[Mero]

I've heard things about Open Road BMW in Edison, NJ in the past, but I figured they might be isolated issues so I'd give them a shot. I sent an internet request and and a CA got back to me quickly. We played phone and email tag for a bit, since I was traveling on business, but he was very good with calling back. Finanly we spoke and I told him I was willing to only pay $500 over invoice. He told me great, you have a deal. We can do everything over the phone or email. I'd just have to come in to sign the paperwork. I thought, wow great service.

Meanwhile, I had sent the same email to several other dealers and receiving phone calls from them saying they would do $500 over. When the Open Road BMW CA called me back, I told him about the other dealers. He said, just to earn my business, he'd give me the car at invoice. Wow, lets do it.

The next day I email him to confirm and all of a sudden, I have to come into the Center to work on the deal, but he can do $500 over. What??? yesterday he told me invoice!

Typical crap that give car salesman a bad name. It is a shame because that CA represents the whole dealership and now I would never recommend Open Road BMW to anyone.

[Jet335i]

That's a pretty harsh conclusion considering the cirumstances...it's a shame you couldn't get invoice, but at least he didn't wait till you got in there to sign the papers that he sprung that on you...probably his higher-ups saying that and not him.

[imaznumkay]

woah, seems like $ related issue.
my sister always gets her service done at Open Road and they've been speedy/quick and very helpful everytime. hope it's an isolated incident.

[Mero]

It may be a little harsh, but unfortunately that is my opinion. Just putting it out there so other buyers can make informed decisions.

[wolfer]

Originally Posted by Mero

I've heard things about Open Road BMW in Edison, NJ in the past, but I figured they might be isolated issues so I'd give them a shot. I sent an internet request and and a CA got back to me quickly. We played phone and email tag for a bit, since I was traveling on business, but he was very good with calling back. Finanly we spoke and I told him I was willing to only pay $500 over invoice. He told me great, you have a deal. We can do everything over the phone or email. I'd just have to come in to sign the paperwork. I thought, wow great service.

Meanwhile, I had sent the same email to several other dealers and receiving phone calls from them saying they would do $500 over. When the Open Road BMW CA called me back, I told him about the other dealers. He said, just to earn my business, he'd give me the car at invoice. Wow, lets do it.

The next day I email him to confirm and all of a sudden, I have to come into the Center to work on the deal, but he can do $500 over. What??? yesterday he told me invoice!

Typical crap that give car salesman a bad name. It is a shame because that CA represents the whole dealership and now I would never recommend Open Road BMW to anyone.

let me get this straight, you are buying a vehicle in excess of 40k and you are upset about $500.00 hhmmm what seems wrong with this picture?

[Mero]

Originally Posted by wolfer

let me get this straight, you are buying a vehicle in excess of 40k and you are upset about $500.00 hhmmm what seems wrong with this picture?

It's not about the money, it's honesty and keeping your word. It's called good business.