Need some Sirius XM help!

retiredmarine · 02-09-2015, 08:03 AM

So in the last 4 days, my Sirius, upon startup, is blank with just a CATAGORY? displayed. Doesn't show "acquiring", doesn't show channel numbers, no ESN, no music, etc. And at the top right hand corner it shows a radio channel frequency. Friday when it did this, eventually the NAV unit restarted itself, and it worked fine until this morning. Has anyone seen this? I had Sirius retrofitted about 5 months ago, and no issues until now. I've googled how to re-boot the computer, but all the stuff I've read doesn't seem to work. Any help is appreciated!
2014 328i

smithf80 · 02-09-2015, 08:36 AM

Who did the retrofit?

retiredmarine · 02-09-2015, 08:53 AM

Bimmerretrofit

335i_4D · 02-10-2015, 12:03 PM

You should call them.
Also, have you tried to call Sirius to see if the problem could be checked there ?
They may send back the signal to initiate the radio.

Try both, and let us know.

retiredmarine · 02-11-2015, 10:08 AM

well for some reason it fixed itself again. both times it happened, I started the car in the garage, where there is no reception. it's like it makes it get stuck sometimes.

Kowboi · 02-12-2015, 09:48 PM

Quote:

Originally Posted by retiredmarine

well for some reason it fixed itself again. both times it happened, I started the car in the garage, where there is no reception. it's like it makes it get stuck sometimes.

I would suggest pressing the power button for the radio in until the head unit reboots. See is that resolves the issue.

retiredmarine · 02-13-2015, 08:18 AM

Quote:

Originally Posted by Kowboi

I would suggest pressing the power button for the radio in until the head unit reboots. See is that resolves the issue.

So you just hold the power button in and it reboots? I definitely think its a problem with the car computer getting stuck, not with Sirius.

Kowboi · 02-13-2015, 04:50 PM

Quote:

Originally Posted by retiredmarine

Quote:

Originally Posted by Kowboi

I would suggest pressing the power button for the radio in until the head unit reboots. See is that resolves the issue.

So you just hold the power button in and it reboots? I definitely think its a problem with the car computer getting stuck, not with Sirius.

Yea. The computer is the head unit. Pressing and holding the power / volume knob will reboot the head unit / computer.

retiredmarine · 02-16-2015, 12:59 PM

Quote:

Originally Posted by Kowboi

Yea. The computer is the head unit. Pressing and holding the power / volume knob will reboot the head unit / computer.

Ok I will try that next time it happens. Thank you!

retiredmarine · 02-17-2015, 09:43 AM

does the ignition have to be off for the radio reset?

KGB_123_99 · 02-17-2015, 04:29 PM

Quote:

Originally Posted by retiredmarine

does the ignition have to be off for the radio reset?

No, have the ignition on and after iDrive boots up push and hold the power/volume button for at least 10 seconds. It takes a while but eventually the head unit will reboot.

retiredmarine · 02-18-2015, 10:43 AM

Quote:

Originally Posted by KGB_123_99

No, have the ignition on and after iDrive boots up push and hold the power/volume button for at least 10 seconds. It takes a while but eventually the head unit will reboot.

Thank you. I noticed it only happens when I start the car without satellite reception. And it will work a few days to a week, then randomly it gets stuck on that page. really weird. Sirius said it wasn't them

retiredmarine · 02-24-2015, 08:41 AM

I tried to hold the power button on the radio for a long time. It doesn't re-boot. anyone else know how to reboot the computer/radio?

02-09-2015, 08:03 AM	#1
retiredmarine Second Lieutenant 49 Rep 274 Posts Drives: 2014 328i msport Join Date: Jul 2014 Location: Corpus Christi iTrader: (0)	Need some Sirius XM help! So in the last 4 days, my Sirius, upon startup, is blank with just a CATAGORY? displayed. Doesn't show "acquiring", doesn't show channel numbers, no ESN, no music, etc. And at the top right hand corner it shows a radio channel frequency. Friday when it did this, eventually the NAV unit restarted itself, and it worked fine until this morning. Has anyone seen this? I had Sirius retrofitted about 5 months ago, and no issues until now. I've googled how to re-boot the computer, but all the stuff I've read doesn't seem to work. Any help is appreciated! 2014 328i
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02-09-2015, 08:36 AM	#2
smithf80 Major General 2809 Rep 5,316 Posts Drives: G80 M3 6MT Join Date: Mar 2014 Location: Long Island, NY iTrader: (1) Garage List 2022 G20 330i [9.00] 2018 F80 M3 [9.75]	Who did the retrofit? __________________ Scott, Partner Insight Automotive Consulting Click HERE for all discounted BMW New Car Pricing Click HERE for all BMW In Stock Inventory Specials Call/Text: 516-416-5481 Email: scott@insightautoconsulting.com
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02-09-2015, 08:53 AM	#3
retiredmarine Second Lieutenant 49 Rep 274 Posts Drives: 2014 328i msport Join Date: Jul 2014 Location: Corpus Christi iTrader: (0)	Bimmerretrofit
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02-10-2015, 12:03 PM	#4
335i_4D Now in the dark side ! 65 Rep 1,136 Posts Drives: 2011 911S 997.2 Cab Join Date: Feb 2010 Location: The Great North iTrader: (3)	You should call them. Also, have you tried to call Sirius to see if the problem could be checked there ? They may send back the signal to initiate the radio. Try both, and let us know. __________________ Present: 2011 Porsche Carrera S Cab, white (Now on the dark side!) BMW X3 M40i (wifey) Past:2012 335i Sport Black, 20" 356 wheels, M Sport Aero, MPE (Sold -kinda missed) 2010 X5 35d Black fully loaded (Sold) 2007 335i sedan Antracite (Sold and missed !)
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02-11-2015, 10:08 AM	#5
retiredmarine Second Lieutenant 49 Rep 274 Posts Drives: 2014 328i msport Join Date: Jul 2014 Location: Corpus Christi iTrader: (0)	well for some reason it fixed itself again. both times it happened, I started the car in the garage, where there is no reception. it's like it makes it get stuck sometimes.
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02-17-2015, 09:43 AM	#10
retiredmarine Second Lieutenant 49 Rep 274 Posts Drives: 2014 328i msport Join Date: Jul 2014 Location: Corpus Christi iTrader: (0)	does the ignition have to be off for the radio reset?
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02-24-2015, 08:41 AM	#13
retiredmarine Second Lieutenant 49 Rep 274 Posts Drives: 2014 328i msport Join Date: Jul 2014 Location: Corpus Christi iTrader: (0)	I tried to hold the power button on the radio for a long time. It doesn't re-boot. anyone else know how to reboot the computer/radio?
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