delay... complain ..?

pmheadwired · 03-03-2016, 04:07 AM

Hi guys,

My order has went as follows.

Wk11, Wk14, now Wk 16 delivery.

I am pretty pissed off.
Do you think I will get anything if I complain? Service Pack or something?

simon. · 03-03-2016, 04:30 AM

Can but ask, politely but think you are probably on a hiding to nothing.

KS_340i · 03-03-2016, 04:33 AM

Quote:

Originally Posted by pmheadwired

Hi guys,

My order has went as follows.

Wk11, Wk14, now Wk 16 delivery.

I am pretty pissed off.
Do you think I will get anything if I complain? Service Pack or something?

When did you order?

stefan4 · 03-03-2016, 04:47 AM

looks like I will be having a lengthy wait for my car then.

225 · 03-03-2016, 04:51 AM

Assuming mine arrives when they say it will be 12 weeks from order to delivery.

JustChris · 03-03-2016, 06:10 AM

I doubt you will get anything really no..

Atlas12v · 03-03-2016, 06:53 AM

Quote:

Originally Posted by pmheadwired

Hi guys,

My order has went as follows.

Wk11, Wk14, now Wk 16 delivery.

I am pretty pissed off.
Do you think I will get anything if I complain? Service Pack or something?

Sounds like ours are on the same schedule apparently due 17/03/16 so week 11 but this is what the lease company told me.

I've spoken directly to the supplying dealer and they said it was never going to be before week 14 so the lease co just picked a date out of the air.

Now delayed until wk 15. Dealer said the order was placed 07/01/16.

335d Touring Xdrive · 03-03-2016, 07:20 AM

I ordered mine 4th August, it arrived at the dealer 23rd December. I guess i was unlucky, but not all cars get delayed over and over again like mine did. I was initally given an 8 week lead time.
It doesn't matter how much you jump up and down, it won't come any quicker. You could try your luck getting a free gift. As said, ask politely.

savgeax · 03-03-2016, 07:26 AM

Is it specific to the type of 3 series?

pmheadwired · 03-03-2016, 07:28 AM

Quote:

Originally Posted by savgeax

Is it specific to the type of 3 series?

Yes 6 cylinder builds i believe .. or so I am told but that could be bullshit too

pmheadwired · 03-03-2016, 07:30 AM

Quote:

Originally Posted by Atlas12v

Sounds like ours are on the same schedule apparently due 17/03/16 so week 11 but this is what the lease company told me.

I've spoken directly to the supplying dealer and they said it was never going to be before week 14 so the lease co just picked a date out of the air.

Now delayed until wk 15. Dealer said the order was placed 07/01/16.

Sucks.

I ordered min 24/01/16 and its week 16 now.

The main reason for placing the order with that dealer was they told me they had a wk 11 deliver build slot secured for me. The day after order they said it was wk 14 but would come forward with the "PULL FORWARD REQUEST" which I now think is a load of shite.

Then it was scheduled for build status 1200 for a week then changed back to 1100 just order. wk16

KS_340i · 03-03-2016, 07:37 AM

Quote:

Originally Posted by pmheadwired

Sucks.

I ordered min 24/01/16 and its week 16 now.

The main reason for placing the order with that dealer was they told me they had a wk 11 deliver build slot secured for me. The day after order they said it was wk 14 but would come forward with the "PULL FORWARD REQUEST" which I now think is a load of shite.

Then it was scheduled for build status 1200 for a week then changed back to 1100 just order. wk16

BMW UK will say it is between 12-16 weeks, and you are within that time.

But, think about trying BMW UK customer services. They have ability to speak directly to ordering team, and factory and you can ask questions as to why it has slipped. You may have more leverage as the customer than the dealer has. Maybe tell dealer this is what you intend to do.

ukbeemerboy · 03-03-2016, 09:07 AM

Quote:

Originally Posted by pmheadwired

Hi guys,

My order has went as follows.

Wk11, Wk14, now Wk 16 delivery.

I am pretty pissed off.
Do you think I will get anything if I complain? Service Pack or something?

Ordered mine Aug 2nd and took delivery Nov 22nd. This was back in 2014 when the brake shortage was the reason. I got a 5 year service plan thrown in for the delay. Call BMW UK, get a case number and they will monitor the order though I don't think your delay is big enough yet. You won't get an offer of anything until you except the ordered car.

Atlas12v · 03-03-2016, 09:25 AM

Quote:

Originally Posted by pmheadwired

"PULL FORWARD REQUEST" which I now think is a load of shite.

Yes, I don't think there is such a thing as pull forward...

NISFAN · 03-03-2016, 10:29 AM

Quote:

Originally Posted by Atlas12v

Yes, I don't think there is such a thing as pull forward...

