Openeo

mikeoz · 03-30-2017, 04:33 AM

Ordered a set of tyres from Openeo 2 days ago and yet to receive a tracking No.
Emailed them and they said they were sent yesterday and tracking No would follow.

First time i have used them. Is this normal and what are people's experiences?

CL53 · 03-30-2017, 07:06 AM

I used them around 3 years ago for some alloys - rather slow dispatch but the discount when compared to UK retailers more than made up for it (they are based in Poland IIRC)

Slipperyshoe · 03-30-2017, 07:37 AM

Used them literally the other day. Ordered Monday, delivered yesterday. Useless tracking service from DPD though. Went from on route to depo to delivered. Cheapest out there though.

mikeoz · 03-30-2017, 07:39 AM

Thanks.
Still not had tacking info yet?

Slipperyshoe · 03-30-2017, 02:17 PM

Quote:

Originally Posted by mikeoz

Thanks.
Still not had tacking info yet?

Seems strange. I had an email with order number the same day. Then an email next day with delivery details and DPD tracking No.

Worth a call to them maybe.

pickigar · 03-30-2017, 02:34 PM

Try your spam folder - I have used them three times recently and every time the email goes into spam.

mikeoz · 03-30-2017, 02:41 PM

I ordered 4 tyres and the spout order in 2. Front and rears. One set i have tracking number for now ..But not other..yet

CazuaLLUK · 03-30-2017, 05:55 PM

Got a working tracking 2 working days after order, arrive in like a week!

Beancounter_74 · 03-31-2017, 04:08 AM

Ordered 4 tyres from then recently for my Merc (over £40 cheaper per tyre). Delivery info was a bit sketchy, but they turned up within 5 days, so all should be ok. Any concerns, drop them an email

mikeoz · 03-31-2017, 04:47 AM

Got tacking info on both sets now.
Seem very slow and sketchy given how modern logistics is meant to work these days

mikeoz · 04-08-2017, 04:13 AM

So went to get the S 1Evo fitted and they sent the wrong fronts. Sent the k107 instead of the K117 model which are totally different.
Rang Openeo and they said they would have to talk with warehouse on Monday and asked to send photos etc..Not impressed so far..

mikeoz · 04-19-2017, 08:41 AM

So I'm still waiting for them to pick up the wrong ones and we do the correct tyres...
Pretty fed so far.
Any one else had issues like this??

a803sgo · 04-19-2017, 05:30 PM

Nope, always excellent.

ajfoggy · 04-19-2017, 08:06 PM

I ordered a set from them and had a similar experience.

One order the it was split into two order by them. Seems the rears came from Germany and the Fronts from another eastern European country. The once from Germany had a tracking number and turned pretty quick the others took ages to get a tracking number and I think they turned up before I actually got a tracking number.

All good in the end but shocking comms.

mikeoz · 04-20-2017, 12:48 AM

Sounds a bit similar. 2 clearly come from another country and took longer like you said.
But problem i have is the wrong ones were sent and they still have not collected the wrong ones to return.
They won't send out correct ones until wrong ones are back...

mikeoz · 04-28-2017, 02:29 PM

So the saga with these tyres is still going on. As above they sent wrong ones about 3 wks ago and have been trying to get them picked up as they won't send correct ones until others returned.
DPD have tried 3 times to collect from fitter but according to garage the driver refused as he had a collection note for 1x parcel.
So now they have asked if I can drop off at a depo which has is actually not that far...but I'm pretty suicidal by now...no idea what's best to do on this ?

Awful customer services so far.

ajfoggy · 04-28-2017, 03:10 PM

Quote:

Originally Posted by mikeoz

So the saga with these tyres is still going on. As above they sent wrong ones about 3 wks ago and have been trying to get them picked up as they won't send correct ones until others returned.
DPD have tried 3 times to collect from fitter but according to garage the driver refused as he had a collection note for 1x parcel.
So now they have asked if I can drop off at a depo which has is actually not that far...but I'm pretty suicidal by now...no idea what's best to do on this ?

Awful customer services so far.

Just clingfilm that two tyres together then they will take it.

TheLiverBird · 04-28-2017, 03:20 PM

Quote:

Originally Posted by mikeoz

Sounds a bit similar. 2 clearly come from another country and took longer like you said.
But problem i have is the wrong ones were sent and they still have not collected the wrong ones to return.
They won't send out correct ones until wrong ones are back...

From my own experience:

Ordered on Camskill (£162) Monday teatime - email later that evening to say they couldn't source tyres (GY Eagle Assymetric 2, 225,40,19) despite saying they were in stock. I'd used Camskill before and was very impressed with price and service last time.

Reluctantly (after reading this thread) I used Oponeo - A couple of pounds cheaper and delivery in 4-5 working days. Emails confirming order within a few hours (although all went to my spam folder) and payment through PayPal. Following day I received DPD tracking info and found tyre was in Netherlands. No more emails but kept checking on DPD website and first thing this morning it appeared to still be in transit abroad. At about 2 this afternoon our secretary came down and asked if I'd ordered a tyre as she'd just taken delivery of one. At about 4 got an email to let me know I'd got a new tyre!

So, cheap and quick delivery, even from abroad, but not great comms.

mikeoz · 04-28-2017, 03:30 PM

Quote:

Originally Posted by ajfoggy

Just clingfilm that two tyres together then they will take it.

Fitter tried all that. But driver refused

mikeoz · 04-28-2017, 03:31 PM

Quote:

Originally Posted by TheLiverBird

From my own experience:

Ordered on Camskill (£162) Monday teatime - email later that evening to say they couldn't source tyres (GY Eagle Assymetric 2, 225,40,19) despite saying they were in stock. I'd used Camskill before and was very impressed with price and service last time.

Reluctantly (after reading this thread) I used Oponeo - A couple of pounds cheaper and delivery in 4-5 working days. Emails confirming order within a few hours (although all went to my spam folder) and payment through PayPal. Following day I received DPD tracking info and found tyre was in Netherlands. No more emails but kept checking on DPD website and first thing this morning it appeared to still be in transit abroad. At about 2 this afternoon our secretary came down and asked if I'd ordered a tyre as she'd just taken delivery of one. At about 4 got an email to let me know I'd got a new tyre!

So, cheap and quick delivery, even from abroad, but not great comms.

Yeah they have good reviews overall but looks like when it goes wrong they are all at sea...

ajfoggy · 04-29-2017, 01:35 AM

Quote:

Originally Posted by mikeoz

Quote:

Originally Posted by ajfoggy

Just clingfilm that two tyres together then they will take it.

Fitter tried all that. But driver refused

Think the driver was being a bit of a tit. What else are you supposed to do if they have a one package collection. Muppets.

Goneinsixtyseconds · 04-29-2017, 01:49 AM

Can't you ask for a refund on the wrong ones? Then instead of waiting for collection you can order what you want now from somewhere else?

Ok, you might have to wait for collection for your refund to be processed, but at least you'll have tyres.

I know when I orders tyres I don't usually have weeks and weeks of wear left in the current ones.

03-30-2017, 04:33 AM	#1
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	Openeo Ordered a set of tyres from Openeo 2 days ago and yet to receive a tracking No. Emailed them and they said they were sent yesterday and tracking No would follow. First time i have used them. Is this normal and what are people's experiences?
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03-30-2017, 07:06 AM	#2
CL53 Private First Class 37 Rep 106 Posts Drives: 2013 320D Join Date: Nov 2016 Location: London iTrader: (0)	I used them around 3 years ago for some alloys - rather slow dispatch but the discount when compared to UK retailers more than made up for it (they are based in Poland IIRC)
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03-30-2017, 07:37 AM	#3
Slipperyshoe Lieutenant 111 Rep 426 Posts Drives: F30 335d, MP pack, ACS springs Join Date: Feb 2015 Location: Cambs iTrader: (0)	Used them literally the other day. Ordered Monday, delivered yesterday. Useless tracking service from DPD though. Went from on route to depo to delivered. Cheapest out there though.
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03-30-2017, 07:39 AM	#4
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	Thanks. Still not had tacking info yet?
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03-30-2017, 02:34 PM	#6
pickigar Private 10 Rep 57 Posts Drives: 2017 530d Msport Xdrive Join Date: Oct 2008 Location: South iTrader: (0)	Try your spam folder - I have used them three times recently and every time the email goes into spam.
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03-30-2017, 02:41 PM	#7
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	I ordered 4 tyres and the spout order in 2. Front and rears. One set i have tracking number for now ..But not other..yet
	Appreciate 0 Quote

03-30-2017, 05:55 PM	#8
CazuaLLUK Banned 2221 Rep 5,897 Posts Drives: 2014 335i Black F30 M Sport Join Date: May 2016 Location: Portsmouth, UK iTrader: (1) Garage List 2014 BMW 320d F30 [10.00]	Got a working tracking 2 working days after order, arrive in like a week!
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03-31-2017, 04:08 AM	#9
Beancounter_74 Colonel 602 Rep 2,246 Posts Drives: M140i F20, 449i F33 Join Date: Sep 2013 Location: Essex iTrader: (0)	Ordered 4 tyres from then recently for my Merc (over £40 cheaper per tyre). Delivery info was a bit sketchy, but they turned up within 5 days, so all should be ok. Any concerns, drop them an email
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03-31-2017, 04:47 AM	#10
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	Got tacking info on both sets now. Seem very slow and sketchy given how modern logistics is meant to work these days
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04-08-2017, 04:13 AM	#11
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	So went to get the S 1Evo fitted and they sent the wrong fronts. Sent the k107 instead of the K117 model which are totally different. Rang Openeo and they said they would have to talk with warehouse on Monday and asked to send photos etc..Not impressed so far..
	Appreciate 0 Quote

04-19-2017, 08:41 AM	#12
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	So I'm still waiting for them to pick up the wrong ones and we do the correct tyres... Pretty fed so far. Any one else had issues like this??
	Appreciate 0 Quote

04-19-2017, 05:30 PM	#13
a803sgo Captain 170 Rep 616 Posts Drives: BMW 320D M-SPORT (F30) Join Date: Apr 2015 Location: Kent, UK iTrader: (0)	Nope, always excellent.
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04-19-2017, 08:06 PM	#14
ajfoggy Brigadier General 1517 Rep 3,560 Posts Drives: C63s - S205 - Brilliant Blue Join Date: Oct 2014 Location: Warrington iTrader: (0)	I ordered a set from them and had a similar experience. One order the it was split into two order by them. Seems the rears came from Germany and the Fronts from another eastern European country. The once from Germany had a tracking number and turned pretty quick the others took ages to get a tracking number and I think they turned up before I actually got a tracking number. All good in the end but shocking comms.
	Appreciate 0 Quote

04-20-2017, 12:48 AM	#15
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	Sounds a bit similar. 2 clearly come from another country and took longer like you said. But problem i have is the wrong ones were sent and they still have not collected the wrong ones to return. They won't send out correct ones until wrong ones are back...
	Appreciate 0 Quote

04-28-2017, 02:29 PM	#16
mikeoz Major General 2856 Rep 5,608 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	So the saga with these tyres is still going on. As above they sent wrong ones about 3 wks ago and have been trying to get them picked up as they won't send correct ones until others returned. DPD have tried 3 times to collect from fitter but according to garage the driver refused as he had a collection note for 1x parcel. So now they have asked if I can drop off at a depo which has is actually not that far...but I'm pretty suicidal by now...no idea what's best to do on this ? Awful customer services so far.
	Appreciate 0 Quote

04-29-2017, 01:49 AM	#22
Goneinsixtyseconds Banned 4280 Rep 7,703 Posts Drives: Q7 & Clubman JCW on order Join Date: Dec 2016 Location: Chesterfield iTrader: (0)	Can't you ask for a refund on the wrong ones? Then instead of waiting for collection you can order what you want now from somewhere else? Ok, you might have to wait for collection for your refund to be processed, but at least you'll have tyres. I know when I orders tyres I don't usually have weeks and weeks of wear left in the current ones.
	Appreciate 0 Quote