be repaired, but not on my ride. That could cause a stress riser and later crack….leaving you stranded with a flat.
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10-04-2022, 09:31 AM	#18
Wtfitzvi Captain 814 Rep 834 Posts Drives: ... Join Date: Jan 2018 Location: Ny iTrader: (0) Garage List 2015 Lamborghini Hu ... [10.00] 2018 BMW M3 [10.00] 1997 BMW E36 [0.00] 2022 BMW X5M [0.00] 2022 BMW 330i [0.00] 2023 Cadillac Escalade [0.00] 2023 Honda Civic Ty ... [10.00]	I would demand a new wheel...if it was a scuff or scratch a fix would just be fine. __________________ CURRENT: 97 E36 \| 15 Huracan 610-4 \| 18 F80 Competition \| 22 F95 Competition \| 24 G80 Competition \| 23 Escalade \| 24 Civic Type R
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10-04-2022, 11:15 AM	#19
MC2002X5MC Enlisted Member 71 Rep 36 Posts Drives: 2020 X5MC Join Date: Nov 2020 Location: Bay Area, CA iTrader: (0)	Same thing happened to me. I allowed the dealer to fix the rim, which did not turn out so great, so they agreed to swap my rim out with a new one.
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10-04-2022, 12:04 PM	#21
chefwong Major 368 Rep 1,018 Posts Drives: X5 Join Date: Sep 2007 Location: NYC iTrader: (0)	I've never needed curb rash repair but have swapped tires/rubbers/wheel mods all the time. The contact point where they break the bread or seat it - sometimes is alot of pressure in that area being depicted. IMO it would be a easy week point to micro fracture down the road if said/similar pressure would be in the repair spot. Whether it be the filler or just the paint/clear in that localized area
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10-04-2022, 03:27 PM	#22
rix5m Private First Class 49 Rep 101 Posts Drives: 2022 X5MC Join Date: Jul 2022 Location: RI iTrader: (0)	Going in on Monday told them if i don't like the results they will buy a new rim.
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