Review: Concord BMW Service, 328i Loaner and v31 (w/ pics)

bmw-hoya · 10-09-2008, 12:37 AM

This is a review of the service I recently encountered at Concord BMW; the loaner 328i I received from the dealership while my 335i was in for service; and the recently-released v31 software. You can skip down to any portion of this review that you are most interested in.

BMW Concord Service
I took my 335i for service at BMW Concord. My friend f’d up the rear passenger window and it wouldn’t close. It took some time, because they had to order a new part and then, when the part came in, they needed a couple of days with my car.

Anyway, long story short, the service was very good. My CA was Kathy. She was very nice and professional. Overall a very good experience. My only complaint is that it took a little longer to fix the issue than I thought it would. In the end, everything was paid for by the warranty.

Loaner 328i
Below are pictures of the Monaco Blue 328i loaner I got while my car was in service. Unfortunately, it was non-sport – I would have liked to try a sport model. Anyway, my 335i is Montego Blue, but I was very impressed with the Monaco Blue. It looked very distinguished and more formal, whereas the lighter Montego Blue looks flashier and more playful.

The most notable thing about the 328i was how noticeable the lack of 70-ish horsepower from my 335i was. I hate to say it. I don’t want to start another of those damned 328i vs 335i forums, but it’s the honest-to-god truth. I was so happy to get back in my 335i and have the increased power and acceleration.

Something I preferred about the 328i was that the child seat hooks were hidden behind the back seat cushions. There was just a little sticker indicating where the child seat hooks are and you had to pull back the seat cushion to expose the hooks. In my 335i, the seat hooks are covered by a piece of hard plastic, that looks a little unsightly and can also be unconformable to sit on/by. The 328i did not have rear folding seats, so I think that is why the seat hooks could be hidden behind the cushion. One down side to this (it certainly looked nicer and more comfortable) is that I could see the cushion getting worn down by constantly pulling it back and setting the child seat in. Again, I’m pretty sure this was just a function of the car not having rear fold down seats and not anything inherent in the 328i.

Version 31
As a (happy) consequence to my window problem, the dealer had to update my car’s software to v31, because the new part could only be run on the new software (according to the CA). I wasn’t going to argue! I now have v31 and have the work orders to prove it!

There’s been a lot of talk about whether v31 does anything to reduce the turbo lag. I can confirm that it does!!! Don’t get me wrong, it’s not gone completely, but it is much, much less pronounced.

That’s it. Sorry this was so long, but I had a lot to say! Hope you enjoyed reading this!

bsamoul · 10-09-2008, 12:41 AM

I hate BMW Concord

Vyruz Reaper · 10-09-2008, 12:44 AM

who the fuck takes pictures of their loaner car and posts it on this forum?

anyway, im in the bay too, and im about to take my car in for service and i NEED to get this v31 software... can you please post your receipt... im going to call concord to verify tomorrow morning

darkphantom · 10-09-2008, 12:45 AM

I hate 328i loaners.

Vyruz Reaper · 10-09-2008, 12:46 AM

Quote:

Originally Posted by darkphantom

I hate 328i loaners.

yeah but its better than getting stuck with an enterprise car.....

im dying alive with 29.2

i hope this is true that they have v31

darkphantom · 10-09-2008, 12:47 AM

^lol, I guess....unless the enterprise car is better than a 328i loaner...

Vyruz Reaper · 10-09-2008, 12:49 AM

Quote:

Originally Posted by darkphantom

^lol, I guess....unless the enterprise car is better than a 328i loaner...

it usually ends up being like a frickin pt cruiser or some lame shit like that...

again im a little baffled as to why we posted a million pics of his loaner and not one of his service receipt stating he got v31 software

bsamoul · 10-09-2008, 01:03 AM

yeah i had an HHR, zoom zoom. not.

phattbam · 10-09-2008, 01:07 AM

vyruz.. you sure you want to take it to concord? I can recommend a SA to work with at EastBay in Ptown.

bsamoul · 10-09-2008, 01:07 AM

Quote:

Originally Posted by phattbam

vyruz.. you sure you want to take it to concord? I can recommend a SA to work with at EastBay in Ptown.

+1000000000000000000000000

hahaha pleasanton FTW

phattbam · 10-09-2008, 01:23 AM

Quote:

Originally Posted by bsamoul

+1000000000000000000000000

hahaha pleasanton FTW

You have a preferred SA already there? If not PM me and I'll refer you to mine.

bsamoul · 10-09-2008, 01:31 AM

Quote:

Originally Posted by phattbam

You have a preferred SA already there? If not PM me and I'll refer you to mine.

