Brand New X3 Fuel Leak

X3JAM · 02-27-2019, 10:10 AM

So... I collected my brand new X3 30d on 7th February 2019 and I've had quite a few issues with the car:

1. Driving home having just completed the handover with the dealership and the EML illuminates 20 or so miles from the dealership. Returned the following day to be told that the SCR (Ad Blue) system was still in transport mode.

2. Collected the car for a second time and on the journey home the EML illuminates again... back to the dealership and this time they tell me it's the Ad Blue metering valve that is faulty and needs to be replaced. Leave the car with them and they successfully repair it.

3. I've had the car back from the dealership for 14 days and it's now back with them having been recovered yesterday after I spotted a pool of diesel on my driveway. Turns out the return fuel line is damaged and the part is on back order from Germany.

I've started the formal rejection process with BMW Financial Services as I no longer have confidence in the vehicle and very much feel like I've been sold a lemon!

Am I just unlucky or has anyone else experienced problems like this with their new X3s?

D69GMB · 02-27-2019, 10:36 AM

Wow that is not good. Think you have done the best thing by starting the rejection process.I am awaiting delivery and hope I won't have any problems. Hope you have hit them for a decent loaner?.

SROC3 · 02-27-2019, 10:55 AM

The cars are usually well built.....That's definitely a lemon and a fuel leak issue is a VERY big problem and can be dangerous. I'd still try and get a new car and don't let this one deter you from how awesome the X3 is. Good luck man!

MarkyM · 02-27-2019, 11:13 AM

Quote:

Originally Posted by X3JAM

So... I collected my brand new X3 30d on 7th February 2019 and I've had quite a few issues with the car:

1. Driving home having just completed the handover with the dealership and the EML illuminates 20 or so miles from the dealership. Returned the following day to be told that the SCR (Ad Blue) system was still in transport mode.

2. Collected the car for a second time and on the journey home the EML illuminates again... back to the dealership and this time they tell me it's the Ad Blue metering valve that is faulty and needs to be replaced. Leave the car with them and they successfully repair it.

3. I've had the car back from the dealership for 14 days and it's now back with them having been recovered yesterday after I spotted a pool of diesel on my driveway. Turns out the return fuel line is damaged and the part is on back order from Germany.

I've started the formal rejection process with BMW Financial Services as I no longer have confidence in the vehicle and very much feel like I've been sold a lemon!

Am I just unlucky or has anyone else experienced problems like this with their new X3s?

That is bad luck sorry to here that, it does sound like they mis-diagnosed it the first time and then possibly caused the problem with the fuel leak the 2nd time repaired?

I think you've done the right thing though with that car but do give the X3 another try, I've been on this forum nearly a year and generally seen very little complaints

BMWZ4 · 02-27-2019, 01:08 PM

Yeah, agreed. Sounds like maybe the 2nd visit caused the other issue(s)?

JustChris · 02-27-2019, 02:27 PM

Quote:

Originally Posted by SROC3

The cars are usually well built.....That's definitely a lemon and a fuel leak issue is a VERY big problem and can be dangerous. I'd still try and get a new car and don't let this one deter you from how awesome the X3 is. Good luck man!

This.
Sorry to hear though OP.

HoustonEaDo · 02-27-2019, 04:39 PM

Sorry you are having so many issues on a new vehicle - been there done that it's not fun at all...

I'm not sure what your lemon laws are over there, but here in the US, that wouldn't be considered a lemon until 3 visits for the same thing or they can't fix the issue(s). If they are fixing your issues, I doubt you could lemon it..

Just went through a lemon-law buyback on a Volvo...it's a pita

(My knowledge is only of US/Texas laws so I may be way off if your laws are different)

BobsM3Coupe · 02-27-2019, 06:44 PM

Quote:

Originally Posted by X3JAM

Turns out the return fuel line is damaged and the part is on back order from Germany.

Sorry to hear these things.

It's sad but true how BMW has everything on backorder.
If the air they put in the tires wasn't free, that would also be on backorder.

nogren · 02-28-2019, 02:28 PM

Sorry to hear. My 30d, built in South Africa, seems solid after 3 months now.

If you check on newtis.info or realoem.com how complicated the SCR system is, I would say it's likely they created the fuel leak the second time, and that when it is fixed, you should have a great car to live with for a long time!

X3JAM · 02-28-2019, 02:59 PM

Good news. BMW have agreed to take the car back and the dealership is sourcing me a replacement. All in the result that I was looking for.

adam.b · 02-28-2019, 05:40 PM

Grate result for you, new car coming.
I have noticed on my that ad-blue was showing that 1.5 liter can be added with 10 miles on the clock

someone forgot to top up to full?

