[335e92tx]

I brought the car in to check out the headlight vibration ( http://www.e90post.com/forums/showthread.php?t=149319 ) and they said just about all the screws were loose. Then they asked WHERE the car was last repaired - ah duh.. at their dealership when they put on the oil cooler. !!!

Then he said they would order the bracket described in the tech bulletin. On top of that, I had to call them at 4:30 to find out the status and I had dropped it off at 8. Then they said they would have the part overnighted. So I wonder if all that would have taken place before the end of the day had I NOT called?

[Ryan@Motorwerks]

momentum?

[335e92tx]

Nope - it was garlyn shelton in bryan

[tjnptel1]

you have a loaner right?

[335e92tx]

yep - e90-328

[tjnptel1]

Originally Posted by 335e92tx

yep - e90-328

no offense but why be a dick and give them less then 5s when you weren't inconvenienced?

fine.. they forgot to give you a call but they overnighted the part.. you should have the car ready today. Nobody is perfect, they have 100s of cars to deal with daily..

[bolinp78]

Originally Posted by 335e92tx

yep - e90-328

How noticeable was the power difference from the 335 to the 328?

[tjnptel1]

Originally Posted by bolinp78

How noticeable was the power difference from the 335 to the 328?

is this a rhetorical question?

[335e92tx]

Originally Posted by tjnptel1

no offense but why be a dick and give them less then 5s when you weren't inconvenienced?

fine.. they forgot to give you a call but they overnighted the part.. you should have the car ready today. Nobody is perfect, they have 100s of cars to deal with daily..

Ah, this is not a very large dealership. I doubt they deal with more than about 20-30 per day. And I WAS inconvenienced. If they had tightened it right the first time, I might not have even noticed the vib and it not required the additional part.

[unagi1]

+1, if they hadn't botched the job the OP wouldn't have to take the time to go in. For me at least, I'm in transit or at work well before my service dept. opens or closes, so I know I'd be pissed.

Also, at this stage of the game, this isn't Honda, the dealership should be calling *you*, not the other way around.

[Greeney]

I brought my car in for a failed restraint system it took them 8 days to fix, and than I didnt get a call that it was finished. I was alerted of the completed car by the survey people asking me how my experience was? Well shitty to say the least. Not only did they not fix the problem they now broke my pax side front door lock, and messed my whole interior up. Wonderful people these Techs...

[mrwma237]

Originally Posted by tjnptel1

no offense but why be a dick and give them less then 5s when you weren't inconvenienced?

fine.. they forgot to give you a call but they overnighted the part.. you should have the car ready today. Nobody is perfect, they have 100s of cars to deal with daily..

By not giving 5 doesn't qualify him as a 'dick'.

BMW proudly claims to be the Ultimate Driving Machine, so they should honor their cars with excellent service as much as possible. Giving them whatever grade you think they deserve is absolutely necessary. This is the only way to maintain a good quality control. What would be the point of their ridiculous survey if everyone just give them 5s? I say ridiculous survey because I think their surveys is one of the worst worded surveys ever. 1 Pass with 4 Fails as answer options.

[darkphantom]

yeah I gave BMW of north all 5s except one 4 in which they didn't have the parts for my service which they said they would call. It's been a week no call...

[E90Curious]

Originally Posted by mrwma237

By not giving 5 doesn't qualify him as a 'dick'.

BMW proudly claims to be the Ultimate Driving Machine, so they should honor their cars with excellent service as much as possible. Giving them whatever grade you think they deserve is absolutely necessary. This is the only way to maintain a good quality control. What would be the point of their ridiculous survey if everyone just give them 5s? I say ridiculous survey because I think their surveys is one of the worst worded surveys ever. 1 Pass with 4 Fails as answer options.

People are way too accepting of mediocre service not just at dealerships but everywhere. Everyone complains about how bad service has become, but fail to realize the reason its become that way is because so many people are willing to accept mediocre service.

[anerbe]

Originally Posted by E90Curious

People are way too accepting of mediocre service not just at dealerships but everywhere. Everyone complains about how bad service has become, but fail to realize the reason its become that way is because so many people are willing to accept mediocre service.

+1

People writing all 5's because the dealership simply did the job makes it hard to obtain great service from such dealerships that do deserve all 5's. why would somebody put more effort into something, when they can simply do mediocre work and get the same rating.

I've given all 5's, as I make the dealership aware of what it will take to make it all 5's. They want you to give them that input. Mess-up's do happen - give them the chance to make it right and go beyond normal service. Dont' just keep quiet and "stick it" to them on the survey. Open communication with your SA will normally lead to a great relationship.

[ALPINE6SPD]

Originally Posted by 335e92tx

I brought the car in to check out the headlight vibration ( http://www.e90post.com/forums/showthread.php?t=149319 ) and they said just about all the screws were loose. Then they asked WHERE the car was last repaired - ah duh.. at their dealership when they put on the oil cooler. !!!

Then he said they would order the bracket described in the tech bulletin. On top of that, I had to call them at 4:30 to find out the status and I had dropped it off at 8. Then they said they would have the part overnighted. So I wonder if all that would have taken place before the end of the day had I NOT called?

If you did not call them they would have called you. That is what would have happened.

[tjnptel1]

Originally Posted by anerbe

+1

People writing all 5's because the dealership simply did the job makes it hard to obtain great service from such dealerships that do deserve all 5's. why would somebody put more effort into something, when they can simply do mediocre work and get the same rating.

I've given all 5's, as I make the dealership aware of what it will take to make it all 5's. They want you to give them that input. Mess-up's do happen - give them the chance to make it right and go beyond normal service. Dont' just keep quiet and "stick it" to them on the survey. Open communication with your SA will normally lead to a great relationship.

i see what you guys mean.. i am just a really patient guy.. as long as work gets done in a fashionable order.. i don't really care.

[335e92tx]

Originally Posted by ALPINE6SPD

If you did not call them they would have called you. That is what would have happened.

Im glad your so confident..

I seriously doubt it would have happened AND in time for the parts to get overnighted. When I called, they said they had not even been working on MY car. They admitted the tech had switched to another vehicle and would have to get back to mine.

[danimal]

Originally Posted by anerbe

They want you to give them that input. Mess-up's do happen - give them the chance to make it right and go beyond normal service. Dont' just keep quiet and "stick it" to them on the survey. Open communication with your SA will normally lead to a great relationship.

Bingo.

-Dan

[1clean335i]

Originally Posted by tjnptel1

no offense but why be a dick and give them less then 5s when you weren't inconvenienced?

fine.. they forgot to give you a call but they overnighted the part.. you should have the car ready today. Nobody is perfect, they have 100s of cars to deal with daily..

+1
glad to see somebody is living in the real world

[purplewidow]

omg calm the fricken hell down..geeeze..they didn't call you? you evere think people get super super busy and a mistake happens..maybe if you took this attitude toward them sure i wouldn't call you...if they were a dick to you maybe you have the right but just by awsking who did the work you get pissed? i hate these posts on here..geeze give me a break..you think any of us care..you act like they scratched your hood and they won't admit it or something..just chill out

[335e92tx]

I never said I was pissed... where did that come from. Face it, they did not do their job. Regardless- period. I wont give them a high rating. No animosity -no hard feelings about using them again..


I mearly was stating MY experience - nothing else. Its not the call - its the ENTIRE service experience - BOTH of them thats the point I was making.

I guess you have other threads this is keeping you from 'contributing to'..

thanks - good bye.


EDIT
Well, in fact, now that I look at it in the light of the garage.. they did scratch it. Is that enough to be pissed or do I need something else?