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      08-03-2020, 05:13 PM   #1
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Trouble with data privacy menu item for remote 360 and drive recorder

Anyone else having difficulty with not having all menu options available? I do not have a data privacy menu option under general settings so I cannot get remote 360 view or download apps so no drive recorder. BMW genius and bmw assist are stumped. Any ideas?

Last edited by mswaz; 08-03-2020 at 09:54 PM..
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      08-03-2020, 05:15 PM   #2
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Anyone else having difficulty with not having all menu options available? I do not have a data privacy menu option under general settings so I cannot get remote 360 view or download apps so no drive recorder. BMW genius and bmw assist are stumped. Any ideas?
I'm having same issue, complained a week ago, awaiting response from the german technicians.
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      08-04-2020, 01:07 AM   #3
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Keep us posted if you get an answer
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      08-04-2020, 02:17 AM   #4
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Dumb question, have you already tried to restart idrive?
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      08-04-2020, 02:07 PM   #5
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Yes reset the I drive with help from genius and assist. No luck. I might try resetting all driver data and see if that does anything
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      08-04-2020, 03:48 PM   #6
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Mine works fine. Do you know what version software your car is on? I'm pretty sure mine is on a old 11/2019 version.

I def. had to go into the cars menu and checked off all the boxes before things all worked on my connected drive app.

Alan
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      08-04-2020, 04:24 PM   #7
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I got things to work, very strange, I reset the vehicle data in Car/Settings/General settings/ reset vehicle data.

Afterwards everything was lost but all the menu items were there and i was able to configure the drive recorder and remote 3d view. All the apps in connected drive showed up as well. I wonder if it had anything to do with setting up my driver profile. Now i am just under guest.
now that i know how to reset and what that does i will probably try to set up my driver profile again.
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      08-05-2020, 10:59 AM   #8
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Its all crap. Mine wont even update the current fuel level or range let alone let me lock or unlock. In fact nothing is working. its shite, i wish someone would steal it.
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      08-05-2020, 11:44 AM   #9
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Holding the radio power button in for 70 seconds will reboot the I drive and restart it. You could try that. Also reset the vehicle data if nothing works you have nothing to lose.
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      08-05-2020, 02:41 PM   #10
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Mine wasn't working a few weeks ago. Not sure what changed but it was working prior. What fixed it was I deleted the app on my phone, removed my phone from the car and installed/reconnected everything. That fixed all of my issues.

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      08-05-2020, 02:46 PM   #11
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Quote:
Originally Posted by Alan l. View Post
Mine wasn't working a few weeks ago. Not sure what changed but it was working prior. What fixed it was I deleted the app on my phone, removed my phone from the car and installed/reconnected everything. That fixed all of my issues.

Alan
I’ve tried deleting the app on my mobile to no effect but not tried deleting the phone from the car. I will give that a go
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      08-05-2020, 10:22 PM   #12
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Its all crap. Mine wont even update the current fuel level or range let alone let me lock or unlock. In fact nothing is working. its shite, i wish someone would steal it.
Too bad you can't remote unlock it or activate the horn from a safe distance to get the shady character's attention when they cruise by your car.
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