Of course I do, I've been going there for a year.

simpleE92 · 10-09-2008, 01:32 AM

screw concord. i make the drive to eastbay every single time

bmw-hoya · 10-09-2008, 01:52 AM

Quote:

Originally Posted by Vyruz Reaper

it usually ends up being like a frickin pt cruiser or some lame shit like that...

again im a little baffled as to why we posted a million pics of his loaner and not one of his service receipt stating he got v31 software

Yeah, after all the sh*t you're talking, I'll be sure and PM my receipt right over.

Vyruz Reaper · 10-09-2008, 01:53 AM

Quote:

Originally Posted by bmw-hoya

Yeah, after all the sh*t you're talking, I'll be sure and PM my receipt right over.

its not shit

and im sure that im not the only one that wants to see the v31. post it

Barbera335 · 10-09-2008, 01:58 AM

Quote:

Originally Posted by darkphantom

I hate 328i loaners.

I don't understand this mentality, coming from someone who used to have a 328i I don't see what the problem is. It was the nicest car I have ever had until I bought my current car. It's a free car and a BMW at that. Seems like a good deal to me. The problem with people is they feel entitled to everything. It's called a courtesy loaner for a reason. You could give me a Chevy Aveo loaner and I would'nt give a shit. Afterall, your not buying the damn thing. Sorry for the rant and I'm not trying to call anyone out. It has just been a long day and those type of comments are a big pet peeve with me.

Deda · 10-09-2008, 02:00 AM

funny rims.

Vyruz Reaper · 10-09-2008, 02:00 AM

Quote:

Originally Posted by Barbera335

I don't understand this mentality, coming from someone who used to have a 328i I don't see what the problem is. It was the nicest car I have ever had until I bought my current car. It's a free car and a BMW at that. Seems like a good deal to me. The problem with people is they feel entitled to everything. It's called a courtesy loaner for a reason. You could give me a Chevy Aveo loaner and I would'nt give a shit. Afterall, your not buying the damn thing. Sorry for the rant and I'm not trying to call anyone out. It has just been a long day and those type of comments are a big pet peeve with me.

of v31!

hahah im done

nite

shaddai · 10-09-2008, 02:14 AM

I'd love to see the work order with v31 on it. Did you get the diagnostic printout with target DME number on it by chance? Feel free to PM me.

m2kev · 10-09-2008, 02:40 AM

i would die for a 328 loaner, instead when i had my car serviced I was stuck with a mini cooper base model for 20~ dollars.. i forgot. that pos was slow!!!!!!

DenverJayhawk · 10-09-2008, 09:11 AM

Quote:

Originally Posted by Vyruz Reaper

of v31!

hahah im done

nite

Vyruz,

You've got some nice cars. Can you post pics of the Benz, Lotus, and BMW? I didn't see anything in your garage.

ATSR · 10-09-2008, 09:27 AM

Quote:

Originally Posted by Vyruz Reaper

who the fuck takes pictures of their loaner car and posts it on this forum?

10-09-2008, 12:37 AM	#1
bmw-hoya Captain 25 Rep 634 Posts Drives: Montego Blue 335i Join Date: Sep 2007 Location: San Francisco iTrader: (0)	Review: Concord BMW Service, 328i Loaner and v31 (w/ pics) This is a review of the service I recently encountered at Concord BMW; the loaner 328i I received from the dealership while my 335i was in for service; and the recently-released v31 software. You can skip down to any portion of this review that you are most interested in. BMW Concord Service I took my 335i for service at BMW Concord. My friend f’d up the rear passenger window and it wouldn’t close. It took some time, because they had to order a new part and then, when the part came in, they needed a couple of days with my car. Anyway, long story short, the service was very good. My CA was Kathy. She was very nice and professional. Overall a very good experience. My only complaint is that it took a little longer to fix the issue than I thought it would. In the end, everything was paid for by the warranty. Loaner 328i Below are pictures of the Monaco Blue 328i loaner I got while my car was in service. Unfortunately, it was non-sport – I would have liked to try a sport model. Anyway, my 335i is Montego Blue, but I was very impressed with the Monaco Blue. It looked very distinguished and more formal, whereas the lighter Montego Blue looks flashier and more playful. The most notable thing about the 328i was how noticeable the lack of 70-ish horsepower from my 335i was. I hate to say it. I don’t want to start another of those damned 328i vs 335i forums, but it’s the honest-to-god truth. I was so happy to get back in my 335i and have the increased power and acceleration. Something I preferred about the 328i was that the child seat hooks were hidden behind the back seat cushions. There was just a little sticker indicating where the child seat hooks are and you had to pull back the seat cushion to expose the hooks. In my 335i, the seat hooks are covered by a piece of hard plastic, that looks a little unsightly and can also be unconformable to sit on/by. The 328i did not have rear folding seats, so I think that is why the seat hooks could be hidden behind the cushion. One down side to this (it certainly looked nicer and more comfortable) is that I could see the cushion getting worn down by constantly pulling it back and setting the child seat in. Again, I’m pretty sure this was just a function of the car not having rear fold down seats and not anything inherent in the 328i. Version 31 As a (happy) consequence to my window problem, the dealer had to update my car’s software to v31, because the new part could only be run on the new software (according to the CA). I wasn’t going to argue! I now have v31 and have the work orders to prove it! There’s been a lot of talk about whether v31 does anything to reduce the turbo lag. I can confirm that it does!!! Don’t get me wrong, it’s not gone completely, but it is much, much less pronounced. That’s it. Sorry this was so long, but I had a lot to say! Hope you enjoyed reading this! Attached Images
	Appreciate 0 Tweet Quote

