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BMW Z4 Forums (G29) BMW Z4 (G29) General Forum Connected Drive Services stopped working.

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      08-22-2019, 05:18 AM   #1
kv1980
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Connected Drive Services stopped working.

I noticed yesterday my Connected Drive Services stopped working. Last known location of my z4 wasnt'updated since 17h30,also remote controls on my smartphone can not be send to the car. Even the weather app in the car stays blank. When I try to access connected drive in the car nothing shows...
I called the dealer but they haven't a lot of experience with the new I-drive system. Afterwards I called the helpdesk of Connected Drive Services,they think the simcard of the car is broken...
Have made an appointment tomorrow at my dealer to diagnose the car...
Car is 2 months old...Curious to see if it is the simcard...
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      08-22-2019, 07:09 AM   #2
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Suggest a search on the fora. Connected Drive is finicky and has lots of issues and outages. Hence, enjoy driving and forget CD.
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      08-22-2019, 11:00 AM   #3
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My connected drive went a bit wonky yesterday too. I just left it over night and tried it again this morning. When I opened the app on my phone, it stated that I had a remote software update. I went forward with the update and now everything with my connected drive works again, so I suspect that Bmw was pushing something down stream
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      08-22-2019, 01:42 PM   #4
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Quote:
Originally Posted by str86diesel View Post
My connected drive went a bit wonky yesterday too. I just left it over night and tried it again this morning. When I opened the app on my phone, it stated that I had a remote software update. I went forward with the update and now everything with my connected drive works again, so I suspect that Bmw was pushing something down stream
To confirm: you had an OTA iDrive software update? To which version?
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      08-22-2019, 07:21 PM   #5
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Noticed mine has been acting up today, too. Didn't update location. Tried remote start while I was leaving office. Didn't work. But something updated and it updated location from mid-morning … but not where it was parked at office.
<sigh>
Did I mention that my other car is a Ford Explorer? Drive it in winter. Use the remote start to warm up the car when leaving office. Works every freakin' time. And once there were a couple of days when it was a bit slow - once they fixed that, next time I opened the app, there was a message from Ford along the lines of "we sincerely apologize for the performance problems, etc. etc."!!!!

It does leave a bit of a sour taste in my mouth that BMW highlights the luxury premium experience and markets their new super duper OS … and gets trumped by Ford without them even trying.

Yet, I still enjoy driving the Z4 more than driving the Explorer! ;-)
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      08-22-2019, 07:22 PM   #6
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Quote:
Originally Posted by str86diesel View Post
My connected drive went a bit wonky yesterday too. I just left it over night and tried it again this morning. When I opened the app on my phone, it stated that I had a remote software update. I went forward with the update and now everything with my connected drive works again, so I suspect that Bmw was pushing something down stream
Quote:
Originally Posted by German1967 View Post
To confirm: you had an OTA iDrive software update? To which version?
I would like to know, too! About a week ago it looked like my Connected app on phone offered a software update, and promptly ended up downloading … nothing.
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      08-22-2019, 07:42 PM   #7
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Quote:
Originally Posted by CeEl View Post
Noticed mine has been acting up today, too. Didn't update location. Tried remote start while I was leaving office. Didn't work. But something updated and it updated location from mid-morning … but not where it was parked at office.
<sigh>
Did I mention that my other car is a Ford Explorer? Drive it in winter. Use the remote start to warm up the car when leaving office. Works every freakin' time. And once there were a couple of days when it was a bit slow - once they fixed that, next time I opened the app, there was a message from Ford along the lines of "we sincerely apologize for the performance problems, etc. etc."!!!!

It does leave a bit of a sour taste in my mouth that BMW highlights the luxury premium experience and markets their new super duper OS … and gets trumped by Ford without them even trying.

Yet, I still enjoy driving the Z4 more than driving the Explorer! ;-)
It is all part of the experience of driving a superior German car....

And I am allowed to say that...
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      08-23-2019, 11:20 AM   #8
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Quote:
Originally Posted by German1967 View Post
To confirm: you had an OTA iDrive software update? To which version?
It was actually not an OTA iDrive update, sorry it was an update that looked like my car was sending to my phone for the app. Also, when I open the app on my phone, the car no longer shows a blanket over it and it actually shows a picture of my car.
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      08-23-2019, 11:37 AM   #9
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Quote:
Originally Posted by str86diesel View Post
Quote:
Originally Posted by German1967 View Post
To confirm: you had an OTA iDrive software update? To which version?
It was actually not an OTA iDrive update, sorry it was an update that looked like my car was sending to my phone for the app. Also, when I open the app on my phone, the car no longer shows a blanket over it and it actually shows a picture of my car.
Yep, blankets are gone ... for now...
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      08-23-2019, 02:54 PM   #10
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Went to the dealer today. Did an update of the whole infotainment.
Now I have new 'modern' icons in the 'apps' submenu.
Remote controls are all working again BUT the weather app and BMW Store don't work!
After the update I have a seperate Spotify icon also but connection to Spotify (with my login and password) doesn't work either. I can login to the app but he doesnt't find any music.
Dealer has made a report to BMW,now we have to wait what they are going to answer...
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      08-23-2019, 06:06 PM   #11
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Quote:
Originally Posted by German1967 View Post
It is all part of the experience of driving a superior German car....

And I am allowed to say that...
Almost afraid to experience a not so superior German car ...

I was hoping to have left the Deutsche Servicewüste behind me ...
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      08-24-2019, 03:13 PM   #12
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Quote:
Originally Posted by kv1980 View Post
Went to the dealer today. Did an update of the whole infotainment.
Now I have new 'modern' icons in the 'apps' submenu.
Remote controls are all working again BUT the weather app and BMW Store don't work!
After the update I have a seperate Spotify icon also but connection to Spotify (with my login and password) doesn't work either. I can login to the app but he doesnt't find any music.
Dealer has made a report to BMW,now we have to wait what they are going to answer...
After sitting overnight EVERYTHING works fine! Unbelievable...
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