F30POST
F30POST
2012-2015 BMW 3-Series and 4-Series Forum
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > Technical Forums > Mechanical Maintenance and TSBs: Break-in / Oil & Fluids / Servicing / TSBs and Service Bulletin > Settings removed at service
GetBMWParts
Post Reply
 
Thread Tools Search this Thread
      01-09-2015, 04:29 PM   #1
TomDenmark
Second Lieutenant
TomDenmark's Avatar
61
Rep
205
Posts

Drives: 14' 320i ActiveFlex
Join Date: Dec 2013
Location: Brazil, SP - Valinhos

iTrader: (0)

Settings removed at service

Just had my car in for planned service for the 2. time. Only 6k miles on it.

Was just wondering if it is normal that they change everything back to factory settings every time you come in for normal service?

I mean EVERYTHING is factory and no trace of my "profile" in Idrive.

Kind of annoying since here they have about 3k miles between service.

Ohh and the price was 670 dollars and it took them 7,5 hours.
Oil change, oil filter, air filter, active carbon filter, wheel ballance and allignment.

What do you guys think? I think it's horrible and I will forsure be looking at other brands for my next car having these things in mind.

On the side note, when I was leaving the workshop, the manager came and told me that they would change the maintenance interval to 7k miles ( probably going to be 4.5k miles just like the 5k actually means 3k now)

But they could not do it today for some reason and they would call me back when I could bring the car in for this change.
__________________
320i Activeflex - JB4 - Afe Airfilter - VRSF IC - ER DP - ER CP - @Ethanol

Last edited by TomDenmark; 01-09-2015 at 04:35 PM..
Appreciate 0
      01-09-2015, 06:56 PM   #2
MailmanOdd
Private
6
Rep
65
Posts

Drives: 2015 328i Estoril Blue II
Join Date: Dec 2014
Location: Baltimore, MD

iTrader: (0)

Sounds like you got ripped off. Why the hell would you pay them? Was this at a corporate BMW dealer?
It doesn't take 7.5 hours to do that. Complain to the corporate BMW customer service, that's insane.
Appreciate 0
      01-10-2015, 03:43 AM   #3
TomDenmark
Second Lieutenant
TomDenmark's Avatar
61
Rep
205
Posts

Drives: 14' 320i ActiveFlex
Join Date: Dec 2013
Location: Brazil, SP - Valinhos

iTrader: (0)

Yes it's an official BMW dealer and workshop. (As official as they get here in the jungle)
I already new the price before they started the service, but I don't really see any alternative if I want to keep the 2 years warranty on the car.

Another thing is that not a single person in the place speaks english (yes I'm in brazil and I should speak their language blabla, but still it's a luxury brand and you would expect the people working their having some sort of basic education and skills, with the kind of prices they ask here I would expect the personal to be of a higher standard. A lot of the people driving BMW in brazil is foreigners or really well educated locals) Funny enough all the costumers in the waiting area spoke english.

They do try their best in making you comfortable however, but it kind of drowns when they spend 7.5 hours for the service.

I'm afraid I'm not the only one one getting ripped off by BMW down here in Brazil. Seems like its just their way of doing business here.

What annoys me most is the time it takes and the condition I receive the car back in. All settings lost and furthermore I have the clean the interior because some jackass smeared my seats and panels with breakdust or some other shit. Didn't have time yesterday (wasted whole day because of the "service")

But if I'm the only one experiencing this, I don't see any point in complaining.

ohh on the way out I stopped by the sales department and asked for some prices, because they don't like to put their prices online or in any catalog. I asked how much the new M3 was.. the guy said that they online had the M3 with 2 doors!
Price was 170.000 US$ for the base line.
__________________
320i Activeflex - JB4 - Afe Airfilter - VRSF IC - ER DP - ER CP - @Ethanol

Last edited by TomDenmark; 01-10-2015 at 03:57 AM..
Appreciate 0
      01-10-2015, 10:37 AM   #4
capt_slow
Captain
capt_slow's Avatar
United_States
552
Rep
906
Posts

Drives: 2017 F31 328d
Join Date: Oct 2013
Location: SoCal

iTrader: (1)

Garage List
Sounds like the service center updated your car's I-Step. Most of the time, all driver settings and presets are wiped during the flashing process.

At least your car has the latest-and-greatest firmware now.
__________________
2017 328d xDrive Sports Wagon: Estoril Blue, Black Sensatec, M-Sport Pkg
2020 i3 Rex: Capparis White, Giga World
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:41 PM.




f30post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST