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BMW 5-Series (G30) Forum G30 Pricing, Ordering, Tracking, European Delivery New order status?

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      01-02-2018, 05:21 AM   #1
Balster
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New order status?

I ordered this back at the end of Nov 2017.

New G30 ordered, expecting to take delivery 1st March. Spec as follows:

G30 530d xDrive M Sport Saloon,
Mediterranean Blue,
Ivory White Dakota Leather,
Visibility package,
Technology Package,
M Sport Plus package,
Adaptive Drive,
Comfort seats, front,
Massage function, front,
Exterior Mirrors - folding with anti-dazzle,
Driving Assistant Plus,
Parking Assistant Plus

Not had much through from the BMW ordering system informing me what any status of the build is. Is this normal?

Thanks.
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      01-02-2018, 05:32 AM   #2
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Hi mate,

This does not seem right you should have got an order number from your dealer and then use the BMW genius online to see where your order is at.

Or even message the dealer and they should get the information to you?
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      01-02-2018, 06:27 AM   #3
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Thanks for replying. I have an order number (which I had to request!), I was told by the salesman that the new system would email out status updates - just not had any.
Ill drop the genius a line. Bit odd, considering your parting with a car that has an rrp of £60k+

Ta.
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      01-02-2018, 07:20 AM   #4
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My dealership don't have a Genius! Just spoke to the salesman, car is due to go into production this week.
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      01-02-2018, 08:46 AM   #5
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Quote:
Originally Posted by Balster View Post
My dealership don't have a Genius! Just spoke to the salesman, car is due to go into production this week.
If you go onto the BMW uk webaite you can webchat with a genius. If you give them your order number they can track it. Did it with mine. About 4 times a week, every week until it came
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      01-02-2018, 10:42 AM   #6
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I've been in IT for over 20 years and the BMW website layout and location of services is terrible. Can you send me the link for the webchat please.

4 times a week...lol
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      01-02-2018, 10:44 AM   #7
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Garage List
It's kinda hidden. You need to go into new car configurator for the chat button to come up. Use that to get in touch with one of the Genius. They don't give exact status codes anymore but should be able to tell you what stage it is without any problem.
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      01-02-2018, 10:44 AM   #8
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Found it...the popup randomly appeared.
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      01-02-2018, 10:55 AM   #9
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My car is read for production! The genius couldn't give me exactly where in the build process the car is, eg 5000 Confirmed for Production.
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      01-02-2018, 12:19 PM   #10
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Yeah the service is not consistent, I got the codes a couple of times, not at other times though. This might help - http://g30.bimmerpost.com/forums/sho....php?t=1315141.

The wait is painful, but most definitely worth it.
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      01-15-2018, 07:42 AM   #11
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Production started last Friday.
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      01-15-2018, 08:06 PM   #12
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I am scheduled for completion this Friday 1/19 and the BMW website still says the paperwork is in progress.
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      01-17-2018, 12:19 AM   #13
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Quote:
Originally Posted by spyfish007 View Post
I am scheduled for completion this Friday 1/19 and the BMW website still says the paperwork is in progress.
Same exact problem with mine, and mine was expected to end production yesterday. They website sucks
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      01-17-2018, 02:28 AM   #14
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Quote:
Originally Posted by Balster View Post
Production started last Friday.
If it started last friday then should be built by now and possibly waiting at the port.

See my thread about codes for the UK BMW builds i was on them a couple times a day checking status of my car.

Then the fun starts when you try to figure out what ship it was on lol

http://g30.bimmerpost.com/forums/sho....php?t=1380961
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      01-17-2018, 08:52 AM   #15
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Quote:
Originally Posted by Trevster View Post
Same exact problem with mine, and mine was expected to end production yesterday. They website sucks
I read on other forums that some people had their car for 3 weeks before the status shows up as at dealership. My question is why have the website if the information is going to be that bad. I understand under promise and over deliver but this would be too extreme. They are actually creating nervous customers with their website. What a joke.
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      01-17-2018, 09:36 AM   #16
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I've been querying the BMW Genius(Contact Centre Dummies) everyday for status updates.
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      01-22-2018, 12:30 PM   #17
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BMW 530d xDrive current order status is - Paintshop Start.
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      01-22-2018, 02:45 PM   #18
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So my build completed on Friday 1/19. The MYBMW website moved to production begins just today 1/22!!
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      01-23-2018, 01:53 PM   #19
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It is at 5500 Assembly Complete.
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