My nightmare experience getting Dinan Springs installed- FINAL UPDATE 12/01/15 |
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08-23-2015, 02:13 PM | #1 |
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My nightmare experience getting Dinan Springs installed- FINAL UPDATE 12/01/15
I would like to share with my nightmare I have been experiencing for the past several months so that none of you have to go through the same issue. It might be somewhat unique and hopefully we can all learn something from this. Its a long one.
About 7-8 months ago I purchased Dinan springs + bump stops from an authorized retailer and took them to a non-Dinan authorized BMW service center. I happened to work in the sales dept of the same dealership so I was able to get a nice discount on the labor. At the same time I asked to install another part for me and they recommend an alignment so I definitely felt happy to be getting said discount as all the labor added up. One or two months after the installation date I hear a weird squeak coming from one of the shock towers and some clunking noise as well. I make an appointment during which the technician looks at the vehicle (and drives it too) and he cannot find anything wrong with the vehicle. I receive a phone call several hours later from my SA claiming they cannot replicate the noise which would be my best bet of them being able to continue searching for a problem. I go in the service department and request a "ride along" with my technician so I can help him "listen" to the noises I hear. During the drive I can only replicate the squeaking but thats I cared about as it was the MOST ANNOYING noise I ever heard in any of my vehicles. 30 seconds in the ride along I am able to prove to my tech that such a noise exists and he tells me he heard it so he will take it back in and check some more parts. One hour later I receive another phone call from my SA this time stating I am SOL. They just realized I have after-market parts and as a result they cannot continue fixing or finding the issue. The SA was totally new so when I tried explaining to her that my springs were installed at the same location all she could do was refute anything I said. Whether or not she understood anything I told her is a different story. I decide that for the time being, I would ignore the issue as I was under the impression that my job was currently on thin ice. I needed to focus on more important matters and my stress level was so high at the moment I could not make things more complicated or jeopardize my job further by angering management over this issue. Well I ended up getting axed and starting looking for another career. Over the next month or so I was still under stress as I was unemployed but I decided I would try to alleviate the squeaking as it was still very annoying. I call the service department and speak to one of the managers who I thought would help me since she was normally cool while I was an employee. She looks up the "notes" in they computer records left by the technician. She relays to me what the shop foreman inputted and she tells me verbatim that the squeaking was coming from the shock absorber as a direct result of the aftermarket spring I had on my vehicle. I was a bit confused as the technician originally told me he could not locate the source of the noise and then when we discovered said noise together, I was told, by my SA, that they would not continue searching. I ask the manager if she could do anything for me since the springs were installed by her staff and she says she cannot "go over the shop foreman" and that unless they take off the Dinan springs and re-install factory springs I am out of luck. I thought I was smart so I called BMW NA customer service and explain my issue. They say they will look into it and call me back within a week. Well guess what? I receive a phone call the following week from the same rep at BMW stating that BMW NA cannot help as it is explicitly stated in my warranty booklet that such aftermarket parts void my warranty. I bring up the Magnusson Moss warranty act by the FTC and how I am protected but not only was he unaware of such an act but he didn't seem to care. So here I am sitting at home trying to figure out what the hell to do. I called an attorney and he told me to that dealerships normally make you sign a receipt stating they do not need to cover such problems and he was right. The back of my receipt (and any receipt you receive from the service dept) states that they are not responsible for issues that arise in these scenarios. For those of you considering taking a Dinan part to be installed at a non-Dinan location, DO NOT DO IT. To those of you who are knowledgeable about such issues, what options do I have left ? Last edited by M235eye; 12-01-2015 at 09:31 PM.. |
08-23-2015, 02:51 PM | #2 |
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I am assuming that the Dinan warranty will not apply because you did not have a Dinan shop do the work? Have you talked to Dinan about the situation even so? They have a very good reputation for helping out.
I agree this is a crappy situation - seems likely that the dealer did not do the installation correctly, and they are not standing behind their work just because it is not a BMW part. Ultimately this is why I have very little interest in modifying my cars while they are still under warranty. WAAAY too easy to get into a finger pointing contest, and you will almost always lose.
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08-23-2015, 02:56 PM | #3 | |
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I never thought about calling Dinan because of your last sentence I quoted you on. |
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08-23-2015, 03:12 PM | #4 |
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08-23-2015, 03:15 PM | #5 |
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I think the better question is, why did they axe you? that doesn't make sense unless you blew up or did something unprofessional? In your employment contract could you not use your service center? seems strange to me they would axe you over this issue...Maybe thats what you need a lawyer for?
