Help plz, key locked inside

Nomana · 03-30-2015, 11:18 AM

Hi guys
Long story shorts, 30mins ago, I went outside to get my staffs in the trunk of my bmw f32.

I forgot the key in the trunk and closed it. Usually, it will pop up if key is inside but I'm not sure why this time it allowed me to close it.

My 2nd key is in my house 130km away from here and I don't have remote assist too.

Comfort access didn't work too (underneath kick)

It worked when I played with it now I can't believe this feature did not work when I need it the most.

Any option for me rather than finding the way to travel back to my house geting spare key?

Thanks

fchen0125 · 03-30-2015, 11:48 AM

Call bmw assist , they can unlock it remotely for you i believe

DTP1980 · 03-30-2015, 11:50 AM

Call the connected drive assistance; with security you may be able to get it remotely opened. I have never used it, I have the remote access via the app sorted to help get around this. Assistance from fellow enthusiastic on the continent would be useful here for telephone numbers...

tony176000 · 03-30-2015, 11:51 AM

Would the BMW remote app work for this?

ft1330 · 03-30-2015, 11:53 AM

Remote app does NOT work for this. For safety reasons. You can only lock with the remote app. You need to call BMW assist. A pain but still better than some ghetto dude getting in there for a fee.

Nomana · 03-30-2015, 12:00 PM

I called bwm, girl on the phone said Bmw assist not available here.

atg4 · 03-30-2015, 12:05 PM

Drivers window. Cheapest window to replace!

DTP1980 · 03-30-2015, 12:10 PM

Quote:

Originally Posted by ft1330

Remote app does NOT work for this. For safety reasons. You can only lock with the remote app. You need to call BMW assist. A pain but still better than some ghetto dude getting in there for a fee.

Is this an American continent thing? We have both a lock and unlock function in the UK....what rules do you have that deem unlocking as a safety issue?

DTP1980 · 03-30-2015, 12:14 PM

Quote:

Originally Posted by alexandertg21

Drivers window. Cheapest window to replace!

But can you still unlock the car from the console if you gained entry with this method? I would assume not. The seats can't be dropped in a saloon from the inside, can they (like our F32, this is released from the boot/ trunk only)? But if you have the ski hatch, perhaps this is the entry point? It'd be useful to know.

ft1330 · 03-30-2015, 12:30 PM

Quote:

Originally Posted by DTP1980

Is this an American continent thing? We have both a lock and unlock function in the UK....what rules do you have that deem unlocking as a safety issue?

It must be a US-only thing then.

Don't know the reason, but I can see where a hacker could easily gain access to car contents through this app. For example a key logger on your smartphone that records your PIN. Or maybe a server-side intrusion. Or just some petty thief in the street. It seems like BMW USA tolerance of the risk was lower than its European counterparts when they took that decision.

ft1330 · 03-30-2015, 12:35 PM

Quote:

Originally Posted by Nomana

I called bwm, girl on the phone said Bmw assist not available here.

What country are you from? You may have to resort to the good old techniques from when there was no tele-assist or Internet forums... Did you ask Siri about this?

Nomana · 03-30-2015, 12:36 PM

Quote:

Originally Posted by ft1330

Quote:

Originally Posted by Nomana

I called bwm, girl on the phone said Bmw assist not available here.

What country are you from? You may have to resort to the good old techniques from when there was no tele-assist or Internet forums... Did you ask Siri about this?

Thailand sir

Nomana · 03-30-2015, 01:28 PM

What interesting is when I touch trunk handle to open it, car wake up abit (phone charger light in the cabin light up) and car make sound like locking but not lock sound.

xlover · 03-30-2015, 01:33 PM

Call BMW roadside and get it towed to a dealer, considering the car is not working as its supposed to they would have to cover and fix any damage to get the car open

plus it will document your case

pcbrew · 03-30-2015, 02:01 PM

I thought BMW disabled ability to directly unlock car doors from the smartphone app due to this hack. I think this particular hack only applies to the CIC platform and not NBT, but they probably felt better safe than sorry.

http://www.thedetroitbureau.com/2015...block-hackers/

http://www.heise.de/ct/artikel/Beeme...e-2540957.html

Billfitz · 03-30-2015, 02:20 PM

Not that it helps the OP, but this is why BMW should provide an emergency key that you can keep in your wallet. Technically this isn't supposed to be able to happen, but no engineer has yet found a way to get around Murphy's Law.

