Does anyone else hate their SA

HoosBMW · 02-09-2006, 05:59 PM

What are you talking about? I just told you yesterday & days before that your car is PRIORITY ONE. ANY CUSTOM OR FACTORY ORDER IS PRIORITY ONE! Whoever is telling you this information other wide, are incorrect. If they have any questions have them call me. You need to relax, like I have mentioned everyone here in my department is aware that you’re excited about your BMW. But emailing me the same questions again & again, after I just explained to you what is the status or scenario with your order…. panicking if your car is here yet is not going to make it here any faster. You have the same access as I do.

Trust me, I want you to take delivery of your dream car but you had your chance with the 1st factory & you passed on that.

So please bear with me & be very patient. YOUR CAR WILL BE HERE THIS MONTH.

Sincerely,

Donabelle Esposo

MY RESPONSE

Thanks…you say I had my chance on the first order….i received bad information from your service guys…that is why I reordered the car and then realized that the reorder was necessary…do not pass the blame to me…it was your dealerships fault not mine….for futures sake you should advise your clients to check out the forums www.e90post.com . They will actually find legitimate information there. Sorry to keep emailing you….i know I have been a pain in your ass….sorry for that….You are totally correct….knowing where the car is or whats going on with it will not make it come faster…The only thing that information does is comfort me….i guess it gives me some control of whats going on with my dream car….sorry to bother you Dona…

Thanks...

what a freakin' bi#$%....heaven forbid a consumer ask some questions

docbolo · 02-09-2006, 06:17 PM

Dude, I am totally with you on this one. Luckily, I dealt with South Bay BMW (also in Torrance), and the guy there, Steve Marks was awesome! I bothered him all the time but he was a real gentleman.

We are spending like 50k on these products.... They should show us big time

But when you get your E90, all your pain and anger will melt away... Heaven on 4 wheels.. that is an E90.

HoosBMW · 02-09-2006, 06:26 PM

Yea the dealership is cool my cousin is in service there...and my homeroom mom from elementary school works there....but my SA....wow...what a whore

marketman · 02-09-2006, 06:30 PM

forums www.e90post.com . They will actually find legitimate information there.

What a joke to say THAT...re:335i et al......

HoosBMW · 02-09-2006, 06:37 PM

well...other than the 335 bullshit....everything else seems pretty legit....

LEDZEP · 02-09-2006, 06:59 PM

First of all, are you complaining about your SA (service advisor) or your CA (client advisor)? If you are still waiting for delivery of your car, then I don't see how the SA would be involved.

It seems that although she is not handling your anticipation and eagerness very well, you are also expecting too much. I also like information, and I even joked about having them turn on the BMW Assist locator while my car was in transit so I could track its every move, but you have to remember that information - even to the dealership is going to be limited. The tracking of a car is milestone based. That means that at various steps along the journey there are updates made to the location and ETA of the car. Other than that and some educated guessing, they don't know that much.

Sounds like you need to chill out and find something to occupy your attention until your car arrives. She is right that nothing is going to speed up the process.

I have previously documented on this forum how great my CA (Stephanie) is. She sold me two cars this past year and was amazing. She has become a great friend. One reason is because she is on top of her game and anticipates her customers needs, the other is because I don't mind if she says "take a pill dude" if I'm getting anxious or ranty.

A relationship cannot be one way. You need to show respect and patience. Press only when you must, and know that you only get so many of those. Sounds like you're starting your relationship out on the wrong foot. Good luck with your experience... but take a deep breath.

ChineseGuy · 02-09-2006, 07:04 PM

i live in Canada, and i asked dealerships about the 335, they say no such thing.

But anyways, i think Dealerships should speak in a Warmer tone. I mean, they seem like they're treating u as a kid. But you spend SO much $$$ on these BMW, as a costumer, you're ALWAYS right. so, cheer up, all pain will be gone when you get your car. I remember when i got mine, hehe, treat that E90 like my own son, or even better. haha

HRC · 02-09-2006, 07:15 PM

She is kinda harsh, but I can't judge her completely without seeing all your emails to her. Everyone, no matter how perfect they strive to be has limits.

