Dealer damaged car while in for repair (Advice)

CA BMW M235i · 03-18-2015, 08:46 PM

Quote:

Originally Posted by RockinTwinTurbos

On top of this, they made me pay for the balance and alignment of the vehicle.

This is beyond ridiculous. Talk about adding insult to injury.

Viffermike · 03-19-2015, 12:25 PM

I bought my car from this dealer. Thankfully, they have not made much money off of me yet (got the car at 2.5% over invoice; sold my trade-in elsewhere; have bought accessories elsewhere). This kind of treatment will make me avoid it for everything but scheduled maintenance and cut-and-dried warranty claims -- which I was going to do anyway since it's, you know, a dealer, but I digress ...

bily · 03-19-2015, 07:05 PM

When I had a wreck last summer, airbag deployed and needed an alignment. Body shop sent it out to dealer for electrical service and alignment. Both of those services showed up on the car fax. I'm thinking there is a link for the service paperwork to the reporting. While it sucks that it happened, they might have done you a favor. Assuming the repair is of quality. Just have them take the inner panel off. You will be able to see if it was repaired or not.

chaswyck1 · 03-19-2015, 07:18 PM

Why would this necessarily generate a Carfax report? The dealer is under no obligation to report this to Carfax and part of the deal here (in writing, of course) should be that they are NOT going to report this to Carfax. That takes care of the whole diminished value issue unless, of course the entire door was replaced and the VIN numbers don't match.

335BOY · 03-19-2015, 08:14 PM

Absolutely zerobenefit to replacing entire door.

The J-Man · 03-21-2015, 12:53 AM

I had a dealer run my X5 into a wall while in for an oil change. It took them many weeks to replace the bumper and fender. I asked them to buy the car from me at market value, but they wouldn't do it. I settled for an extended warranty on the vehicle, and I made sure their work was perfect. Do not settle for anything less than what makes you happy.

With regards to the Carfax thing, what the dealer is saying is true. Some dealers link their service records with Carfax. Even if it doesn't show an accident, it might show something like "passenger door replaced." It's to your benefit to keep anything like that off the books.

03-19-2015, 12:25 PM	#24
Viffermike Colonel 1753 Rep 2,942 Posts Drives: '18 black-n-blue 718 Cayman Join Date: Jan 2015 Location: Big D iTrader: (0)	Hmph I bought my car from this dealer. Thankfully, they have not made much money off of me yet (got the car at 2.5% over invoice; sold my trade-in elsewhere; have bought accessories elsewhere). This kind of treatment will make me avoid it for everything but scheduled maintenance and cut-and-dried warranty claims -- which I was going to do anyway since it's, you know, a dealer, but I digress ... __________________ --Life is a journey made more exciting with a fast car.-- --Helmets are for closers.-- <<Current: "Blackened" '18 NBM Porsche 718 Cayman ... Gone (but not forgotten): "Blackened" MG '15 228i M Sport w/aFe filter/scoop, Hertz drivers, P3Cars multigauge, other goodies>>
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03-19-2015, 07:05 PM	#25
bily Lieutenant 84 Rep 540 Posts Drives: 22 G05, 22 G26 Join Date: Feb 2006 Location: Atlanta, GA iTrader: (0) Garage List 2022 i4 [10.00] 2022 BMW X5 [0.00] 2015 BMW 428 Cabriolet [0.00]	When I had a wreck last summer, airbag deployed and needed an alignment. Body shop sent it out to dealer for electrical service and alignment. Both of those services showed up on the car fax. I'm thinking there is a link for the service paperwork to the reporting. While it sucks that it happened, they might have done you a favor. Assuming the repair is of quality. Just have them take the inner panel off. You will be able to see if it was repaired or not.
	Appreciate 0 Quote

03-19-2015, 07:18 PM	#26
chaswyck1 Lieutenant 76 Rep 506 Posts Drives: 2015 228i Valencia Orange Join Date: Oct 2014 Location: Southern CA iTrader: (0)	Why would this necessarily generate a Carfax report? The dealer is under no obligation to report this to Carfax and part of the deal here (in writing, of course) should be that they are NOT going to report this to Carfax. That takes care of the whole diminished value issue unless, of course the entire door was replaced and the VIN numbers don't match.
	Appreciate 0 Quote

03-19-2015, 08:14 PM	#27
335BOY Colonel 197 Rep 2,802 Posts Drives: 2017 SQ5 Join Date: Jan 2013 Location: Toronto iTrader: (0)	Absolutely zerobenefit to replacing entire door.
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03-21-2015, 12:53 AM	#28
The J-Man Captain 629 Rep 950 Posts Drives: BMW Join Date: Aug 2009 Location: Denver iTrader: (0)	I had a dealer run my X5 into a wall while in for an oil change. It took them many weeks to replace the bumper and fender. I asked them to buy the car from me at market value, but they wouldn't do it. I settled for an extended warranty on the vehicle, and I made sure their work was perfect. Do not settle for anything less than what makes you happy. With regards to the Carfax thing, what the dealer is saying is true. Some dealers link their service records with Carfax. Even if it doesn't show an accident, it might show something like "passenger door replaced." It's to your benefit to keep anything like that off the books.
	Appreciate 0 Quote