OP, see if you can use a straightened out coat hanger to go through the window gasket and reach the master unlock button. Since the key is in the car the alarm should not be activated.

scrape1 · 03-30-2015, 03:03 PM

Quote:

Originally Posted by DTP1980

But can you still unlock the car from the console if you gained entry with this method? I would assume not. The seats can't be dropped in a saloon from the inside, can they (like our F32, this is released from the boot/ trunk only)? But if you have the ski hatch, perhaps this is the entry point? It'd be useful to know.

I have tested this with a friend, and you cannot release the trunk from the inside if the car was locked from the outside. Presumably this is a security measure. If the folding rear seats are also locked from inside the trunk, there doesn't seem to be any way to get into the trunk without breaking anything open.

34.50 · 03-30-2015, 03:40 PM

Quote:

Originally Posted by ft1330

It must be a US-only thing then.

Don't know the reason, but I can see where a hacker could easily gain access to car contents through this app. For example a key logger on your smartphone that records your PIN. Or maybe a server-side intrusion. Or just some petty thief in the street. It seems like BMW USA tolerance of the risk was lower than its European counterparts when they took that decision.

I am in NY, and I can unlock from the BMW Remote app on my iPhone. I have a MY13/CIC.

The BMW Remote app uses pin based authentication, but the iPhone app has the ability to use TouchID for authentication.

ft1330 · 03-30-2015, 04:04 PM

Quote:

Originally Posted by 34.50

I am in NY, and I can unlock from the BMW Remote app on my iPhone. I have a MY13/CIC.

The BMW Remote app uses pin based authentication, but the iPhone app has the ability to use TouchID for authentication.

I have a '14, can't unlock in app. It says to call some telephone number when I select the option.

tony176000 · 03-30-2015, 06:47 PM

2015 with remote app on my iPhone 6. Able to unlock my car with it.

tony176000 · 03-30-2015, 06:49 PM

Quote:

Originally Posted by ft1330

Remote app does NOT work for this. For safety reasons. You can only lock with the remote app. You need to call BMW assist. A pain but still better than some ghetto dude getting in there for a fee.

This is incorrect.

tex2670 · 03-30-2015, 07:36 PM

Quote:

Originally Posted by ft1330

Remote app does NOT work for this. For safety reasons. You can only lock with the remote app. You need to call BMW assist. A pain but still better than some ghetto dude getting in there for a fee.

Correct--if you choose unlock in the app, it calls BMW Assist.