The moss act does not void your warranty HOWEVER it does void that components warranty IE your suspension. If you put an exhaust on your car and your engine starts leaking oil they cant deny your claim, however if your exhaust system leaks its not the responsibility of BMW or any manufacture to warrant a part that isn't theirs... How much did you save?
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08-23-2015, 03:16 PM | #6 |
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Sorry about what you've been through. My car is all Dinan-ed out but I've resisted non-reversible mods while the car is under warranty. I've been looking at the springs that Dinan just released for the 228i but installation at my Dinan shop (one of the very best on the West coast) is seven hours of labor or around $750.00, I believe. My best suggestion would be for you to find the most reputable indie Dinan shop you can and offer to pay them to fix the issue, reinstalling the springs if necessary. It may end up costing you up to that $750 but at least this way you will not have wasted money on buying the springs and the work will be covered by Dinan's warranty if your BMW dealership balks at doing other warranteed work on any issue it blames on aftermarket suspension components.
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08-23-2015, 03:20 PM | #7 |
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That is a good point and since the other member brought it up, I will definitely contact Dinan this week.
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08-23-2015, 03:20 PM | #8 |
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Laws vary from state to state, but I suspect you're on your own.
From the dealership's POV, as a non-certified Dinan dealership, you had them install aftermarket parts, which as far as they're concerned are no different than any other manufacturer's aftermarket parts. And, as such, unless you bought the parts through the installing dealership, it has no interest or obligation in doing anything to correct the problem. Is it the parts, or the installation? That's a "measuring contest" you probably won't win. Now, I think it's pretty crappy that they hung you out to dry without making some reasonable effort to determine where the noise is originating (as they were more than happy to take your installation money), but I suspect you're just SOL. My suggestion would be for you to first contact Dinan with your issue, and depending on what you find out from that contact, perhaps find a reputable independent shop and have someone there determine the cause of the problem. Ifs the parts are defective, get back in touch with Dinan. If the parts are incorrectly installed, hopefully the shop can correct it. Frankly, I'd bet it's an installation issue .vs. defective parts. Of course, your other option is to request the dealership reinstall the original parts (assuming you still have them in your possession). Maybe they'll do it, maybe not. I don't see any other alternatives... |
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08-23-2015, 03:22 PM | #9 | |
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08-23-2015, 03:27 PM | #10 |
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There has to be a chance that Dinan will warranty the work but only if you pay them to re-do it and thereby take responsibility for it.
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08-23-2015, 04:08 PM | #11 |
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Such sensitive issues such as job termination/lay off is better kept secret and off the internet...
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08-23-2015, 06:37 PM | #12 | |
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If it wasn't,no coverage. If it was, coverage. |
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08-24-2015, 08:00 AM | #14 |
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This is a common occurrence in the Jeep world. I've heard a lot of horror stories from Wrangler owners IRT suspensions and lift kits to include MOPAR kits. I wish you luck but you will end up coming out of pocket if you want your issue resolved.
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08-24-2015, 08:07 AM | #15 |
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I will wager that because the front springs are directional and asymmetric, they are installed upside down putting undue stresses on the shock tower/top hat. You need to KNOW how to look at them to orient them the correct way. If they were a non-Dinan dealer chances are they did not have a Dinan install reference?
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08-24-2015, 10:17 AM | #16 |
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One thing I still can't get: if they installed Dinan springs, they must have known they aren't OEM parts (if only by the description in the post above mine). So how come they refuse to stand up b their own job?!!
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08-24-2015, 10:42 AM | #17 |
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08-24-2015, 11:06 AM | #18 |
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They are not licensed Dinan installers. They were doing the OP a favor but got in over their heads. They cannot stand behind their work when such work is not properly licensed and unfortunately they put the OP in a position where his BMW warranty became compromised with no Dinan warranty in place to cover the issue.
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08-24-2015, 01:06 PM | #19 | |
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It was just a job to them, not unlike anyone coming in with any other aftermarket part and paying to get it installed. None of us know all the specifics about this case, but it's pretty clear "doing him a favor" wasn't part of the deal, regardless how it was sold to the OP. |
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08-24-2015, 02:57 PM | #20 | |
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A month later I noticed the same clicking noise coming from the left side and inspected it for myself. I realized that the spring on that side was installed upside down. This time I am going to have to pay for the repair myself as it wouldn't be fair to make Dinan pay for it again now that I realize the original installers did it incorrectly. |
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08-24-2015, 02:57 PM | #21 |
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How far away is a Dinan certified shop? Maybe try brining it there?
My bet for what's happening right now is that the tech messed something up and the spring or something isn't in there correctly. At the end of the day, they're just springs. Get another shop to take it apart and re-do it. Most people can change spring a spring in about an hour for each corner. |
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08-24-2015, 03:58 PM | #22 | |
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