1800 firm warnings to AVOID coopers cobham BMW at any cost.

MEGA · 08-09-2010, 03:01 PM

EDIT:
TO ALL THOSE WHO FIND THIS THROUGH GOOGLE: COOPERS SORTED EVERY PROBLEM TO MY SATISFACTION. PLEASE DO NOT DISREGARD THEIR SERVICE DUE TO THIS SEARCH RESULT. COOPERS AND I ARE NOW ON VERY GOOD TERMS

Hi both.

I did cover that but obviously it was a very long post

Quote:

Originally Posted by MEGAginge

All of monday, I heard nothing. All of tuesday, I heard nothing. On Wednesday evening I got a call saying that the clutch was being replaced under warranty due to premature failure, and that the service was complete. At this point I asked about the aircon, and they had no idea what I was talking about. They agreed to look at this as well and therefore they'd need to keep the car another day.

On Thursday; Jonathan Gibson the service advisor at Coopers I was dealing with phoned me with a problem. The clutch would not be covered under warranty. Apparently they thought I had an AUC warranty which would have covered it; But that the insured warranty I had would not. The warranty was with BMW and is the standard comprehensive warranty you are offered at the time the Approved Used Cars warranty expired. The car has 61k on the clock and was 3 years 9 months old.

Therefore, rather than a free repair which was promised to me: The repair cost £1100.

If I didn't make it clear (which is probable

) then to confirm. When he phoned me with the "bad news" I did authorise the work. After some heated discussion.

I'd already phoned around to get the price for parts for a flywheel + clutch and this was well over 600 therefore the quote for the work done was fair.. And I assumed that to be honest I had little alternative but to go ahead.

My main grievance with the original clutch repair was that I was told it would be warranty covered and then he phoned back to say "Well, actually, no. Pay now or come get the car". More or less. A very dissapointing phone call to say the least.

My second grievance with the clutch repair is that they introduced

another problem whilst fixing it. But that is a side issue

Cheers

Mud · 08-09-2010, 03:09 PM

Quote:

Originally Posted by Mud

Is this not the BMW dealer who Mark was sending you to?

hahahaha the power that be have edited my post to remove the second sentence.

ETA: Time to put everything in writing to them and make this official, no more talking to them. cc the letter to your solicitor as well

MEGA · 08-10-2010, 04:13 PM

bump to the top.

I am drafting a letter this week. I've had some basic legal advice as well as mulling it over with colleagues.

Everyone thinks I'm in the right but the vast majority think that it's tough titty.

Still. Atleast by some of you reading this topic and reconsidering going to this dealership; We can hit them where it hurts.

This thread is on Page 2 on google at the moment.

parapaul · 08-10-2010, 09:58 PM

Quote:

Originally Posted by MEGA

This thread is on Page 2 on google at the moment.

What, just by reference to Coopers Cobham BMW? So every person that's typed Coopers Cobham BMW in this thread will help the googlebots find it?

I'm never likely to use them as I'm up the other end of the country, but can't do enough for a good cause

225_AB · 08-11-2010, 02:03 AM

So Cooper cobham BMW told you that the clutch was being replaced under warranty due to premature wear and then claimed your warranty didn't cover it! If it is premature wear, by their own admission, why is it not covered under warranty?

MEGA · 08-11-2010, 04:41 AM

Quote:

Originally Posted by doc_ab

So Cooper cobham BMW told you that the clutch was being replaced under warranty due to premature wear and then claimed your warranty didn't cover it! If it is premature wear, by their own admission, why is it not covered under warranty?

According to them - the insured warranty, and AUC warranty - define premature wear in different ways.

just another feck up from Cooper cobham BMW I think. Covering up their own mistake with a juice lie

225_AB · 08-11-2010, 06:50 AM

Surely premature wear is premature wear?

Dr Dave · 08-12-2010, 07:10 AM

Insured warranties are a minefield which is why I'll never endorse them.

MEGA · 08-12-2010, 07:39 AM

Quote:

Originally Posted by Dr Dave

Insured warranties are a minefield which is why I'll never endorse them.

It was an official BMW warranty though IE "BMW Extended warranty".