MechX3M40i · 02-28-2019, 09:49 PM

Quote:

Originally Posted by X3JAM

Good news. BMW have agreed to take the car back and the dealership is sourcing me a replacement. All in the result that I was looking for.

That's good news! Hope the new car will behave well as expected and give you a fresh start with a proper BMW experience! Enjoy the ride!

02-27-2019, 10:10 AM	#1
X3JAM Registered 9 Rep 4 Posts Drives: X3 30d Join Date: Feb 2019 Location: Glasgow iTrader: (0)	Brand New X3 Fuel Leak So... I collected my brand new X3 30d on 7th February 2019 and I've had quite a few issues with the car: 1. Driving home having just completed the handover with the dealership and the EML illuminates 20 or so miles from the dealership. Returned the following day to be told that the SCR (Ad Blue) system was still in transport mode. 2. Collected the car for a second time and on the journey home the EML illuminates again... back to the dealership and this time they tell me it's the Ad Blue metering valve that is faulty and needs to be replaced. Leave the car with them and they successfully repair it. 3. I've had the car back from the dealership for 14 days and it's now back with them having been recovered yesterday after I spotted a pool of diesel on my driveway. Turns out the return fuel line is damaged and the part is on back order from Germany. I've started the formal rejection process with BMW Financial Services as I no longer have confidence in the vehicle and very much feel like I've been sold a lemon! Am I just unlucky or has anyone else experienced problems like this with their new X3s?
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02-27-2019, 10:36 AM	#2
D69GMB Lieutenant Colonel 463 Rep 1,576 Posts Drives: BMW Join Date: Jul 2018 Location: Ayrshire iTrader: (0)	Wow that is not good. Think you have done the best thing by starting the rejection process.I am awaiting delivery and hope I won't have any problems. Hope you have hit them for a decent loaner?.
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02-27-2019, 10:55 AM	#3
SROC3 The limit of adhesion is my home. 1702 Rep 3,778 Posts Drives: Like a Boss. Join Date: Sep 2006 Location: three.one.zero iTrader: (1)	The cars are usually well built.....That's definitely a lemon and a fuel leak issue is a VERY big problem and can be dangerous. I'd still try and get a new car and don't let this one deter you from how awesome the X3 is. Good luck man! __________________ 2019 X3 xDrive30i Glacier Silver \| Cognac w/ Fine Cove \| MSport \| Premium \| Dynamic Handling PKG \| Drive Assist \| HK w/ Bavsound Upgrade \|
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02-27-2019, 01:08 PM	#5
BMWZ4 Major General 1910 Rep 5,105 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	Yeah, agreed. Sounds like maybe the 2nd visit caused the other issue(s)? __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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02-27-2019, 04:39 PM	#7
HoustonEaDo First Lieutenant 153 Rep 372 Posts Drives: 2019 X3 M40i Join Date: Jul 2006 Location: Houston iTrader: (0) Garage List 2019 BMW X3 M40i [0.00]	Sorry you are having so many issues on a new vehicle - been there done that it's not fun at all... I'm not sure what your lemon laws are over there, but here in the US, that wouldn't be considered a lemon until 3 visits for the same thing or they can't fix the issue(s). If they are fixing your issues, I doubt you could lemon it.. Just went through a lemon-law buyback on a Volvo...it's a pita (My knowledge is only of US/Texas laws so I may be way off if your laws are different)
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02-28-2019, 02:28 PM	#9
nogren Captain 327 Rep 967 Posts Drives: G01 30d Join Date: Jun 2013 Location: Sweden iTrader: (0)	Sorry to hear. My 30d, built in South Africa, seems solid after 3 months now. If you check on newtis.info or realoem.com how complicated the SCR system is, I would say it's likely they created the fuel leak the second time, and that when it is fixed, you should have a great car to live with for a long time! __________________ G01 X3 30d 2018-09 - Sophistograu Brillanteffekt Metallic/ Leder Vernasca Mokka Dekorsteppung
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02-28-2019, 02:59 PM	#10
X3JAM Registered 9 Rep 4 Posts Drives: X3 30d Join Date: Feb 2019 Location: Glasgow iTrader: (0)	Good news. BMW have agreed to take the car back and the dealership is sourcing me a replacement. All in the result that I was looking for.
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02-28-2019, 05:40 PM	#11
adam.b Lieutenant 189 Rep 500 Posts Drives: iX3 Premier Join Date: Nov 2018 Location: Bedford, UK iTrader: (0)	Grate result for you, new car coming. I have noticed on my that ad-blue was showing that 1.5 liter can be added with 10 miles on the clock someone forgot to top up to full?
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