Roadside Assistance

willjames · 12-11-2017, 07:16 AM

Chaps,

Is the the BMW Roadside Assistance free for 3 Year’s from when Car is new?

Please advise.

Rudz · 12-11-2017, 07:20 AM

yes that is correct

It covers Europe as well the first two years and UK only the third year...

willjames · 12-11-2017, 11:15 AM

Cheers pal 👍

sensible · 12-11-2017, 01:25 PM

Quote:

Originally Posted by Rudz

yes that is correct

It covers Europe as well the first two years and UK only the third year...

I didn't know that about UK only for 3rd year. Are the terms written down anywhere. (Manual ?)

soulboy · 12-11-2017, 02:44 PM

full cover recovery breakdown etc is for the whole of europe for the full 3 years
on all new bmws,just checked

Tengocity · 12-11-2017, 02:46 PM

And can be extended at the end of year 3, alongside the extended warranty, though you don't need to have the warranty.

Rudz · 12-11-2017, 03:15 PM

Quote:

Originally Posted by sensible

I didn't know that about UK only for 3rd year. Are the terms written down anywhere. (Manual ?)

When I was handed the car, the dealer informed me of this? Worth checking with customer service?

Soul_Glo · 12-12-2017, 12:15 PM

Is it worth it though? Anyone ever used it? The neighbour has it and BMW must outsource when busy because a local recovery guy attended.

MarkG_M5Comp · 12-12-2017, 02:06 PM

Quote:

Originally Posted by 37psi

Is it worth it though? Anyone ever used it? The neighbour has it and BMW must outsource when busy because a local recovery guy attended.

It's outsourced to local approved recovery when out of business hours. During working hours you're supposed to get a BMW technician.

JD6 · 12-12-2017, 02:13 PM

Quote:

Originally Posted by 37psi

Is it worth it though? Anyone ever used it? The neighbour has it and BMW must outsource when busy because a local recovery guy attended.

I have used it 6 times in 20 years of BMW ownership, and on only one of those occasions (a fuel blockage in an M5) did they send a BMW technician. On all of the other occasions they have just sent some cheapo local recovery firm, and some of them have been utter jobsworth shite.

I know some have had better experience of the service, including replacing EGRs, but mine has been very poor and I haven’t extended.

Jeff123 · 12-12-2017, 02:14 PM

Will BMW do the same type of service as the AA/RAC, such as sort out punctures and other minor things. I presumed not, so stayed with the AA as well.

TouringPleb · 12-12-2017, 02:14 PM

Quote:

Originally Posted by Rudz

Quote:

Originally Posted by sensible

I didn't know that about UK only for 3rd year. Are the terms written down anywhere. (Manual ?)

When I was handed the car, the dealer informed me of this? Worth checking with customer service?

Isn't that the warranty? Two years from BMW AG and then BMW GB top it up to 3 years.

willjames · 12-13-2017, 12:17 AM

Anyone ever had an auto recovered? I think the manual says it can’t be towed and must be moved on a flat bed?

Wonder if they could tow backwards though? I.e driven wheels off the ground at the back?

Rudz · 12-13-2017, 12:53 AM

Quote:

Originally Posted by TouringPleb

Isn't that the warranty? Two years from BMW AG and then BMW GB top it up to 3 years.

Nope I was talking about driving up to Europe when the dealer mentioned this to me, definitely recovery not warranty

Anyways I get free recovery through my bank, work, insurance policy and now BMW, I found in the past getting recovered through BMW was best due to the ease of getting a replacement car, I got a like for like through enterprise whilst i waited at the dealership to complete the paperwork

Rudz · 12-13-2017, 12:56 AM

Quote:

Originally Posted by willjames

Anyone ever had an auto recovered? I think the manual says it can’t be towed and must be moved on a flat bed?

Wonder if they could tow backwards though? I.e driven wheels off the ground at the back?