But meh. They've payed out on over 3k of work for me this year as things stand. So I endorse my warranty highly. Just not the dealership.

scooba0010 · 08-12-2010, 10:22 AM

Sounds like this dealer needs to be avoided at all costs

RagingKileak · 08-12-2010, 11:19 AM

Quote:

Originally Posted by scooba0010

Sounds like this dealer needs to be avoided at all costs

Which dealer is that Steve? Could it be Coopers Cobham?

Regards
Matt

Neil McRae · 08-12-2010, 11:36 AM

I'm pretty sure that for bad servicing the BMW you want to avoid is Coopers Cobham

Ham09 · 08-12-2010, 12:05 PM

It's abit out of my way anyway, but after reading your post it is has put me off wanting to go to Coopers Cobham BMW in future for servicing or buying a new BMW

ed335d · 08-12-2010, 12:15 PM

Cooper Cobham? But Cooper Cobham is my closest BMW dealer. Cooper Cobham have always given me a good service, but I can't help but feel that Cooper Cobham will charge a premium for ok sevice. Not sure what I'll do now that Cooper Cobham have had such a reputation-bashing.

E92Fan · 08-12-2010, 12:37 PM

Quote:

Originally Posted by ed335d

But Cooper Cobham is my closet BMW dealer. Cooper Cobham have always given me a good service...

I'm not surprised, if they are your 'closet' dealer...

ed335d · 08-12-2010, 01:01 PM

Quote:

Originally Posted by E92Fan

I'm not surprised, if they are your 'closet' dealer...

cdb · 08-12-2010, 02:32 PM

I think it's a shame you've had such a bad experience with Coopers Cobham BMW however I hope your letter to the service manager at Coopers Cobham BMW gets it resolved for you, then you can use Coopers Cobham BMW in the future with confidence...

MEGA · 08-12-2010, 03:20 PM

LMFAO you lot are awesome

NB. I've been side tracked a bit, the letter will hopefully get drafted up tomorrow though.

dxb335d · 08-12-2010, 03:30 PM

Its a shame, but there are a lot of shit dealers. Its a real shame.

N00dle · 08-12-2010, 04:13 PM

Quote:

Originally Posted by dxb335d

Its a shame, but there are a lot of shit dealers. Its a real shame.

It is sad when the only feeling you have when you book your car to a dealer is dread and uncertainty that

a) You won't be able to eat for a month after you swallowed the bill

b) That they will fook up your car so bad you can't even drive it to work to earn to get the bill paid !!!

MEGA · 08-18-2010, 03:05 PM

Quote:

Originally Posted by N00dle

It is sad when the only feeling you have when you book your car to a dealer is dread and uncertainty that

a) You won't be able to eat for a month after you swallowed the bill

b) That they will fook up your car so bad you can't even drive it to work to earn to get the bill paid !!!

Very true. And for that reason I would carefully avoid cooper cobham bmw in surrey in future.

FWIW I have STILL not had the time to write the letter however bear with me as I am desperate for resolution to this. Work however has been intense recently which is why I've not been too active online the last week or so.

I look forward to updating you on how cooper cobham bmw in surrey and how BMW Uk customer services deal with my issues with coopers cobham.

MEGA · 08-26-2010, 08:09 AM

Small update:

The sales manager phoned for me 2 days ago. I couldn't take the call but had a voicemail to phone back. I did that, he was then out. So I left a message to call me back haha.

Eventually we might get to speak to eachother

It sounds like they want to resolve this. Will keep the topic updated.

