[aspiring335]

For all who've seen my Drive Belt Failed posts, you'll know I had what should have been a minor issue with my X5 that was handled pretty terribly, resulting in my vehicle being off the road for two months.

Is anyone able to assist with a contact at BMW Canada or BMW North America? The BMW Canada rep who was handling my case has completely dropped off the radar, did not follow up with me as promised and is now dodging calls and not returning voicemails. Given that he verbally promised a "financial settlement," I'm not about to let this slide.

If anyone can suggest a contact by PM, that would be great.

[Marty in NY]

Originally Posted by aspiring335

For all who've seen my Drive Belt Failed posts, you'll know I had what should have been a minor issue with my X5 that was handled pretty terribly, resulting in my vehicle being off the road for two months.

Is anyone able to assist with a contact at BMW Canada or BMW North America? The BMW Canada rep who was handling my case has completely dropped off the radar, did not follow up with me as promised and is now dodging calls and not returning voicemails. Given that he verbally promised a "financial settlement," I'm not about to let this slide.

If anyone can suggest a contact by PM, that would be great.

Someone, AndroidRobot maybe, posted a number of BMW NA folks with emails and addresses. I just can't remember under which thread it is. However, take a look at threads he authored because I really don't recall it being a thread of its own or titled as such. If I can find it, I'll reply again.

[Marty in NY]

Found what I remember seeing, it was posted by dream54ing on 6-18-2019 in AndroidRobots thread


Try this.. ..

Originally Posted by dream54ing

not sure if you gone down this route, but email each executive and work your way down to Mr Kuhnt. Express how the case manager is handling the issue.
hopefully they can assign one of Mr. Kuhnt personal assistant to oversee your case.
Also let them know Mr. Ly said so! or not ;P

Primary Contact
Richard Hart
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Richard.Hart@bmwna.com


Shaun Bugbee
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Shaun.Bugbee@bmwna.com

Chief Executive
Bernhard Kuhnt
CEO of BMW North America
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Bernhard.Kuhnt@bmwna.com

from https://www.elliott.org/company-contacts/bmw/

www.bmwgroup.com
Facebook: http://www.facebook.com/BMWGroup
Twitter: http://twitter.com/BMWGroup
YouTube: http://www.youtube.com/BMWGroupview
Google+: http://googleplus.bmwgroup.com

[aspiring335]

Originally Posted by Marty in Bgm

Found what I remember seeing, it was posted by dream54ing on 6-18-2019 in AndroidRobots thread


Try this.. ..

Thanks, much appreciated.

The dealer has now come forward with a proposed settlement (basically a refund of two months' lease payments, which I don't view as remotely acceptable). It's very odd that the dealer handles this, but they explained that they negotiate the figure and then it gets processed as a warranty claim. Seems like a way for BMW Canada to wash their hands of any direct involvement in the discussions, which again tells me they don't stand behind their product or their dealers.

[AEC]

What are you hoping to get from BMW and/or the dealer? What do you think would be fair?

[aspiring335]

Originally Posted by AEC

What are you hoping to get from BMW and/or the dealer? What do you think would be fair?

I'm not 100% sure. I expected a gesture over and above the lease payments for when the car was not able to be driven. Not having to pay for a vehicle I couldn't use doesn't seem like it factors in any of the pain-in-the-a** factor of chasing the dealer and BMW Canada for information for two months.

If it was my business, I would be OK with offering the customer four months of lease payments rather than two.