Insist on a flatbed when u make the call

I’ve had an occasion where they sent a normal tow car and the technician then had to phone in for a flatbed which took ages

Tengocity · 12-13-2017, 01:25 AM

I've only needed to use it once, but that one time was when on a ski trip to the Alps. Managed to break down 50 metres from the entrance to the Mont Blanc tunnel on the Italian side after a day trip from Chamonix!
It was dealt with pretty well actually and got a decent replacement car when it got recovered to a local French dealer. It needed a new ECU, sent from Munich, so I ended up driving the French hire car back to uk after our holiday, where they swapped me in to a British hire car. They then sorted out getting my car returned to me after the repair.
All in all it was a superb service, and the quality European cover is what I keep it for.

xenon · 12-13-2017, 01:29 AM

Used it three time in 20 years of ownership and was excellent each time.

MarkG_M5Comp · 12-14-2017, 03:30 AM

Quote:

Originally Posted by Tengocity

I've only needed to use it once, but that one time was when on a ski trip to the Alps. Managed to break down 50 metres from the entrance to the Mont Blanc tunnel on the Italian side after a day trip from Chamonix!
It was dealt with pretty well actually and got a decent replacement car when it got recovered to a local French dealer. It needed a new ECU, sent from Munich, so I ended up driving the French hire car back to uk after our holiday, where they swapped me in to a British hire car. They then sorted out getting my car returned to me after the repair.
All in all it was a superb service, and the quality European cover is what I keep it for.

Blimey that is impressive. Cost them a few quid there!

Quote:

Originally Posted by willjames

Anyone ever had an auto recovered? I think the manual says it can’t be towed and must be moved on a flat bed?

Wonder if they could tow backwards though? I.e driven wheels off the ground at the back?

Most of our cars will be over the weight limit for a tow recovery anyway but I've had a few (BMW and non-BMW) cars recovered and they've always called for a flat bed.

320dAsh · 12-14-2017, 08:44 AM

Quote:

Originally Posted by MarkG_M3CP

It's outsourced to local approved recovery when out of business hours. During working hours you're supposed to get a BMW technician.

I got a BMW tech on a Saturday.

dizzy619 · 12-14-2017, 01:07 PM

I just renewed my warranty today and decided not to take breakdown as I have AA cover cos I have 3 vehicles.. But interestingly the chap did say that you do get included free.. A basic recovery to nearest dealer... Just no roadside assistance.. Got my years warranty for £459 comprehensive cover £100 excess

MarkG_M5Comp · 12-14-2017, 01:55 PM

Quote:

Originally Posted by 320dAsh

I got a BMW tech on a Saturday.

Saturday is classed as working hours - like it is at the dealership. Although I bet it wasn't late evening, they're all tucked up in bed then.

JD6 · 12-14-2017, 03:16 PM

Quote:

Originally Posted by dizzy619

But interestingly the chap did say that you do get included free.. A basic recovery to nearest dealer... Just no roadside assistance...

I wasn’t aware of that. That’s good news. I have just checked the FAQs and there it is:

Does BMW Insured Warranty include any additional benefits?

Yes. A facility for UK roadside recovery only - Warranty Assist - is included with BMW Insured Warranty.

Please note that this service is limited to recovery to the nearest retailer within the UK only and is not a replacement for the full assistance services and benefits provided by BMW Insured Emergency Service at home, elsewhere or on the road in the UK, Republic of Ireland and Continental Europe. BMW Insured Emergency Service cover is available as an option with all BMW Insured Warranty policies.