08-10-2010, 04:13 PM	#25
MEGA Dieseasal 204 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	bump to the top. I am drafting a letter this week. I've had some basic legal advice as well as mulling it over with colleagues. Everyone thinks I'm in the right but the vast majority think that it's tough titty. Still. Atleast by some of you reading this topic and reconsidering going to this dealership; We can hit them where it hurts. This thread is on Page 2 on google at the moment. __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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08-11-2010, 02:03 AM	#27
225_AB Major 65 Rep 1,377 Posts Drives: M235i Join Date: May 2010 Location: buckinghamshire iTrader: (1) Garage List 2014 M235i [0.00] 2009 BMW 330D [0.00]	So Cooper cobham BMW told you that the clutch was being replaced under warranty due to premature wear and then claimed your warranty didn't cover it! If it is premature wear, by their own admission, why is it not covered under warranty?
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08-11-2010, 06:50 AM	#29
225_AB Major 65 Rep 1,377 Posts Drives: M235i Join Date: May 2010 Location: buckinghamshire iTrader: (1) Garage List 2014 M235i [0.00] 2009 BMW 330D [0.00]	Surely premature wear is premature wear?
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08-12-2010, 07:10 AM	#30
Dr Dave Zummerzet Zyder Drinker! 112 Rep 5,541 Posts Drives: '06 330D Le Mans Blue Join Date: May 2009 Location: Somerset iTrader: (3) Garage List 2006 330d M Sport [0.00]	Insured warranties are a minefield which is why I'll never endorse them. __________________
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08-12-2010, 10:22 AM	#32
scooba0010 Colonel 156 Rep 2,349 Posts Drives: F32 430D-MOTORSPORT Join Date: Jun 2007 Location: UK iTrader: (1)	I would be pissed off ! Sounds like this dealer needs to be avoided at all costs
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08-12-2010, 11:36 AM	#34
Neil McRae BMW Motorsport 237 Rep 2,225 Posts Drives: BMW ///M4 F82 / BMW ///M5 F10 Join Date: Jan 2009 Location: Surrey iTrader: (1) Garage List 2020 BMW M5 CP [0.00] 2015 BMW M4 [10.00]	I'm pretty sure that for bad servicing the BMW you want to avoid is Coopers Cobham __________________ -- Neil J. //McRae -- Alive and Kicking -- neil at DOMINO.ORG --///M ARMY M5 CP Alpine White -- M2 LBB -- M4 DCT CP Alpine White
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08-12-2010, 12:05 PM	#35
Ham09 Second Lieutenant 13 Rep 273 Posts Drives: A sh*t box Join Date: Nov 2009 Location: North West iTrader: (0) Garage List 2006 335i [0.00]	It's abit out of my way anyway, but after reading your post it is has put me off wanting to go to Coopers Cobham BMW in future for servicing or buying a new BMW
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08-12-2010, 12:15 PM	#36
ed335d Major General 141 Rep 6,912 Posts Drives: E92 M3 Join Date: Jun 2008 Location: Surrey, UK iTrader: (3)	Cooper Cobham? But Cooper Cobham is my closest BMW dealer. Cooper Cobham have always given me a good service, but I can't help but feel that Cooper Cobham will charge a premium for ok sevice. Not sure what I'll do now that Cooper Cobham have had such a reputation-bashing. __________________ E92 M3, Jerez Black, Fox Red Novillo, 19'' M Double Spoke, folding mirrors, lumbar support, front seat heating, PDC, USB, DAB, EDC, Bluetooth, Logic 7, High Gloss Shadowline, big smile Last edited by ed335d; 08-12-2010 at 01:01 PM..
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08-12-2010, 02:32 PM	#39
cdb Private First Class 4 Rep 124 Posts Drives: 335d Join Date: Jan 2010 Location: Oxfordshire, UK iTrader: (1)	I think it's a shame you've had such a bad experience with Coopers Cobham BMW however I hope your letter to the service manager at Coopers Cobham BMW gets it resolved for you, then you can use Coopers Cobham BMW in the future with confidence...
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08-12-2010, 03:20 PM	#40
MEGA Dieseasal 204 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	LMFAO you lot are awesome NB. I've been side tracked a bit, the letter will hopefully get drafted up tomorrow though. __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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08-12-2010, 03:30 PM	#41
dxb335d The Tarmac Terrorist 952 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Its a shame, but there are a lot of shit dealers. Its a real shame. __________________ 997.2 GT3
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08-26-2010, 08:09 AM	#44
MEGA Dieseasal 204 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	Small update: The sales manager phoned for me 2 days ago. I couldn't take the call but had a voicemail to phone back. I did that, he was then out. So I left a message to call me back haha. Eventually we might get to speak to eachother It sounds like they want to resolve this. Will keep the topic updated. __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
	Appreciate 0 Quote