12-12-2020, 11:39 AM | #1 |
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BMW Roadside / AAA
Does anyone here ever use BMW roadside assistance? Just got my M2C and trying to decide if I should just sign up for AAA. I’m worried about the fact that there is no spare tire and I don’t have run flats. I’ve never used BMW Roadside and I’m curious if it’s free or has any downsides. I think they will only tow to local dealerships and probably their timeliness of service isn’t as good.
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12-12-2020, 03:25 PM | #2 |
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No worry. BMW roadside is as good as AAA. It is free for as long as your warranty. If you need a tow they will tow it to the nearest BMW dealer.
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12-12-2020, 03:53 PM | #3 |
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All the roadside/AAA type services draw from the same database. Whoever is available and agrees to price terms they go with or whoever is available to do the job with the correct tow/flatbed.
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12-12-2020, 05:37 PM | #4 |
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I have AAA mainly for the other car and discounts, it really paid off when I had to rent a car for my son and hertz waived the young driver fees because of AAA discount
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12-12-2020, 05:52 PM | #5 |
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I have always had AAA Plus because I want towing up to 100 miles (which might be my house rather than the nearest BMW dealer). I also had AAA flatbed my previous BMW to a independent 45 miles away (rather than a BMW dealer 15 miles away) when the water pump failed.
The cheapest AAA Basic plan forces you to go to the nearest AAA garage (or IIRC, 5 miles or some small distance) The most expensive plan includes a 200 mile tow. I prefer to have control over the destination. |
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12-28-2020, 09:52 PM | #6 |
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in addition to your BMW roadside assistance, lots of insurance companies also offer the service. your current insurance provider may already have you covered. the only bad thing with AAA is trying to cancel it. i had to let AMEX handle the issue since AAA was being a royal pain with cancellation.
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12-29-2020, 05:42 PM | #7 | |
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01-07-2021, 01:02 PM | #8 |
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Advice from someone with experience in the auto insurance claims industry and towing. Often, AAA owns or contracts with towers at higher pay rate than insurers or BMW. Time of day, location and weather are all important factors. I found myself with a flat a short time ago and was on the side of the road for 3 hours waiting on BMW arranged tow. When they arrived, they couldn't tow because my car was too low. Crazy, right? BMW knows what they are towing in advance. Called AAA and they were out 40 minutes later with the right equipment.
I find AAA pays for itself with discounts or offsets enough at least. I would recommend them over insurance or BMW. |
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01-07-2021, 03:53 PM | #9 |
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Took over 3 hours for BMW roadside to rescue me. In NYC where tow trucks are everywhere. And their number didn’t work for first hour trying to reach them.
Job well done |
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01-07-2021, 07:02 PM | #10 |
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1 Tow out of pocket expense will pay for an annual AAA membership. At least the classic anyway. Most times it'll cover most of or all of Plus membership depending on how far you want to Tow. Another good thing about AAA is that they'll tow any car even if you don't own it as long as you are there when they arrive. So if you're in your friends car it breaks down and need a Tow. They'll tow it. And unlike BMW they will tow to any location
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11-20-2023, 07:26 AM | #11 |
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I noticed this thread is a bit older, but the topic of roadside assistance remains relevant. It's great to see that you were thinking ahead when deciding between BMW Roadside Assistance and AAA for your M2C.
BMW Roadside Assistance often comes with the purchase of a BMW, catering to BMW owners' unique needs. AAA, on the other hand, provides more general coverage for various vehicles. Additionally, services like stuck.solutions have also been offering reliable roadside assistance solutions, ensuring you have assistance whenever you need it. Ultimately, the choice between these services comes down to your preferences and the level of coverage you desire for your vehicle. Last edited by Stoophy; 11-22-2023 at 06:07 AM.. |
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12-04-2023, 08:43 PM | #12 |
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i have AAA Premier in case I breakdown at a track (200 mile tow). I've had a battery replaced for free as well with the coverage, $250 AGM battery installed. I have an AirMan ResQ Pro+ in my trunk just in case I dont have time to wait for AAA (catching a flight).
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12-10-2023, 05:59 PM | #13 | |
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Yesterday, 02:39 PM | #14 |
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BMW roadside assistance is terrible
My wife shredded a tire north of Nashville, TN. (The potholes on I-65 are something else!) She called the BMW roadside assistance number. The automated service wouldn't recognize her VIN. So she did it via the SOS button. BMW roadside said someone would be there in 90 minutes. After 90 minutes my wife called back and was told it would be another hour. After that time elapsed she called AAA and was towed in less than 30 minutes. While in the tow truck BMW called and said it would be at least another 30 minutes.
So, BMW roadside assistance wanted a female to wait by the side of the road for 4 hours. Absolutely terrible customer service. As our family only owns BMWs we are certainly rethinking our next auto purchase. |
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