07-09-2020, 01:54 AM | #1 |
Second Lieutenant
171
Rep 258
Posts |
VRSF
Do we have any representatives of this company on here?
I've been trying for two weeks to resolve a problem with a brand new Downpipe I purchased from them. Seems they don't check their inbox |
07-09-2020, 02:19 AM | #2 | |
Colonel
2356
Rep 2,964
Posts |
Quote:
Just my 2-cents - hope this helps |
|
Appreciate
0
|
07-09-2020, 02:35 AM | #3 |
Second Lieutenant
171
Rep 258
Posts |
Not this issue specifically.
I've got a 2020 EU spec B48 G20. It turns out EU cars have GPF filters in the centre section of the exhaust - thus meaning the pipe work is different and won't allow mating to the VRSF piece. I've tried a dozen times to email them, only one reply over the past two weeks. They were most helpful when it came to the sales enquiry. Very quick replies back then. Fast forward to now they've had the cash and I'm left with a part that doesn't fit - seems they don't wanna know. Really disappointing service. |
Appreciate
0
|
07-09-2020, 04:58 AM | #4 | |
Private First Class
119
Rep 162
Posts |
Quote:
|
|
Appreciate
0
|
07-09-2020, 04:07 PM | #5 | ||
Second Lieutenant
171
Rep 258
Posts |
Quote:
I was advised it would fit before I purchased it. However it doesn't fit. I accept that perhaps this US based company may not know about the newer EU models with GPF. However, they know now. And still today they advertise it as being compatible and still they choose to ignore my daily emails asking for a resolution. I've waited 2wks before having a moan on here. I though that's more than enough time for them to offer a resolution. Hopefully those reading this may think twice before buying from them. Below is taken from the website |
||
Appreciate
0
|
07-09-2020, 05:17 PM | #6 |
Petrolhead
1942
Rep 3,521
Posts |
I hope someone responds and you get your money back. It was definitely not your fault if you gave them all the details needed before you bought it and they confirmed figment.
I’ve read similar stuff about VRSF in the F30 forum too. People complaining about their after sales.
__________________
Current:
2020 BMW 330i xDrive 2018 Audi SQ5 Prestige 2017 Audi A7 Prestige |
Appreciate
1
Don76170.50 |
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|