There is, but it is exactly as it's worded, 'PULL FORWARD REQUEST'. i.e. We would like the car bumped up the schedule if possible. It's not always possible so has no effect.

....,,,,..,,.. · 03-03-2016, 11:48 AM

Quote:

Originally Posted by pmheadwired

Sucks.

I ordered min 24/01/16 and its week 16 now.

The main reason for placing the order with that dealer was they told me they had a wk 11 deliver build slot secured for me. The day after order they said it was wk 14 but would come forward with the "PULL FORWARD REQUEST" which I now think is a load of shite.

Then it was scheduled for build status 1200 for a week then changed back to 1100 just order. wk16

If there is any complaining its against the dealer, BMW are pretty much in times.

I would be talking to the dealer saying how they 'let you down'.

If the main reason for choosing that particular dealer was 11 week slot, then you do have a right to moan at dealership.

Must be worth at least a key fob case

k44ENT · 03-03-2016, 01:03 PM

Not a 3 series but still a 6 cylinder, my M135i was ordered week 6 and is not due till week 19 with a week 15 build. I am sure that if BMW could bring the build time forward they would as I have a BMW loan car (530d GT) to use FOC whilst mine is being built.

03-03-2016, 04:07 AM	#1
pmheadwired Major 357 Rep 1,349 Posts Drives: F30- 340i M Sport Plus SP Auto Join Date: Aug 2012 Location: Scotland iTrader: (0)	delay... complain ..? Hi guys, My order has went as follows. Wk11, Wk14, now Wk 16 delivery. I am pretty pissed off. Do you think I will get anything if I complain? Service Pack or something? __________________ 16 Plate - F30 340i M Sport + SP Auto - The Beast! 64 Plate - F20 118d M Sport Auto in AW - Gone 14 Plate - F30 330d M Sport in EBII - Gone 62 Plate - F20 116d Sport manual in AW - Gone 60 Plate - MK6 VW Golf Match 2.0 TDI
	Appreciate 0 Tweet Quote

03-03-2016, 04:30 AM	#2
simon. Colonel 922 Rep 2,559 Posts Drives: F48 25D mSport Join Date: Dec 2014 Location: Milton Keynes iTrader: (0)	Can but ask, politely but think you are probably on a hiding to nothing.
	Appreciate 0 Quote

03-03-2016, 04:47 AM	#4
stefan4 Colonel 1084 Rep 2,376 Posts Drives: 340i on order Join Date: Mar 2013 Location: sheffield iTrader: (0)	looks like I will be having a lengthy wait for my car then. __________________ Current - X3m Comp Gone but not forgotten - F80 m3 Comp, F30 340i, F30 - 320i
	Appreciate 0 Quote

03-03-2016, 04:51 AM	#5
225 Brigadier General 2285 Rep 4,936 Posts Drives: 340i Join Date: Jan 2016 Location: Uk iTrader: (0)	Assuming mine arrives when they say it will be 12 weeks from order to delivery.
	Appreciate 0 Quote

03-03-2016, 06:10 AM	#6
JustChris General 17507 Rep 25,123 Posts Drives: Tesla MYRWD Join Date: Jul 2013 Location: UK iTrader: (0)	I doubt you will get anything really no.. __________________ My car made front page of Bimmerpost
	Appreciate 0 Quote

03-03-2016, 07:20 AM	#8
335d Touring Xdrive Captain 325 Rep 821 Posts Drives: 2016 335d Touring Join Date: Dec 2015 Location: Northumberland iTrader: (0)	I ordered mine 4th August, it arrived at the dealer 23rd December. I guess i was unlucky, but not all cars get delayed over and over again like mine did. I was initally given an 8 week lead time. It doesn't matter how much you jump up and down, it won't come any quicker. You could try your luck getting a free gift. As said, ask politely.
	Appreciate 0 Quote

03-03-2016, 07:26 AM	#9
savgeax Second Lieutenant 41 Rep 255 Posts Drives: 840i M Sport Join Date: Sep 2012 Location: UK iTrader: (0)	Is it specific to the type of 3 series?
	Appreciate 0 Quote

03-03-2016, 01:03 PM	#17
k44ENT Lieutenant Colonel 492 Rep 1,503 Posts Drives: M2 LCI DCT Join Date: Jun 2009 Location: UK iTrader: (2)	Not a 3 series but still a 6 cylinder, my M135i was ordered week 6 and is not due till week 19 with a week 15 build. I am sure that if BMW could bring the build time forward they would as I have a BMW loan car (530d GT) to use FOC whilst mine is being built.
	Appreciate 0 Quote