https://www.bmw-warranty.co.uk/Compr...mprehensiveFaq

12-11-2017, 07:16 AM	#1
willjames Lieutenant Colonel 709 Rep 1,696 Posts Drives: G01 X3 3.0d M Sport Join Date: Oct 2015 Location: Dukinfield, Cheshire iTrader: (0)	Roadside Assistance Chaps, Is the the BMW Roadside Assistance free for 3 Year’s from when Car is new? Please advise.
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12-11-2017, 07:20 AM	#2
Rudz Lieutenant Colonel 249 Rep 1,721 Posts Drives: F30 335D xDrive Shadow Edition Join Date: Feb 2012 Location: UK iTrader: (3)	yes that is correct It covers Europe as well the first two years and UK only the third year... __________________ ICE Fronts: Morel Hybrid Ovation II 4, Rears: DLS R4, Center: Focal 100CA, Subs: *Earthquake SWS8, JL 10W7, Amps:* Audison LRX 6.9, Audison LRX 2.9, JL Slash 500/1 V2, DSP: JBL MS8
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12-11-2017, 11:15 AM	#3
willjames Lieutenant Colonel 709 Rep 1,696 Posts Drives: G01 X3 3.0d M Sport Join Date: Oct 2015 Location: Dukinfield, Cheshire iTrader: (0)	Cheers pal 👍
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12-11-2017, 02:44 PM	#5
soulboy Private 19 Rep 99 Posts Drives: 420i msport x drive auto Join Date: Oct 2015 Location: tickhill iTrader: (0)	full cover recovery breakdown etc is for the whole of europe for the full 3 years on all new bmws,just checked
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12-11-2017, 02:46 PM	#6
Tengocity General 8569 Rep 19,982 Posts Drives: 911, Cayenne Turbo, Disco 4 Join Date: Sep 2013 Location: Crieff, Perthshire, Scotland iTrader: (0)	And can be extended at the end of year 3, alongside the extended warranty, though you don't need to have the warranty. __________________ Current: Porsche 911 991 C4S, Porsche Cayenne Turbo, Land Rover Discovery 4. Gone...G01 X3 M40i, Cayman S 987, F31 340i, Cayman GT4, F82 M4 CP, Lotus Exige V6, G20 330e, F30 330e, Boxster S 987, F31 335d, Mini Cooper SD, E89 Z4, E90 330d 320d, E60 520d, E46 330d 320d, MX5s, E30 325i
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12-12-2017, 12:15 PM	#8
Soul_Glo Major General 13359 Rep 7,484 Posts Drives: G20 Join Date: May 2013 Location: Manhattan, NYC iTrader: (1)	Is it worth it though? Anyone ever used it? The neighbour has it and BMW must outsource when busy because a local recovery guy attended.
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12-12-2017, 02:14 PM	#11
Jeff123 Jeff 318 Rep 1,451 Posts Drives: 330d M Sport x-drive F30 Join Date: Jan 2010 Location: Yorkshire iTrader: (0)	Will BMW do the same type of service as the AA/RAC, such as sort out punctures and other minor things. I presumed not, so stayed with the AA as well.
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12-13-2017, 12:17 AM	#13
willjames Lieutenant Colonel 709 Rep 1,696 Posts Drives: G01 X3 3.0d M Sport Join Date: Oct 2015 Location: Dukinfield, Cheshire iTrader: (0)	Anyone ever had an auto recovered? I think the manual says it can’t be towed and must be moved on a flat bed? Wonder if they could tow backwards though? I.e driven wheels off the ground at the back?
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12-13-2017, 01:25 AM	#16
Tengocity General 8569 Rep 19,982 Posts Drives: 911, Cayenne Turbo, Disco 4 Join Date: Sep 2013 Location: Crieff, Perthshire, Scotland iTrader: (0)	I've only needed to use it once, but that one time was when on a ski trip to the Alps. Managed to break down 50 metres from the entrance to the Mont Blanc tunnel on the Italian side after a day trip from Chamonix! It was dealt with pretty well actually and got a decent replacement car when it got recovered to a local French dealer. It needed a new ECU, sent from Munich, so I ended up driving the French hire car back to uk after our holiday, where they swapped me in to a British hire car. They then sorted out getting my car returned to me after the repair. All in all it was a superb service, and the quality European cover is what I keep it for. __________________ Current: Porsche 911 991 C4S, Porsche Cayenne Turbo, Land Rover Discovery 4. Gone...G01 X3 M40i, Cayman S 987, F31 340i, Cayman GT4, F82 M4 CP, Lotus Exige V6, G20 330e, F30 330e, Boxster S 987, F31 335d, Mini Cooper SD, E89 Z4, E90 330d 320d, E60 520d, E46 330d 320d, MX5s, E30 325i
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12-13-2017, 01:29 AM	#17
xenon Major General 1400 Rep 8,086 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	Used it three time in 20 years of ownership and was excellent each time. __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
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12-14-2017, 01:07 PM	#20
dizzy619 Major 447 Rep 1,453 Posts Drives: F31 340i Join Date: Feb 2016 Location: bedfordshire iTrader: (0)	I just renewed my warranty today and decided not to take breakdown as I have AA cover cos I have 3 vehicles.. But interestingly the chap did say that you do get included free.. A basic recovery to nearest dealer... Just no roadside assistance.. Got my years warranty for £459 comprehensive cover £100 excess
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