10-09-2008, 12:41 AM	#2
bsamoul Major General 165 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	I hate BMW Concord __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
	Appreciate 0 Quote

10-09-2008, 12:44 AM	#3
Vyruz Reaper Reverse Homer 151 Rep 1,064 Posts Drives: ///M240i Join Date: May 2007 Location: Sunny SoCal iTrader: (6)	who the fuck takes pictures of their loaner car and posts it on this forum? anyway, im in the bay too, and im about to take my car in for service and i NEED to get this v31 software... can you please post your receipt... im going to call concord to verify tomorrow morning
	Appreciate 0 Quote

10-09-2008, 12:45 AM	#4
darkphantom Banned 595 Rep 5,946 Posts Drives: E93 335i Join Date: Aug 2007 Location: The place for Bimmers iTrader: (4)	I hate 328i loaners.
	Appreciate 0 Quote

10-09-2008, 12:47 AM	#6
darkphantom Banned 595 Rep 5,946 Posts Drives: E93 335i Join Date: Aug 2007 Location: The place for Bimmers iTrader: (4)	^lol, I guess....unless the enterprise car is better than a 328i loaner...
	Appreciate 0 Quote

10-09-2008, 01:03 AM	#8
bsamoul Major General 165 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	yeah i had an HHR, zoom zoom. not. __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
	Appreciate 0 Quote

10-09-2008, 01:07 AM	#9
phattbam Major General 180 Rep 5,822 Posts Drives: '17 Protonic Blue i3 REx Join Date: Sep 2007 Location: sf area iTrader: (21)	vyruz.. you sure you want to take it to concord? I can recommend a SA to work with at EastBay in Ptown.
	Appreciate 0 Quote

10-09-2008, 01:32 AM	#13
simpleE92 Captain 48 Rep 741 Posts Drives: e92 Join Date: Jan 2008 Location: norcal iTrader: (2)	screw concord. i make the drive to eastbay every single time __________________ 20x10 and 20x8.5 / 285-245 / et 35 all around / rear fenders rolled / 6000k hid headlights / 6000k hid fog lights / GP Thunder cornering lights / Mtec Super White angel eyes / full led interior / led plate lights / h&r sport spings / 2-10 inch kicker L7 / kicker 1500x2 amp / kicker 1000x4 /full dynamat trunk/5% tints all around / ACS Style Roof Spoiler / carbon fiber roundel overlays / led plate lights/ more to come........
	Appreciate 0 Quote

10-09-2008, 02:00 AM	#17
Deda Major General 564 Rep 7,034 Posts Drives: BMW M5 comp Join Date: Apr 2008 Location: Croatia iTrader: (0)	funny rims.
	Appreciate 0 Quote

10-09-2008, 02:14 AM	#19
shaddai former N54 owner 11 Rep 607 Posts Drives: 2008 Audi S4 DTM Join Date: Mar 2008 Location: Bay Area, CA iTrader: (0) Garage List 2008 335i [0.00]	I'd love to see the work order with v31 on it. Did you get the diagnostic printout with target DME number on it by chance? Feel free to PM me.
	Appreciate 0 Quote

10-09-2008, 02:40 AM	#20
m2kev Major 89 Rep 1,187 Posts Drives: G87 M2 Join Date: Apr 2008 Location: San Clemente, CA iTrader: (14)	i would die for a 328 loaner, instead when i had my car serviced I was stuck with a mini cooper base model for 20~ dollars.. i forgot. that pos was slow!!!!!! __________________
	Appreciate 0 Quote