It's human nature to want what you've purchased, but you have to show some maturity here. what I (and ALOT of other people here) did to help pass time was to be online here. We are your surrogate family, better to bitch to us than piss off your SA and start a reputation at the dealership where your gonna want a good relationship. Most of us here understand the wait your going thru, hang in there!

Danny

HoosBMW · 02-09-2006, 07:18 PM

LEDZEP....i understand your response....i guess i should have given more background information....I email her once to see if the car was at the port and then again to see when it would get to the VDC....thats it....she has been short with me since the begining....i think her managers went off on her becuase she f'd up my first order...anyway...i am fine now....

My main problem was that she shows absolutly no respect....like all of the sudden i owe her something for getting the car of my dreams....seriously since i was ten i have wanted a BMW...now just turned twenty four...and lots of hard work...i'm ready....and this is the s&#% i get...she knows the story...i will post the story of this car when i get it....

thanks

LEDZEP · 02-09-2006, 07:26 PM

Hoos - that does make some difference. She makes it sound like you email her 4 times a day. BTW - I used to email Stephanie 6 times a day when my cars were in transit. She never complained once. Now that I have both cars, I email her 10 times a day because she has become a good friend.

So, in that case - show that bitch the back of your hand.

How about this one: say to her "just because you settled for that face doesn't mean I should settle for a car that wasn't what I ordered".

You might want to tell her that you've been practicing saying the word "two".

LEDZEP · 02-09-2006, 07:27 PM

By the way - I'm pretty sure she's the CA not the SA.

And we all know what the "C" stands for.

shinsverk · 02-09-2006, 07:30 PM

I tracked my cars every move with the help of this forum thru the 800#, ship tracker, cargo tracking... I new better then to bother my CA for information that I would like, but did not need. He has more to do then reply to email after email after phone call. If you are reading this forum you as much as you say. You would be able to tell your CA the location of your car anytime from production thru transport. I made contact with my CA two times. Once to get the production number, and again this week to let him know it was in transit to his sales center.

StewtheBassman · 02-09-2006, 07:32 PM

Quote:

Originally Posted by HoosBMW

Yea the dealership is cool my cousin is in service there...and my homeroom mom from elementary school works there....but my SA....wow...what a whore

Show some class, don't talk about anyone like that on this forum please.

HoosBMW · 02-09-2006, 07:37 PM

i should email her 4 times a day simply out of spite....thanks ZEP....i have tracked the car using the info from this forum...this forum states that the dealer can give a lot more detail info every step of the way

HoosBMW · 02-09-2006, 07:44 PM

ok maybe not a whore...but pretty...how should i put this....not well trained by BMW...i think she needs to take the class to be sales person again

LEDZEP · 02-09-2006, 07:49 PM

Quote:

Originally Posted by StewtheBassman

Show some class, don't talk about anyone like that on this forum please.

Yeah, I missed that remark. That was over the top. Good call as always Stew! And for once it wasn't me!!

NaTuReB0Y · 02-09-2006, 07:53 PM

my SA suck Blue DONKEY BALLS......

Oz · 02-09-2006, 08:19 PM

Patience is virtue

You will get your car soon, don't worry about it. I know you are frusturated but it's so close...!

HoosBMW · 02-09-2006, 08:23 PM

hey NaTuReBoy...you are awesome...hey thanks to all for the support

HoosBMW · 02-09-2006, 08:24 PM

Oz your right...the car will be here soon and so will her review...vengance is a better virtue

David328M-Sport · 02-09-2006, 08:56 PM

It is VERY hard waiting for your car to arrive. Perhaps it was made a little easier for me since I was driving an e46 whilst waiting for my E90. For others, with the E90 being their first BMW, I can only cast my memory back to 1991/92 whilst waiting for my e36.