03-30-2015, 11:18 AM	#1
Nomana Lieutenant Colonel 1469 Rep 1,637 Posts Drives: BMW Join Date: Sep 2014 Location: SN iTrader: (0)	Help plz, key locked inside Hi guys Long story shorts, 30mins ago, I went outside to get my staffs in the trunk of my bmw f32. I forgot the key in the trunk and closed it. Usually, it will pop up if key is inside but I'm not sure why this time it allowed me to close it. My 2nd key is in my house 130km away from here and I don't have remote assist too. Comfort access didn't work too (underneath kick) It worked when I played with it now I can't believe this feature did not work when I need it the most. Any option for me rather than finding the way to travel back to my house geting spare key? Thanks
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03-30-2015, 11:48 AM	#2
fchen0125 Private 58 Rep 77 Posts Drives: 2015 435xi GC, 2020 X7-40i Join Date: Apr 2007 Location: New York, NY iTrader: (0)	Call bmw assist , they can unlock it remotely for you i believe
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03-30-2015, 11:50 AM	#3
DTP1980 Lieutenant 83 Rep 418 Posts Drives: M5 F10 LCI Monte Carlo Blue Join Date: Oct 2014 Location: Worcestershire, UK iTrader: (0)	Call the connected drive assistance; with security you may be able to get it remotely opened. I have never used it, I have the remote access via the app sorted to help get around this. Assistance from fellow enthusiastic on the continent would be useful here for telephone numbers...
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03-30-2015, 11:51 AM	#4
tony176000 First Lieutenant 39 Rep 310 Posts Drives: 2015 335i M Sport Join Date: Jan 2011 Location: Albuquerque, NM iTrader: (0)	Would the BMW remote app work for this?
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03-30-2015, 11:53 AM	#5
ft1330 Major 231 Rep 1,267 Posts Drives: 2014 335i Join Date: Oct 2013 Location: SE PA iTrader: (0)	Remote app does NOT work for this. For safety reasons. You can only lock with the remote app. You need to call BMW assist. A pain but still better than some ghetto dude getting in there for a fee.
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03-30-2015, 12:00 PM	#6
Nomana Lieutenant Colonel 1469 Rep 1,637 Posts Drives: BMW Join Date: Sep 2014 Location: SN iTrader: (0)	I called bwm, girl on the phone said Bmw assist not available here.
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03-30-2015, 12:05 PM	#7
atg4 First Lieutenant 85 Rep 381 Posts Drives: F30 Join Date: Jun 2012 Location: CA iTrader: (3)	Drivers window. Cheapest window to replace!
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03-30-2015, 01:28 PM	#13
Nomana Lieutenant Colonel 1469 Rep 1,637 Posts Drives: BMW Join Date: Sep 2014 Location: SN iTrader: (0)	What interesting is when I touch trunk handle to open it, car wake up abit (phone charger light in the cabin light up) and car make sound like locking but not lock sound.
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03-30-2015, 01:33 PM	#14
xlover Colonel 2196 Rep 2,558 Posts Drives: 2023 X7 40i Join Date: Aug 2011 Location: Boston iTrader: (0)	Call BMW roadside and get it towed to a dealer, considering the car is not working as its supposed to they would have to cover and fix any damage to get the car open plus it will document your case Last edited by xlover; 03-30-2015 at 02:06 PM..
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03-30-2015, 02:01 PM	#15
pcbrew Captain 29 Rep 784 Posts Drives: 2012 335i 6MT Join Date: Jun 2010 Location: DFW iTrader: (0)	I thought BMW disabled ability to directly unlock car doors from the smartphone app due to this hack. I think this particular hack only applies to the CIC platform and not NBT, but they probably felt better safe than sorry. http://www.thedetroitbureau.com/2015...block-hackers/ http://www.heise.de/ct/artikel/Beeme...e-2540957.html __________________ 2012 F30 335i 6MT - Imperial Blue w/Everest Gray: Sport, Adaptive M, Premium, Tech & Parking Pkgs, Assist, Apps
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03-30-2015, 02:20 PM	#16
Billfitz Lieutenant General 8264 Rep 16,108 Posts Drives: '15 328iX GT Join Date: Jan 2015 Location: New Hampshire iTrader: (0)	Not that it helps the OP, but this is why BMW should provide an emergency key that you can keep in your wallet. Technically this isn't supposed to be able to happen, but no engineer has yet found a way to get around Murphy's Law. OP, see if you can use a straightened out coat hanger to go through the window gasket and reach the master unlock button. Since the key is in the car the alarm should not be activated.
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03-30-2015, 06:47 PM	#20
tony176000 First Lieutenant 39 Rep 310 Posts Drives: 2015 335i M Sport Join Date: Jan 2011 Location: Albuquerque, NM iTrader: (0)	2015 with remote app on my iPhone 6. Able to unlock my car with it.
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