[specialist]

my cobb tuner v2 broke. It fell off my dash and on the road and the screen is cracked and it will not connect. It is still married to my car tho.

What do to get my pro tune off car.


What are my options

soo sad

[snaimpally]

Originally Posted by specialist

my cobb tuner v2 broke. It fell off my dash and on the road and the screen is cracked and it will not connect. It is still married to my car tho.

What do to get my pro tune off car.


What are my options

soo sad

Bummer. I would call Cobb. They have good customer service and are a forum sponsor. Don't email, don't PM, call and talk to a human being.

[Andrewe92]

Originally Posted by snaimpally

Bummer. I would call Cobb. They have good customer service and are a forum sponsor. Don't email, don't PM, call and talk to a human being.

exactly.. I hear cobb has been nice enough to replace units at a discount if something like this happens but don't take my word for it

[LGCubana]

I've read a thread where the AP was stolen and Cobb would charge the OP for a replacement unit and an additional fee for connecting a new AP to a car that was already married. If memory serves me, this thread was before the upgrade option to the V3.

As others have stated, call Cobb directly. Maybe they'll work something out with you, if you do the V2 --> V3 for $447.50

[specialist]

I sent it in and they fixed it great news for me thanks

[335m]

Originally Posted by specialist

my cobb tuner v2 broke. It fell off my dash and on the road and the screen is cracked and it will not connect. It is still married to my car tho.

What do to get my pro tune off car.


What are my options

soo sad

If you mention you were using their mount and that it fell off you may be able to have them replace it at no cost. I live down the street from the HQ and they are always extremely helpful. (Minus the fact they have no performance work done at the HQ, have to drive to an actual Cobb shop)

EDIT: Should have read the whole thread haha, glad it worked out

[Johnny Boost]

I had something similar happen with my AP v3. I contacted Cobb and they replaced the screen for free! They had it fixed and sent it back within the same day of receiving. They even overnighted it back to me. Cobb customer service FTW.

[Aleks2505]

I bought a car with Cobb Stage 2 in it, but the previous owner lost the unit altogether, I contacted Cobb hoping they could just sell me the hand held part so I can remove the program if I can, and they would not. The only choice I was given was to buy a new AP and install over the current AP, which means I am paying for the full program again, even though it was paid for. If there wanted to be helpful, they could somehow sell me the blank unit which I would be able to marry to my car, but no go, so no, I did not have a good experience with COBB and looking for other options.

[Johnny Boost]

Originally Posted by Aleks2505

I bought a car with Cobb Stage 2 in it, but the previous owner lost the unit altogether, I contacted Cobb hoping they could just sell me the hand held part so I can remove the program if I can, and they would not. The only choice I was given was to buy a new AP and install over the current AP, which means I am paying for the full program again, even though it was paid for. If there wanted to be helpful, they could somehow sell me the blank unit which I would be able to marry to my car, but no go, so no, I did not have a good experience with COBB and looking for other options.

I don't see why it's Cobb responsibility to give you a $900 tuner for free when it's not their mistake. You should contact the person that sold you the car and see if they'll pay for a replacement unit.

[Schmidty335i]

Originally Posted by Johnny Boost

I don't see why it's Cobb responsibility to give you a $900 tuner for free when it's not their mistake. You should contact the person that sold you the car and see if they'll pay for a replacement unit.

+100