I didn't hassle my Sales Guy though. I just waited impatiently for the car to arrive. It was VERY hard to wait. I understand where you are coming from Hoos, but back in '92, E90post didn't exist to add to the hype. I just continued along my merry way.

Only days to go now. So keep on scouring e90post for some assistance to help you through this traumatic time.

All the best

ben1364 · 02-10-2006, 05:53 AM

Quote:

Originally Posted by marketman

forums www.e90post.com . They will actually find legitimate information there.

What a joke to say THAT...re:335i et al......

############################################# I chuckled at that too! <g>

02-09-2006, 05:59 PM	#1
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	Does anyone else hate their SA What are you talking about? I just told you yesterday & days before that your car is PRIORITY ONE. ANY CUSTOM OR FACTORY ORDER IS PRIORITY ONE! Whoever is telling you this information other wide, are incorrect. If they have any questions have them call me. You need to relax, like I have mentioned everyone here in my department is aware that you’re excited about your BMW. But emailing me the same questions again & again, after I just explained to you what is the status or scenario with your order…. panicking if your car is here yet is not going to make it here any faster. You have the same access as I do. Trust me, I want you to take delivery of your dream car but you had your chance with the 1st factory & you passed on that. So please bear with me & be very patient. YOUR CAR WILL BE HERE THIS MONTH. Sincerely, Donabelle Esposo MY RESPONSE Thanks…you say I had my chance on the first order….i received bad information from your service guys…that is why I reordered the car and then realized that the reorder was necessary…do not pass the blame to me…it was your dealerships fault not mine….for futures sake you should advise your clients to check out the forums www.e90post.com . They will actually find legitimate information there. Sorry to keep emailing you….i know I have been a pain in your ass….sorry for that….You are totally correct….knowing where the car is or whats going on with it will not make it come faster…The only thing that information does is comfort me….i guess it gives me some control of whats going on with my dream car….sorry to bother you Dona… Thanks... what a freakin' bi#$%....heaven forbid a consumer ask some questions
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02-09-2006, 06:17 PM	#2
docbolo BMW worshiper 23 Rep 258 Posts Drives: M3/alpine/manual/prem/19" Join Date: Jan 2006 Location: San Diego, CA, USA iTrader: (1)	Dude, I am totally with you on this one. Luckily, I dealt with South Bay BMW (also in Torrance), and the guy there, Steve Marks was awesome! I bothered him all the time but he was a real gentleman. We are spending like 50k on these products.... They should show us big time But when you get your E90, all your pain and anger will melt away... Heaven on 4 wheels.. that is an E90.
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02-09-2006, 06:26 PM	#3
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	Yea the dealership is cool my cousin is in service there...and my homeroom mom from elementary school works there....but my SA....wow...what a whore
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02-09-2006, 06:30 PM	#4
marketman Private First Class 3 Rep 153 Posts Drives: 2000 323it Join Date: Jan 2006 Location: Melbourne FL iTrader: (0)	forums www.e90post.com . They will actually find legitimate information there. What a joke to say THAT...re:335i et al...... __________________ Live now. THere will be plenty of time to be dead later.
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02-09-2006, 06:37 PM	#5
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	well...other than the 335 bullshit....everything else seems pretty legit....
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02-09-2006, 06:59 PM	#6
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	First of all, are you complaining about your SA (service advisor) or your CA (client advisor)? If you are still waiting for delivery of your car, then I don't see how the SA would be involved. It seems that although she is not handling your anticipation and eagerness very well, you are also expecting too much. I also like information, and I even joked about having them turn on the BMW Assist locator while my car was in transit so I could track its every move, but you have to remember that information - even to the dealership is going to be limited. The tracking of a car is milestone based. That means that at various steps along the journey there are updates made to the location and ETA of the car. Other than that and some educated guessing, they don't know that much. Sounds like you need to chill out and find something to occupy your attention until your car arrives. She is right that nothing is going to speed up the process. I have previously documented on this forum how great my CA (Stephanie) is. She sold me two cars this past year and was amazing. She has become a great friend. One reason is because she is on top of her game and anticipates her customers needs, the other is because I don't mind if she says "take a pill dude" if I'm getting anxious or ranty. A relationship cannot be one way. You need to show respect and patience. Press only when you must, and know that you only get so many of those. Sounds like you're starting your relationship out on the wrong foot. Good luck with your experience... but take a deep breath. __________________ I think it is bad luck to be superstitious
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02-09-2006, 07:04 PM	#7
ChineseGuy QuickShifter 137 Rep 1,500 Posts Drives: Black E90 Join Date: Nov 2005 Location: North Pole iTrader: (2)	i live in Canada, and i asked dealerships about the 335, they say no such thing. But anyways, i think Dealerships should speak in a Warmer tone. I mean, they seem like they're treating u as a kid. But you spend SO much $$$ on these BMW, as a costumer, you're ALWAYS right. so, cheer up, all pain will be gone when you get your car. I remember when i got mine, hehe, treat that E90 like my own son, or even better. haha
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02-09-2006, 07:15 PM	#8
HRC MAUI BUILT 485 Rep 7,781 Posts Drives: 2006 330i MT Join Date: Jun 2005 Location: NORCAL iTrader: (10) Garage List 2002 E46 325i [0.00] 2012 E70 35i [0.00]	She is kinda harsh, but I can't judge her completely without seeing all your emails to her. Everyone, no matter how perfect they strive to be has limits. It's human nature to want what you've purchased, but you have to show some maturity here. what I (and ALOT of other people here) did to help pass time was to be online here. We are your surrogate family, better to bitch to us than piss off your SA and start a reputation at the dealership where your gonna want a good relationship. Most of us here understand the wait your going thru, hang in there! Danny __________________ Arctic/Blk Leather/Alum.Trim/MT/ZSP/Sunshades/Blk Lines/M3 Illuminated Knob/Alcantara Performance Wheel/M-E-Brake Handle/Euro Fog Switch/Koni Yellows/H&R Sport Springs/19" VMR V718's w/PS2 Tires/M-Tech Body Kit/Carbon Fiber Spoiler/Bimmian Interior Bulbs/OEM Eye Glass Tray/SSK/Alcantara Boot/Split Armrest/OEM Dual Rear Power Outlets/Rear Ashtray Delete/OEM Alum. Pedals/Osram 6000K/Brex Rings/LED Side Markers/BMS Power Box
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02-09-2006, 07:18 PM	#9
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	LEDZEP....i understand your response....i guess i should have given more background information....I email her once to see if the car was at the port and then again to see when it would get to the VDC....thats it....she has been short with me since the begining....i think her managers went off on her becuase she f'd up my first order...anyway...i am fine now.... My main problem was that she shows absolutly no respect....like all of the sudden i owe her something for getting the car of my dreams....seriously since i was ten i have wanted a BMW...now just turned twenty four...and lots of hard work...i'm ready....and this is the s&#% i get...she knows the story...i will post the story of this car when i get it.... thanks
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02-09-2006, 07:26 PM	#10
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Hoos - that does make some difference. She makes it sound like you email her 4 times a day. BTW - I used to email Stephanie 6 times a day when my cars were in transit. She never complained once. Now that I have both cars, I email her 10 times a day because she has become a good friend. So, in that case - show that bitch the back of your hand. How about this one: say to her "just because you settled for that face doesn't mean I should settle for a car that wasn't what I ordered". You might want to tell her that you've been practicing saying the word "two". __________________ I think it is bad luck to be superstitious
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02-09-2006, 07:27 PM	#11
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	By the way - I'm pretty sure she's the CA not the SA. And we all know what the "C" stands for. __________________ I think it is bad luck to be superstitious
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02-09-2006, 07:30 PM	#12
shinsverk Private First Class 13 Rep 101 Posts Drives: 325i 06 Join Date: Jan 2006 Location: Wahpeton, ND iTrader: (1) Garage List 2006 325i [0.00] 2005 Grand Cherokee [0.00]	I tracked my cars every move with the help of this forum thru the 800#, ship tracker, cargo tracking... I new better then to bother my CA for information that I would like, but did not need. He has more to do then reply to email after email after phone call. If you are reading this forum you as much as you say. You would be able to tell your CA the location of your car anytime from production thru transport. I made contact with my CA two times. Once to get the production number, and again this week to let him know it was in transit to his sales center. __________________ 325i - E90 Arctic,Black/Alum,Prem,Sprt,Cold,X,CA,SnShad.In my hand 2/15/06
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02-09-2006, 07:37 PM	#14
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	i should email her 4 times a day simply out of spite....thanks ZEP....i have tracked the car using the info from this forum...this forum states that the dealer can give a lot more detail info every step of the way
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02-09-2006, 07:44 PM	#15
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	ok maybe not a whore...but pretty...how should i put this....not well trained by BMW...i think she needs to take the class to be sales person again
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02-09-2006, 07:53 PM	#17
NaTuReB0Y Powered By 36DD 337 Rep 7,369 Posts Drives: 2006 E90 Join Date: Jul 2005 Location: Inland Empire iTrader: (12)	my SA suck Blue DONKEY BALLS...... Attached Images __________________ 2006 E90 330i Jet Black \| 20" WORK VS-XX \| FK452 \| H&R Sport on Koni Yellow \| REMUS QUAD
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02-09-2006, 08:19 PM	#18
Oz Lieutenant Colonel 33 Rep 1,770 Posts Drives: 2006 330i, 2004 X5 Join Date: Aug 2005 Location: Wayne, NJ iTrader: (1) Garage List 2006 330i [0.00]	Patience is virtue You will get your car soon, don't worry about it. I know you are frusturated but it's so close...! __________________ 2006 330i Steptronic/Alpine White/Black Leather/Burl Walnut Trim/Premium Package/iDrive/Heated Seats/Winter: STYLE 159 Blizzak LM-22 RFT/Summer: TBD 2004 X5 Steptronic/Alpine White/Grey Leather/Poplar Trim/Premium Package/Heated Seats/iPod Adapter
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02-09-2006, 08:23 PM	#19
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	hey NaTuReBoy...you are awesome...hey thanks to all for the support
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02-09-2006, 08:24 PM	#20
HoosBMW A ROOM WITH A MOOSE! 24 Rep 420 Posts Drives: waiting on the replacement Join Date: Jan 2006 Location: Torrance, CA iTrader: (0) Garage List 2007 335I [0.00] 2006 330I [0.00]	Oz your right...the car will be here soon and so will her review...vengance is a better virtue
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02-09-2006, 08:56 PM	#21
David328M-Sport Brigadier General 101 Rep 3,566 Posts Drives: F30 M-Sport 328i Estoril Blue Join Date: Jun 2005 Location: Melbourne Australia iTrader: (0)	It is VERY hard waiting for your car to arrive. Perhaps it was made a little easier for me since I was driving an e46 whilst waiting for my E90. For others, with the E90 being their first BMW, I can only cast my memory back to 1991/92 whilst waiting for my e36. I didn't hassle my Sales Guy though. I just waited impatiently for the car to arrive. It was VERY hard to wait. I understand where you are coming from Hoos, but back in '92, E90post didn't exist to add to the hype. I just continued along my merry way. Only days to go now. So keep on scouring e90post for some assistance to help you through this traumatic time. All the best __________________ 328i M-Sport, Estoril Blue, Carbon XP 35 Tint, front heated seats, black Dakota, Sports Suspension, Anthracite Headliner, HUD, Pro Nav, Sunroof, hk 600w, Bi-Xenon, 19" 403M wheels, Reversing Camera, DAB+, Xenon, BT Ext Connect, MST turbo intake pipe, MST Cold Air Intake, JB4 on Map 2 with Catless DP produces awesome performance in Sport.
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